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Reviews 704
Ma.
Mar 26,2025Tres bon site internet, et bons produits , ce n’est pas la première fois que je commande.
Світлана Самойлович
Mar 26,2025Завжди все вчасно і найвищої якості
Céline Tard
Mar 20,2025Prix compétitifs, produits livrés vite et très bien emballés ! Deuxième expérience au top
Anne Sofie Frausing
Mar 20,2025Tout est bon. Je recommande.
Gilles Brosseau
Mar 20,2025Site clair, bon positionnement prix (sur cet article du moins), livraison rapide, emballage 100% carton efficace, produit conforme, tout est bon...
Fabrice Djrs
Mar 20,2025Prix Qualité des.produits Frais de port gratuit Emballage soigné Bravo
Mme Karine CARIOU
Mar 20,2025Très bon suivi régulier et produits super !!!
maryse laude
Mar 20,2025Livraison rapide . En plus , offre exceptionnelle de livraison sans frais et sans minimum d’achat.
Kinga Chahboune
Mar 19,2025Rated 1 out of 5 stars Lying to customers They just canceled 1 product from my order and sent me 1. If I wouldn’t even asked probably they would just leave this like everything was fine. No one called or no one wrote that they will refund or send me the product later. Completely no information. Just after Ive wrote to them by myself they announced that they will refund it. However I would prefer to get my product even later or completely cancel the order. But I couldn’t even decide about it. The most ironic part is that they still sell this particular product in their store. It’s written that is in stock. 🤯 So they are lying to the customers and they know this exactly..
Isabelle
Mar 19,2025Le colis était pile poil à la bonne taille et est arrivé rapidement. Je pense que c'est un des sites de parapharmacie le moins cher. J'ai vraiment apprécié la disponibilité des produits et l'offre large.
EGGIMANN DEBORAH
Mar 18,2025Site agréable Commande facile Prix attractifs Livraison rapide Bon accueil au point relais
R de France
Mar 17,2025Possibilité de retrait chez un commerçant (tout à côté) Bon rapport qualité - prix. Les articles commandés sont bien protégés pour le transport, surtout quand ce sont des ampoules. Les boites sont bien bloquées dans le carton.
RICHARD GOLIS
Mar 17,2025Prix attractifs livraison très rapide
BIETRY Béatrice
Mar 14,2025Première commande très récente sur le site de Cocooncenter et je suis entièrement satisfaite. Tout s'est très bien déroulé de la prise de commande jusqu'au retrait des produits lundi 10 mars dans un point relais à 150 m à pied de chez moi. Commande parfaitement respectée, colis très sécurisé, arrivé en parfait état... Je n'ai que du positif à dire pour tout ! Et un accueil toujours aussi agréable dans ce point relais où je vais de temps en temps retirer des colis. Je n'ai commandé qu'une seule fois mais je peux recommander Cocooncenter !
Käufer
Mar 14,2025Tolle Produkte, unkomplizierte Bestellung und sehr schnell geliefert! Danke!
Christophe WERMELINGER
Mar 14,2025Commande livrée rapidement, complète et en bon état. Nous somme très satisfaits de ce site.
Magdalena
Mar 11,2025Absolutely disgusting company! They will not take responsibility if their courier does not deliver the package to correct address, they will ask you for copies of your personal ID, which is not secure to send them to a random person in their customer service and they will ask you to provide even the weight of the items that you did not receive. Their customer service wants you to do all of their work yourself. I probably lost 70£ Edit: I was asked for additional information, which is funny because I am in constant contact with your customer service trying to get my personal ID copies for who knows what use. Please see below my email exchange with you because it seems that you're trying to act clueless on trustpilot: According to the delivery tracking, your package was delivered on 10th March to the following address: xxxxxxx If you would like to file a complaint with the postal service, please kindly provide us with: - A sworn statement of non-receipt of the package. written and sign on paper. - A copy of the recipient's ID card, front and back. Please make sure to indicate the following information on the letter: - Delivery address, - First name and last name, - Parcel number (shipping number), - Cocooncenter order number, - Content of the order, - Value of the order. Upon receipt, I will forward them to the postal services for investigation. We sincerely apologise for any inconvenience this may have caused. My answer: I was hoping that you can contact Amazon already, especially that I contacted them about the issue and they said that I should also inform you. I was told by Amazon that they will investigate the issue. It is unacceptable for me that you say that you would not even contact the delivery company without me taking photos of my ID document. You have all of my details already, I supplied the order number too, which you have as well. It is unacceptable that as a customer I am doing the work of customer service of your company. Your answer: My name is Alex, and I am handling your inquiry regarding a non-delivered package. If you would like to file a complaint with the postal service, please kindly provide us with the following documents: A sworn statement of non-receipt of the package, written and signed on paper. A copy of the recipient's ID card, front and back. Please ensure that the letter includes the following details: Delivery address First name and last name Parcel number (shipping number) Cocooncenter order number Content of the order Value of the order It is important that we receive these documents and the declaration in order to proceed with our investigation and resolution process. We sincerely apologize for any inconvenience this may have caused and appreciate your cooperation. Please feel free to reach out if you have any questions. My answer: I would like you to forward this email to your complaints team as you asking for copies of my national ID is not entirely legal. Also, could you please tell me what is your customer service doing if you ask me even to provide the value and content of the order? I am not losing my money because your company is unable to speak with the courier. Once forwarded to the complaints team, please see below how unhelpful your customer service is. Your answer: Thank you for coming back to us. My apologies, I can advise that the requested information is a requirement for an investigation to be raised with the carrier. Without the recipients ID, a sworn statement confirming non receipt all of the order, and confirmation of the contents and value we are not able to proceed any further. We sincerely apologise for any inconvenience this may have caused. I will pass your complaint onto the relevant team as requested. My answer: I know that it is not a requirement because I contacted Amazon Logistics myself and they launched an investigation. You asking for copy of my national ID sounds like a fraud. First you take my money, pretend that something was delivered and then you want my ID. When you respond to my email, could you please put in copy the email address of the complaints team? You have details of all of the contents of my order on your website. I am not the right person to say what you put exactly in that box. Please see attached confirmation from Amazon of confirming that I filed a complaint. Your answer: Thank you for getting back to us. Please note that the requested documents are a requirement for the postal service in France as we are a French company. If you would like to proceed with the investigation, kindly send us the necessary documents. If not, we will have to close the case. We have 30 days from the delivery date to open a claim with the carrier. I ran out of space, but the rest of the exchange is me asking for the courier's name so I can email them Order number: CUK-23290899-COC
Clementine Morvan
Mar 10,2025A chaque fois que je commande des elements chez Cocooncenter, je recois la moitie de la commande. Ensuite je demande ou cela en est, et il leur manque la moitie des elements. Ils sont incapable de mettre a jour leur portefeuille produit c'est franchement penible. Je ne vais plus commander chez eux.
GL42
Mar 10,2025Envoi rapide et soigné par AMAZON shipping, je recommande vivement ce site qui a un très bon rapport qualité prix.
1 rue de la Nau des Vignes, 51520, La Veuve, FR
https://www.cocooncenter.com
Marco Sanchez
Mar 26,2025I’ve ordered from them countless times and I have always gotten everything I ordered and in a timely fashion as well.