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Cruise.com was established in 1998 and offers a full range of cruises worldwide. We are available 24/7 at 888-333-3116. Our agents all have extensive experience in the cruise industry and can help travelers in booking all cruises from three day Bahamas cruises to 100+ day world voyages.
A variety of tools are available on www.cruise.com including comprehensive itineraries, ship information, cruise videos and virtual lectures to aid in planning your cruise vacation.
Cruise.com is in receipt of a number of awards including Norwegian Cruise Line’s Elite President’s Travel Partner of the Year, Royal Caribbean's ‘Online Agency of the Year’ by Royal Caribbean Cruise Lines, ‘Partner of the Year’ Eastern Region by Carnival Cruise Line, MSC Cruise's 'Online Agency of the Year', and Vacation.com ‘Travel Agency of the Year’.
Reviews 292
Debbie
Jan 05,2020So far very disappointed. I have never booked by a cruise company only through specific ships. This was first time. Burt Turlington was our rep. First I specified that we wanted a queen room and quiet. We paid a medallion price and when I went to register the Princess line customer service told me I paid high and got an average room. We had a twin room confirmed and were right by the elevator. Thanks a lot for NOT taking care of us.Then I called you back had to wait and there was nothing you could do. Wow why did I bother
Vanessa Fazio
Jan 01,2020I book all my cruises through Cruise.com. They have always been the best price. They have always honored all the promotions they have offered me and they are great about adjusting the price when it goes lower. I have booked at least 10 cruises through them. Cruise.com is my go to.
Crypto G
Dec 21,2019This outfit booked me on a cruise with 5 adults in one interior stateroom! When I received the email confirmation and realized what they had done I went directly to the cruise line website and booked 3 rooms for almost the same price. Now, when I call to get a refund of my deposit, they hang up on me.
Shawn Wasson
Dec 11,2019I booked a cruise with Cruise.com and found it incredibly easy... the experience was great and my parents, who went on the cruise, absolutely loved the trip. From booking to boarding and back, the Cruise.com staff was super helpful and knowledgable. I'm definitely considering booking another cruise for myself in 2020.
Anita
Nov 27,2019FALSE ADVERTIEMENT Good afternoon, I am writing you today with several concerns about the consultant that sold us our 4 cruise tickets and the perks that we did not get. Our salesperson was Starr Jones and she was very insistent and once we were not going to buy our tickets from her she made promises that she did not keep. She begged us to buy the tickets from her so she could eat her next meal. I understand that we all work for money, but she tricked us and I am very upset about that. I called after t he ticket was bought and she never returned my calls and once I found her she yelled at me many times and then she hung up the phone on me. She is not professional at all and I would fire her in a heart beat. When I called there was a promotion for free wifi, drinks and cirque de soleil tickets, and I got none. We also needed a handicapped cabin and did not receive it either. I have called many times, and calling your company is not a fun or easy task. I assure you that I will never buy from you again and will report you to consumer services and google and yelp, and anyone I can. Every time I call your company I have to wait about an hour to get a human being on the phone, and eventually get nowhere. I called MSC to complain and they said that you buy a block of cabins and it is up to you to give cirque tickets , WiFi and drinks. I keep getting the runaround, and you have already ruined my vacation. I would like to get what I was promised, everyone that I have told about this deal, has gotten all the deals but me, and I have spend triple due to going on a holiday cruise. What a Holiday it will be. I am traveling with a very sick person that may never again get the chance to see the cirque, and you are taking it away from us. I have no more money to give you, and after spending about $4000, it is the least you an do. Our cabins have not even been assigned, nothing is going right. I would appreciate a phone call to discuss these issues or resolve them better. Anita
Patricia Yee
Oct 31,2019Will not ever use after this one time. Should have checked reviews first. Their pricing is deceptive and they claim it was my fault because I didn’t use one of their phone agents and did not notice at the payment screen that the promotional rate on their search page changed to the non refundable rate code. Rep said I should have noticed and went back, clicked the promotions and read the fine print on the promotions to search for and see that this non refundable rate code was not eligible for the exact promotions Listed through all the steps and posted directly next to prices. AND, were still highlighted in a banner on the payment page between the newly visible new rate code and my credit card info. When I didn’t notice any promos on my confirmation email I called and that’s when I was told it was my fault and couldn’t or wouldn’t do anything. Then the rep got snippy and rude because I let her know that it was deceptive.
Jan Hansen
Oct 17,2019Outstanding customer service!!!! Aubrey went above and beyond my expectations. Thank you, thank you, thank you for getting our cabin straightened out with RC!!!!! You rock!!!! Will definitely be using cruise.com again for my travel needs. Ten stars to you!!! "🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟
John Tatum
Oct 01,2019The travel agent that I booked with will not return my messages or calls my trip is in 4 days she sold me an insurance package where I could cancel up to 72 hours I called the insurance because it's a third party I will not be refunded and it's not Insurance to ensure cancellation of the trip so I'll probably lose 90% that I paid out this is all because I had someone that was going with me and backed out and I was waiting to the last minute to maybe possibly find someone else that wanted to go no one told me that I would lose out and now I cannot get the trip back totally screwed
Ramin Dara
Sep 19,2019Thanks to cruise.com i and my wife did western Mediterranean cruise with MSC Bellisima from Marseille, 7-14 september 2019, we enjoyed it and cruise.com made beautiful memories for us, there are some cruise websites even our country Iran is not selectable. I am sorry for this type of conception, Thank you again cruise.com!
XK Zhang
Aug 30,2019I booked Alaska cruise on 7/28/2019 with Cruise.com. Big Mistake! I advise to stay far AWAY form this company! In July, cruise.com listed bonus offers online, but they won’t honor. Based on their available offers, my Alaska Cruise (Holland America Line, Oosterdam, 8/18/2019 to 8/25/2019) was selected to “Receive free gratuities” (book a Balcony or higher). I booked a Balcony, but didn’t get the bonus. To deal with their customer support was very annoying, a bunch of hassle! Even after that I sent the agent a copy of the screen shot for the offers on their website in July, she still denied the offer. Unimaginable! Most unprofessional agent I have ever talked to! Finally her supervisor confirmed the offer but didn’t want to honor and said “You didn’t ask an agent to book.” I didn’t understand the difference between “I book online by myself” and “ask an agent to book” until I read one of the “One star reviews” for Cruise.com written by L of Englewood, posted on June 26, 2019 (Google). The author asked an agent to book and overpaid $300, compared with the price online. This is the trick that Cruise.com planned to cheat customers. They charge you $300 more and then may give you $200 to pay the gratuities. That is the “Bonus Offer” from Cruise.com. Don’t trust their website. Do NOT use this company to book any Cruise!
Steve Lyczak
Aug 14,2019Let me add to the course of complaints about this company. I was just disconnected after being on hold waiting for a supervisor to answer a question. The original agent I was talking to, Tony, told me that when there is an offer of an onboard credit based on the "total price of the cruise" it is only calculated based on ONE PASSENGER'S FARE and not the total for the cabin. NO WHERE does it say that even in the fine print of the promotion! That constitutes a SCAM in my opinion, a bait and switch that you don't find out about until AFTER you book the cruise! PLEASE - if you are going to book a cruise online....try another agency that is more transparent such as Expedia.
B.D.
Aug 09,2019ALTHOUGH THE BOOKING PROCESS EASY ENOUGH, HOWEVER, DEALING WITH THEIR PEOPLE ON THE PHONE IS HORRIFIC -- AND THIS IS AFTER WAITING ON THE PHONE FOR 30 MINS. THEN, YOU GET SOME HOUSEWIFE IN THEIR HOMES, DEALING WITH THEIR KIDS WHILE TALKING TO YOU. THE FIRST ONE PROMISED TO SEND ME A CONFIRMATION EMAIL (WHICH i NEVER RECEIVED)... THE SECOND ONE, REFUSED TO SEND IT TO ME, AND GOT SHORT & NASTY WITH ME. SHE WAS ONE OF THE WORST CUSTOMER REPS I'VE EVER DEALT WITH ON THE IN MY LIFE. SHE HAS NO BUSINESS BEING IN THIS FIELD, NEEDLESS TO SAY, I PAID FOR A CERTAIN UPGRADED PACKAGE, AND I HAVE NO PROOF THAT I DID. AFTER NUMEROUS EMAILS, I KEEP GETTING SENT AN INVOICE WITHOUT THAT PACKAGE (WHICH I PAID FOR, LISTED). ALL IN ALL, IT'S NOT WORTH THE HEADACHE -- I SHOULD HAVE BOOKED DIRECTLY WITH THE CRUISE LINE WHICH WAS ONLY $100 MORE. LESSON LEARNED.
Pat N.
Jul 24,2019I recently booked two cruises, back-to-back, for October of this year. We are experienced cruisers but had never used Cruise.com before. Choosing this company due to the OBC offered, I found the booking process to be easy enough, with our reservations showing up on the cruise line's website shortly after the cruise.com transaction (a very good sign!). I had a question about the cruise line's own perks and spoke with a Cruise.com rep (after waiting 40 minutes on hold)...who hung up on me while she was supposedly contacting the cruise line for info. I then emailed the question to customer service and received a response the next day. I ended up calling this person, who turned out to be in the promotions dept, and found her to be very helpful and friendly. A few days later, I needed assistance with a flight issue and tried calling again, using their "we'll call you back when an agent becomes available" system...no return call received. So I emailed again, with a detailed explanation of my problem....no return email this time (it's been over a week). I'm currently sitting here waiting for another call back, after waiting on the line for half an hour. Obviously, this is NOT the company to book through if you need customer service. The staff seem nice enough when you finally do connect, but it's not worth the aggravation. I won't use them again.
yonathan van gilse
Jul 23,2019Booked my first cruise about 1,5 years ago. I am an European customer an and had a Suite with Costa Cruise, rates are great compare to Europe, saved about 500USD Per Person. Right now i am in an booking process for a MSC cruise. Booked a Yacht Club deluxe suite. Booking process is easy and friendly. Just received an e-mail... “ MSC will not allow any international guests booked through U.S. agencies to pre-register for their cruise on line“ and ik the same e-mail “ Registration must be completed at least 24 hours prior to your sail date“. That’s strange... but we will see.
Tom J.
Jun 16,2019Booked a Panama Canal cruise and we had a great time. upon our return I discovered that I did not receive my shipboard credit. I phoned on May 8th 2019 and i spoke to Eddie. After a brief chat Eddie agreed that i never received my credit and he stated that i would receive a check in 6 to 8 weeks. I received my check in 5 weeks.
Michael.S
Jun 08,2019Sorry to write one more bad review. I recommend to avoid this company! We're selected and paid for cabin with good view. 3 month later cruise.com /MSC replaced it for worst one in same category without notice. The company also not helped to buy shuttle from/to ship. We've called cruise.com from the ship and they said that all rooms are sold out and there is nothing to do with that.
Michael Gold
May 23,2019I should’ve looked online and read the reviews before I book this cruise vacation . I always wanted to visit Cuba and I went online and I thought I was getting a great deal end of the day I am paying more money. I was not advised that I had to pay more money for visas to visit Cuba and if I didn’t buy a tour I would not be able to disembark the ship. I told the agent I was taking the cruise because it was my girlfriend’s birthday and they never put that in the system if I did not call the cruise line I would’ve had more problems. Terrible service , poor communication and wish I never booked with this company
Gina Pascalli
May 18,2019Do not use cruise.com for booking!!! Not helpful at all. Booked my cruise and when there was a huge price drop. 300.00 per cabin, I booked two cabins they would do nothing about it!!! Book directly through the cruise lines in the long run it will be cheaper! Will never use them again
Jason
May 16,2019Their website clearly stated balconies and above would receive prepaid gratuities. This was the only thing that made their offer better than their competitors. On the cruise, daily gratuities were not prepaid. I called customer service, and after an hour long wait, was told sorry, it's not on your invoice, nothing we can do. Agent flat out admitted she did not care if I took my business elsewhere in the future. I had taken a screenshot from the website showing the prepaid gratuities at the time I booked, and sent this to their customer support address. Was told, no, you didn't qualify for that promotion, despite my screenshot showing that I did. While they do seem to offer the best deals IF you get all the advertised perks (and that's a big IF) the apathy of their customer service rivals the local cable company. But unlike the cable company, there are PLENTY of other companies to book cruises through.
Tee May
Jan 18,2020I don't like this cruise company I will always book directly with the cruise line. They have over 20 min or longer wait time to answer you calls, They give false quotes. WILL NOT USE AGAIN