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Cruise.com was established in 1998 and offers a full range of cruises worldwide. We are available 24/7 at 888-333-3116. Our agents all have extensive experience in the cruise industry and can help travelers in booking all cruises from three day Bahamas cruises to 100+ day world voyages.
A variety of tools are available on www.cruise.com including comprehensive itineraries, ship information, cruise videos and virtual lectures to aid in planning your cruise vacation.
Cruise.com is in receipt of a number of awards including Norwegian Cruise Line’s Elite President’s Travel Partner of the Year, Royal Caribbean's ‘Online Agency of the Year’ by Royal Caribbean Cruise Lines, ‘Partner of the Year’ Eastern Region by Carnival Cruise Line, MSC Cruise's 'Online Agency of the Year', and Vacation.com ‘Travel Agency of the Year’.
Reviews 292
DENNIS ADONIS
Mar 21,2015Excellent customer service
Bosley
Mar 21,2015I have booked over 5 cruises with cruise.com and am very happy with the service as well as the prices. It seemed like they gave me more incentives then others sites I've looked at. Such as ship board credits on gifts waiting in our stateroom such as chocolate.
Wendy In France
Mar 21,2015My Salesperson was fantastic! As a first time cruiser I wasn't sure what some of my questions WERE! She anticipated my needs and dilemmas and was extremely proactive and forthcoming. She made it clear that she will be there for me up to the cruise date and I know that she will remember me and my particularities.
Harriet Douglass
Mar 21,2015I found the agent I was working with , to be very clear, patient and helpful. We have yet to take our trip, so I may still be in contact with L.Rinda, but I'm sure that she will be just as helpful as she has been about our travel plans.
M S Smith
Mar 21,2015Having been in the travel business myself, years ago, I'm pretty picky when it comes to working with travel professionals. The experience with Cruise.com exceeded all of my expectations. They not only provide the best pricing (and believe me I know how to look p"for deals), they have excellent follow through and are extremely conscientious.
Miguel Cheng
Mar 21,2015We booked a cruise, it was just order taking, going through the process, there was no special services to speak of. Lady was polite. I asked about the cruise, any info, highlights? She resent the schedule, ssid, what else do you want to know?
John Warren
Mar 21,2015I was very impressed with the agent in getting me the price I am paying, but stated I would be getting OBC's and a reduced price hotel voucher. . .when I was reviewing my "billing/statement/cruise details" none of this was showing up. I don't understand, but will be making a few inquiries. Otherwise, we are very impressed with the service and help of Cruise.com.
Jose M.
Mar 21,2015We booked our cruises on Cruise.com since 2009. They have the best prices and offers!
Paul & Virginia Forster Costello
Mar 21,2015We have probably booked close to 20 cruises with Cruise.com. Each time I am amazed at how helpful the agents are in answering questions (or immediately getting the answer if they don't know), in making suggestions, in pointing out extras (like if you upgrade for a total of $50/pp you'll end up with a $300 cabin credit - or you may want to re-think your cabin selection as you are right over the late night party lounge),a d in gettgin you littel surprises liek a bottel of wine in your cabin on boarding or a free restaurant upgrade becasue it your anniversary. They are consistantly knowledgable and treat your booking like it was for them personally. We are very pleased customers and have recommended Cruise.com to friends, family and colleagues - all of whom have been equally pleased.
Linn Di Giacomo
Mar 21,2015great service and fast respond! i love the easy webpage design and options to compare cruises, i had questions and they wrote me back fast answering my doubts
trina wright
Mar 21,2015Will always book thru them. Always helpful & the hours are great!!
MICHELLE SWEET
Mar 21,2015Neither great nor terrible.
YVONNE BAKER
Mar 21,2015Travel agent was very patient and informative. I felt well taken care of.
Raymond Padgett
Mar 21,2015For many years I have used Cruise.com for researching and booking cruises. Sometimes I have done my own booking online without any problems and other times I have chosen to call one of the agents. All of the booking agents I have dealt with as well as the billing agents have provided excellent service with outstanding attitudes. I can mention Bella Royal as one of their finest. The prices are the best, they offer more onboard credit than any other cruise agent I have found, and their instructions and communications are complete and timely. Number 1!
aimee forbes
Mar 21,2015Simple and easy to book. Looking forward it the adventure.
Tonya Clark
Mar 21,2015My sales representative could not have been more helpful. She answered all of my questions. Was kind enough to get is two cabins that were close to each other. She volunteered to research my questions & got back with me immediately. It was a positive experience booking with her. I would do it again.
Reiling Lee
Mar 21,2015We have been using cruise.com since our first cruise to Alaska. We used to work with Ms. M Brandt. Ms. Brandt has moved on and worked in another department at cruise.com. So, this year, I have booked two cruises with someone else through cruise.com. The first one was NCL Hawaiian cruise in January/February. There was an overcharge of $10 for two invoices and we haven't received the refund of $20. Sometimes, I wonder how much time I should put in in order to get the $20 back. The second cruise will be Alaska cruise with Princess. I have indicated that we had purchased future cruise credit. But, when I got the final payment invoice, there was no credit given despite the my online Princess account shows the credit has been used. I had to call cruise.com in order to straighten out the payment. The second issue with cruise.com is that I had indicated that preferred dinning time would be 5:30 sitting time since my mother usually eats early. But, somehow, cruise.com put us (a group of 9 people) on 6:00 PM dinning time. I went online and changed the time without realizing the change doesn't apply to the entire members in my group. So, I had to call Princess to figure out and it apparently is too late for us to change the sitting time since we are a big good, need the table size of 10. I would grade "excellent" for the service we received in the past. But, I have to say I am disappointed for the last two booking we did through cruise.com.
ELIDA MOORE
Mar 21,2015I WAS attended VERY Well by PHONE for MR Estrada, , we BOUGHT a CRUISE for Oct. 10 ON THE OASIS BY THE SEAS, from Royal Caribbean, GIVEN 2 DIFFERENTS crédits cards , one for pay the reservation , the other for the insurance. Mr Estrada repeat perfectly wich p one will payd. Each... , . Next day... I saw in my cc.statement, they invert the payments. I call and later they make the correct changes. 2.- I separated 1 st turn restaurant, and , later discoverd, We don t have any Table reservation. I call one more time, I did the . Second complain, And explain I m very disappointed for the second mistake, , and some hours later I receive mail from Mr. Estrada, where was inform, they can solve the inconvenient,and we have reservation as we asked originally. 3.- as I received yesterday one mail from another cruise company, where was offer also one special diner for 2 at the paid restaurant, I call and ask , if we can benefit with this too, was attended for a wonderful woman from Porto Rico, she try. , find this offer for us, but she can t. Anyway she do a perfect job.. We cruised by another line, no mistakes, and without claim for, we was upgrade the deck, and from balcony to the many suite. As Cruise does many mistakes, I ask if they can offer something in compensation, like upgrade or some, but the answer was. NOT. MY PERSONAL OPINION, IS THE PERSONAL WHO S ANSWER THE PHONES ARE IN GENERAL, VERY ATTENTIVES,, THE DESORDER MAYBE IS INSIDE, AND NEED PERSONS WHO AUTHORICE SOME TYPE OF COMPENSATION, IN SPECIAL, WHEN VERIFIED HOW MANY MISTAKES ARE DOING. In reference a how many star ? The persons at the phone, all was perfect. Between 4/5 stars In reference ,at mistakes. No More of 2
DAUD SHEIKH
Mar 21,2015The agent was courteous and I got additional discount. I got reduced fare by $75.00, gratuity was paid, and $75.00 credit voucher, a discount of 12%, a good discount. The cruise ship, celebrity does not have information about the credit voucher, and I do not know how it will play out. After making reservation, the cruise ship, celebrity reduced the rate for the class, I was booked. If I had booked through Celebrity, I would have received credit and that I could not received from the agency.
Elyse Lavin
Mar 21,2015Booked with them for years. Never had a problem or issue. Nine out of ten times, there prices couldn't be beat. Love their 24 hour service. Website is ultra easy to navigate and prices come up all inclusive without having to put in all your personal date.