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Cruise.com was established in 1998 and offers a full range of cruises worldwide. We are available 24/7 at 888-333-3116. Our agents all have extensive experience in the cruise industry and can help travelers in booking all cruises from three day Bahamas cruises to 100+ day world voyages.
A variety of tools are available on www.cruise.com including comprehensive itineraries, ship information, cruise videos and virtual lectures to aid in planning your cruise vacation.
Cruise.com is in receipt of a number of awards including Norwegian Cruise Line’s Elite President’s Travel Partner of the Year, Royal Caribbean's ‘Online Agency of the Year’ by Royal Caribbean Cruise Lines, ‘Partner of the Year’ Eastern Region by Carnival Cruise Line, MSC Cruise's 'Online Agency of the Year', and Vacation.com ‘Travel Agency of the Year’.
Reviews 292
Donna
Dec 30,2017Wasted an hour of my life on hold just to find out it was a false advertisement. What made it entertaining was the sales rep was just as confused as me and had to put me on hold for 45 min to discuss it with someone else. When she finally came back she said "its not valid, sorta like when you see an advertisement for a car and when you get there they don't have that car" or "when you see an advertisement for a refrigerator with an ice dispenser but when you get to the store, you find out you have to pay extra for those options" LOL, Seriously???? I said "sooo you are saying its a SCAM?" She said "YES, well, its like a promotional advertisement" DO NOT WASTE YOUR TIME!!
Christopher F
Dec 19,2017You're better off booking directly with the cruise line. There was no difference in the rate for cruise.com versus the Royal Caribbean website, however the promise of covering our gratuities led us to book on cruise.com. Instead, we found that that promotion only applied to certain bookings (that information was not available during the reservation process), and now any personal changes, such as room layout, dining time, or table selection, has to be handled via contacting cruise.com instead of easily modified on the Royal Caribbean website. In short, the promotional promises are a scammer. All you get is the exact same rate with the added inconvenience of going through a third party if you need to change certain aspects of your reservation.
Nelson
Nov 10,2017Booked an Alaska cruise (last cruise of the season) thru Cruises.com. The cruise itself was terrific...Royal Caribbean...and we were not disappointed with onboard amenities, excursions, shipboard staff, etc. However, Cruises.com cheated us out of the "on-board credit". When we tried to apply it onboard, RCCL had no record of the credit and told us to check with Cruises.com. We were told by Cruises.com that we had to submit a claim after returning from the cruise, with a copy of a RCCL statement of onboard purchases. Have attempted for nearly two months to obtain the "claim form" from agent Mary Lowen...but have yet to receive it, even though we provided two email addresses. Now Mary Lowen is out of the office, available only during certain hours, does not reply to voicemail messages, and sends the obvious message that we have been screwed out of the promised shipboard credit. We are considering either a Mediterranean cruise or a European river cruise next Summer of Fall - it WILL NOT be thru Cruises.com.
Cynthia Maloney
Oct 25,2017I booked a cruise on Holland America via cruise.com. As I was going through the prompts the screen showed on board credit and beverage plus other perks. I agreed and gave my credit card, this was done on a Friday. I got the confirmation and did not see the promotions listed. I called withing the hour of making the reservation. The person I spoke to called H.A. and indicated I would get the package. I left my home for the weekend. On Monday I called to verify and question about the package. If I add it to my trip the charge $361/pp. I was told I did not use their site correctly. I followed all the prompts and pressed pay. No where did it say I was not going to get the package. I was told i didn't have the correct discount code. NO CODES ARE LISTED. I was told I should have called rather than use the website. Why would a company have a website to purchase a product/service and tell me I should have called. Now if I cancel I loose my $350 deposit. I will never use Cruise.com or recommend them to anyone. False booking information.
Richard A. Cairo
Aug 22,2017I found it almost impossible to get through to customer service. The instruction to select the different options did not even work. The rep promised they would send me a refund check for my entitled prepaid gratuities, but they never did. Now their answer is that the rep should not have said it. It was a big mistake on my part to trust cruise.com and Royal Caribbean. Cruise.com told me to call Royal Caribbean and Royal Caribbean told me to call cruise.com, the typical run around. I had to chalk this up as a bad experience with these two thieves. I lost so much valuable time dealing with both of them without receiving any satisfaction. I am no match for their incompetence and lies. I would never do business again with cruise.com and Royal Caribbean.
W.B.
Aug 11,2017I recently booked a Viking River cruise with Cruise.com and so far so good. The customer service has been phenomenal. Hannah, my original agent even came into the office on her day off to book my cruise.
mark hibbard
Oct 13,2016Stear clear of cruise.com. We were promised 100 dollars obc & the consultant blamed the cruiseline when it didn't appear. The cruiseline investigated & cruise.com had lied to me. I tried 5 times to get a response from 2 different consultants - no response. This company just wants your money - AVOID!
chris
Aug 01,2016Don't ever book a cruise online. This company will not stand up for you when you have a problem or try to help what so ever. As a booking agency you would think they would go to bat for you. If you are going to book a cruise or a trip then go directly to the company you sailing with. I had horrible customer experience and they turned a vacation into a nightmare.
Michelle
Mar 09,2016I have used this site to book three cruises. Each time the transactions were handled completely an professionally. Also, each time I needed to amend a reservation, ask questions, or anything else my emails were answered within 48 hours without fail. Also, on the last two cruises we received an additional $50 OBC as a nice way of saying "Thank You" for our business. I'll never book directly through a cruise line again!
Bon Bon
Feb 09,2016cruise.com is great
Qi AiMandy
Jan 20,2016We were looking for Princess Cruises deal and call cruise.com. CSR Susan from after hour support answered, and my wife asked her a question about the cabinet; Susan puts my wife on hold for 15 min and got back with very useless information and very rude attitude; my wife asked Susan why she is so rude, Susan said, "it's very late right now, if you are not ready to make a purchase don't waste my time." then Susan hung up ... so my wife decided to call cruise.com again to make a complain about Susan, CSR Kelly picked up the call ... as soon as she heard we want to make a complaint and would like to speak to a manager, our phone call was hung up again... so don't know what to do ... can't even make a purchase.
Dave P.
Dec 04,2015Cruise.com associates almost ALWAYS answer the phone with a live, friendly and helpful tone. I've booked three cruises through them so far and have received bonuses ($50 credit from cruise.com on top of the credit provided by RCL for one cruise) as well as great service EVERY SINGLE TIME. I would NEVER use a third party to book vacations normally due to the outrageous fees they charge as opposed to booking direct (hotels.com - I'm looking at you); but cruise.com is the golden exception to this rule!
Diane Higgins
Jul 18,2015Ur rep couldn't have been more efficient or nicer! Have used them before and has always been an excellent experience!
Marie Hanley
Jul 13,2015The representative I spoke with about a problem was able to correct the error on our booking within a couple of hours.
James Tetzlaff
Jul 13,2015Excellent, one of the finest interactions I have experienced. Each and every detail was explained and I can say through my experience, what they explain WILL be in affect. Many thanks to all of your staff.
Gary Eager
Jul 13,2015Not only great service but the lowest prices of any web provider and even the carrier
David Wilson
Jul 13,2015This is the second review done for service done by Mr. Sawyer of Cruise.com. A survey was done and completed in May 2015. Mr. Sawyer made sure we understood all answers to our questions, done by phone, to our satisfaction.
Kenneth Staggs
Jul 11,2015Cruise.com has always given my wife and me excellent service and prices. We have used them on the vast majority of our cruises. In fact, we have booked all of our cruises through Cruise.com ever since we first contacted them.
Karen D
Jul 11,2015Tim Notestine was the best!! Very knowledgeable and down to earth. He helped make my decision an easy one.
Ксения Елисеенко
Jan 05,2018Yesterday I run into fraud with cruise.com. Me, my family and friends booked more than 20 cruises with them during last 3 years and never had issues. Yesterday when was the last day "kids sail free" I've made a reservation (invoice 2183390 with total $1283.85). I could easily book directly with Royal Caribbean, but I trusted cruise.com! After booking nobody send me any confirmation. I immediately emailed to them but nobody replied to me. Later when their chat became available I tried to connect with them but after 1 hour waiting I had no success. I emailed them again and all they answered was- I'm not booked! No explanations, no regrets. Just several words! We were shocked. A couple of friends of mine booked this cruise 2 days ago and we had plans together! My daughter was looking forward for upcoming cruise! All plans destroyed! Thanks God I haven't booked tickets to Puerto Rico yet! Then there was a missed call from them (after 14 hours waiting) but I'm in vacation now with 12 hours difference with US and I had a night but I tried to call them back. but after 20 min hanging on the line there was no success. Now when prices increase they sent me a new invoice 218475 with total $1843.35. It's $600 more!! They are crazy and liars! I can't afford it now. All plans collapse! Liars! Liars! The worst customer experience for the several last years! They didn't confirm my reservation on time and offer me a new price as everything ok. My friends are shocked! Everybody is shocked! Definitely never book with them- no me neither my friends! ...