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Pioneers in the latest of Gas, Charcoal and Hybrid Barbecues. With a passion to invigorate vibrant flavours with the latest cooking technology has to offer. We pride ourselves in providing a personal service second to none. There is outdoor grill for everyone. What will you pick today to start or improve your barbecuing journey.
Reviews 177
James Fenlon
Jul 17,2024Had a slight issue which was dealt with really quickly be the team at cosmo . Great customer service well done all
STEVEN WHEATLEY
Jul 16,2024The bbq arrived as promised and the packaging was exceptional. It was unfortunate that the igniter for the back and side did not work correctly. I reported this by WhatsApp as requested, which was answered almost immediately, support was provided with recommendations and replacement parts which did resolve the issue. Special thanks to Kiran, who kept in constant touch until I had a satisfactory solution.
Samantha
Jul 13,2024Fantastic customer service great bbq and a good price . We had issues with the lid not fitting properly as it was slightly out of shape as damaged in transit. I contacted the number given with the paperwork. They responded very quickly . We sent a video and the engineer came back with some instructions on how to resolve . The lid still didn’t fit so the very next day a new lid was sent. The problem is now resolved and we have a fab working bbq. Things go wrong when items are sent by courier , but this company took full responsibility and made sure we had a fully working bbq in a couple of days . It’s refreshing to get good service so thank you very much .. I will definitely recommend this company for a great product and fantastic customer service . 5 star ⭐️⭐️⭐️⭐️⭐️
D HALLAM
Jul 06,2024I recently bought a cosmo XXL barbecue direct from Cosmo. Although there was a slight problem with the back panel of the barbecue, Kiran from customer service was really good and a replacement was sent immediately. Thanks.
Elouise Jane Kennedy
Jul 06,2024Really liked the fact we were able to purchase replacement parts for our barbecue instead of chucking it and purchasing a new one. Not a lot of companies do this so it is great to see businesses promote sustainability and responsible consumption.
Adam Pocock
Jul 05,2024My item that was expensive has fallen apart. Has been covered all year but the paint has started to peel on multiple areas. Have tried to contact multiple times but they’ve not bothered replying. I’d advise buying another grill from a different company
Isak Owen
Jul 03,2024What a great barbecue! I bought this one as I can move it around the garden. Overall I’m very pleased, well made, and easy to put together and all the little extra bits are well thought out and make it a great experience. I will definitely recommend it to friends and family!
Sam Woolls
Jul 03,2024I recently purchased a BBQ from CosmoGrill, and I couldn't be more impressed with the entire experience! From start to finish, their customer service was exceptional. The team was incredibly helpful and responsive, answering all my questions and providing detailed information about the product. What truly amazed me was the delivery time. I placed my order, and within 24 hours, the BBQ was at my doorstep! The efficiency and speed of their delivery service are unmatched. The BBQ itself is fantastic—high-quality construction, easy to assemble, and it works like a dream. We hosted a barbecue the very next day, and the grill and smoker performed flawlessly, making our gathering a huge success. I highly recommend CosmoGrill to anyone in the market for a new BBQ. Their top-notch customer service, lightning-fast delivery, and outstanding products make them stand out from the rest. I will definitely be a returning customer!
Jade
Jul 02,2024Great experience today with Sarah! Couldn’t fault her helped me with all my questions and queries and made the ordering experience easy
Alan Barnes
Jun 29,2024BBQ was delivered on the date requested. No issues with any items damaged etc. Went together really well with no issues. A few tips for people whilst assembling. I built the BBQ on a table at waist height (Outside Table), The adjustable handle bracket needs fitting with the tray (I missed that in the instructions). It is well made and the screw pack / nuts that is supplied is well labelled. Bought the cover as well and that fits nicely. Just need to road test it now but very pleased with it.
Michael Knight
Jun 29,2024The BBQ looks great but this review is about Sarah, thanks for your help over chat, great customer service thank you very much for your help and and sending the Invoice 😉 😂 thanks again. Now I just need some sun to test the BBQ.
gary norman
Jun 27,2024I have ordered but not had the delivery yet and you are asking for ratings. A bit immature I think
Darren
Jun 26,2024Great product & support. Thanks Kiran.
Koray
Jun 26,2024While tightening the screw of the top cover, the iron of the cover was punctured. But price is nice. I am still using.
Tracy Simpson
Jun 26,2024Excellent fast delivery took a whole to build but hubby did well!
Rob Cottage
Jun 25,2024I ordered what I thought were the right parts for my bbq but when they arrived I realised they wasn’t, called customer service and they sorted out the return/refund and sent out the correct parts that I needed - brilliant customer service and communication was excellent!
chris flooks
Jun 25,2024Despite having a somewhat confusing instruction manual the grill was relatively easy to assemble and all parts fitted without "persuasion" Follow up to some concerns was brilliant, Thanks to all.
Martin Foster
Jun 25,2024Started of with a couple off problems but got sorted quickly so ended up a happy customer hopefully the problems I had mean no one else ends up with the same problems but would definitely order again was kept up to date as too what was happening all the time so thank you for the good service
Neill M
Jun 25,2024Good quality BBQ. Easy to assemble. Good even heat across the grill. Easy to clean. Would definitely recommend. Had a slight issue with the thermostat, sent an email and replacement was sent and received within 2 days. Excellent customer service.
Unit A3, Middlesex Business Centre, UB2 4AB, London, GB
http://cosmogrill.com
Hazard
Jul 17,2024I purchased the XXL BBQ smoker grill but it arrived in terrible condition. bent panels , covered in scratches and dents. One of the screws broke whilst assembling and is now stuck (unable to remove as it's just spinning) One customer service person told me I have to rip the screw out with pliers then someone else told me if I rip the screw out with pliers they will deny me a refund so now I'm unable to disassemble and unable to return unless I risk not getting a refund... So all in all a fairly bad experience so far , hopefully I can resolve things with cosmogrill