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Cultural Care Au Pair is the largest au pair agency in the U.S., celebrating over 30 years matching au pairs with American families for a unique cultural exchange and childcare experience. Host families choose Cultural Care as their trusted source for flexible, reliable childcare that feels like part of the family. Au pairs benefit from the largest network of Local Childcare Consultants to support their cultural exchange experience. Families appreciate being able to schedule up to 45 hours per week and up to 10 hours per day of childcare when they need it.
Reviews 835
GIORGIA TESORO
Oct 13,2024Questa agenzia l'ho scelta perché era una delle migliori, e pure più costosa. È letteralmente una truffa. Sono stata (dopo 20 ore di viaggio) 4 giorni e dopo mi hanno cacciato di casa, completamente senza senso, sono famiglie irresponsabili, ho 18 anni, lontano miglia dalla mia famiglia e non conosco nulla qui. Mi hanno chiamato un Uber e mi hanno mandato dentro una casa del lcc, qui è pieno di gente, io dormo sotto lo scantinato. L'agenzia, per quello che ho pagato dovrebbe provvedere alla mia tutela, sia della famiglia dove mandano i ragazzi, sia per i soldi che ho speso, sia per i danni morali, di come mi hanno trattato,e sia a dove devo alloggiare per questi inconvenienti. È tutto completamente senza senso, questa agenzia o inizia a funzionare bene e tutelare i ragazzi, o deve chiudere. Io se entra due settimane non trovo un'altra famiglia me ne torno a casa, ho perso i soldi, e l'agenzia se li è intascati.
Drulhe Lisa
Oct 09,2024Une agence présente du début de l’inscription à la fin. Je suis parti en août 2024 avec eux, le suivi était complet, simple et efficace, disponible à la moindre question. Je suis aux US depuis plusieurs mois maintenant, j’ai également des mails réguliers de leur part pour suivre mon aventure ! Merci milles fois
MonsieurJean
Oct 03,2024Hallo Cultural Care Vor kurzem gab ich ihnen eine nicht so gute Bewertung. Diese möchte ich nun revidieren denn ich habe mich sehr in ihnen getäuscht. Es freut mich sehr das Sie die Wünsche der Au Pairs ernst nehmen und Hilfestellung geben. Der Kontakt mit ihnen war sehr gut und die Streitigkeit wurde beigelegt weil sie sehr tolerant und souverän gehandelt haben. Bin der Papa eines ihrer AuPairs und ich bin schwer erkrankt. Meine Tochter hat ein Jahr erfolgreich absolviert und ist nun in der Verlängerung. Sie hat Aetna Versicherung darum gebeten das sie den Rückflug wegen meiner Erkrankung finanzieren. Diese weigerte sich mit der Begründung das man schon dem Tod nahe sein muss damit Aetna das übernimmt. Cultural Care aber hat sich dem Problem habhaft gemacht und meiner Tochter sehr geholfen auch wenn sie diese Hilfe nicht leisten müssen. Ich kann Cultural Care wirklich sehr Empfehlen, sie stehen voll und ganz an der Seite ihrer Au Pairs. Letztendlich haben wir es allein Ihnen zu verdanken das meine Tochter noch vor meiner Herzoperation hier bei mir zuhause ist. Bin Begeistert von Cultural Care und kann allen jungen Menschen nur Empfehlen das sie sich an Cultural Care wenden wenn sie das Abenteuer Au Pair in Anspruch nehmen möchten. Vielen lieben Dank für den guten Erfolgreichen Kontakt und Austausch mit ihnen. Ihr seid die Besten… 🤗🌺💐 Hello Cultural Care I recently gave you a not so good review. I would now like to revise this because I was very wrong about you. I am very pleased that you take the wishes of the au pairs seriously and provide assistance. The contact with you was very good and the dispute was settled because you acted very tolerantly and confidently. I am the father of one of your au pairs and I am seriously ill. My daughter successfully completed a year and is now extending her stay. She asked Aetna Insurance to finance the return flight because of my illness. They refused on the grounds that you have to be close to death for Aetna to cover it. But Cultural Care got to grips with the problem and helped my daughter a lot even if they don't have to provide this help. I can really recommend Cultural Care, they are completely on the side of their au pairs. Ultimately, we have you to thank for my daughter being here at home with me before my heart operation. I am enthusiastic about Cultural Care and can only recommend that all young people contact Cultural Care if they want to take part in the adventure of being an au pair. Thank you very much for the good, successful contact and exchange with you. You are the best... 🤗🌺💐
Elizabeth Juliana
Oct 03,2024We had an au pair from France decided after one day that she did not want to watch young children (we had hosted 2 good au pairs before). Our LCC gave us no support, lied and said she had visited with us (she had done this in the past as well but didn’t bother me because our au pairs were okay), and I had to call on a daily basis to keep the rematch process going. They somehow forgot to assign staff to help us with the rematch process. I found a new au pair on my own but in the meantime had no reliable childcare. Also, I read the rematch information for my au pair and it was completely false. They said we had a mismatch in cultural exchange expectations and the reason for the rematch was our location. The only reason for the rematch was that our au pair decided she only wanted to watch children above the age of 5. They did not include any of my feedback and made it sound like we didn’t integrate her into the family. We bought her whatever she wanted and included her in all our family activities despite the fact that her way of watching the kids was putting on the TV and then scrolling on instagram or watching movies on her phone. She stayed in the kitchen while my two year old was eating by herself in the living room and my one year old was walking around crying and looking for us. I used to recommend the agency to people but I will not being doing that anymore and I will not be using them again.
Angelina Anabella
Oct 03,2024I don't recommend it. A lot of au pairs are used and underpaid. Some host families truly don't follow the rules and not even perform the minimum requirements but they expect from you working like a horse no matter what because that's what their society is. Everything is about work and money. You have to be very lucky to have an amazing host family who treats you well, respects you and sees the values of a foreign exchange program as well. You should take it much more like a volenteer program.
Talia
Sep 28,2024CHAOS! I am a current au pair and the things that are currently going on with this agency are absolutely horrendous. No one is able to help you, the new app is terrible - I have been in rematch for 3 days with ZERO requests. No one knows how to work the app. It's a shame to let out an app that does not work and stressed all au pairs in rematch. Not to mention the horrible family I left was able to leave a review on my profile despite breaking MULTIPLE rules. This is insane. I would rather go back home than have to do this again. No one is responding, no one knows anything it's absolutely crazy. Not to mention reporting families who break rules does nothing because this is all about money. My ex host family broke so many rules and despite reporting it, nothing has been done. No one is calling the au pairs back everything is an absolute mess. Currently thinking about switching agencies or seriously going back home.
Line E. Lindknud
Sep 26,2024I would not recommend this program to anyone anymore. I’ve just been an au pair and just got home. I’ve rematched twice which can happen, but with the last family threw me out. The only option I had to go, was to live at my LCC’s house, to where Culture Care says I’m not supposed to be there. They should really have a better backup plan - I can’t just live on the street. The family also broke a lot of rules and apparently is being kicked out of the program, but CC still chooses to put their “review” of me on my profile, which is not nice at all. No family contacts me because of the review from the family who kicked me out and broke a lot of rules, and now I am home after 1 month in the states. I’m very sad and upset that cultural care allows all this. This program is only good for host families NOT the au pairs.
Ana Padilla
Sep 22,2024We are eagerly anticipating the arrival of our Au Pair in just a few weeks. Throughout the process, the team at Cultura Care has been exceptional—always attentive, responsive, and proactive in addressing our questions. They've guided us every step of the way, offering helpful suggestions and ensuring we’re well-prepared, which has made this journey feel seamless. Their professionalism and dedication have greatly boosted our confidence in this decision, and we are grateful for their support.
Giada Teatini
Sep 19,2024Sto vivendo il mio sogno! Grazie a Cultural Care ho avuto modo di partire ed iniziare una nuova vita negli Stati Uniti. Sono soddisfatta di aver scelto questa agenzia perché la loro attenzione nei miei confronti è sempre stata presente, permettendomi di partire con estrema sicurezza.
Bethel G
Sep 15,2024I have had the wonderful experience of finding a good host family, the entire Cultural Care Mexico team behind this adventure has been essential and I have a good LCC who has been looking after me since the day I arrived.
customer
Sep 11,2024We had a great experience working with the staff at Cultural Care. They were all super friendly and were there to answer all of our questions through the process.
customer
Sep 10,2024Very supportive, communicative, and helpful. Made a stressful process a lot less overwhelming.
customer
Sep 10,2024The recrutation process went smoothly. The company was open to answer my every question and was helpful in every aspect. The family I matched with is a perfect match.
Amanda
Sep 09,2024The assistance with the search by our matching specialist an our LCC was great. They helped us narrow the search and find the perfect Bro pair for our family.
Asia Canzi
Sep 09,2024I’m Asia I’m from Italy and I have been living in the United States for 3 months. And I’m very happy. Cultural care supports you a lot for every problem you have.
customer
Sep 08,2024More families should know about welcoming an au pair into their home. We love the program and all the people at cultural care au pair. We’re getting our second au pair in October and the entire family is super excited!! Thank you for everything you guys do!!!
customer
Sep 07,2024We have loved working with Cultural Care. Great organization.
customer
Sep 07,2024Professionally run. Good support. Easy to get in touch with Cultural Care, and the staff is knowledgable.
Customer
Sep 05,2024I’m truly grateful for cultural care. Every day I’m always thankful. My experience has been amazing. I’m grateful for my host kid and the positivity they have. USA is so amazing. What an amazing opportunity it is. To have come across such an amazing opportunity. All my dreams came true in the US, realising there is so much more I didn’t know about myself and the world around me. It’s a forever “ thank you Cultural care everyday”. I’m speechless sometimes I don’t even believe I’m in the US. Everything is wonderful here. My highlight has to be meeting wonderful and friendly au pairs and going with them on trips
Emelie Schneider
Oct 15,2024Am liebsten würde ich gar keinen Stern geben. Ich bin total sauer. Ich war in den ersten beiden 2 Monaten in Florida bei einer Familie. Das gemeinsame Zusammenleben und die Interessen haben nicht gepasst, was ich mental schnell gemerkt hab. Ich habe es als ein freundliches rematch angegeben bis zu dem Punkt als die Family am 4. Tag des rematches meinte mir mal die Meinung zu geigen. Sofort bin ich raus und bei einem Lcc gelandet. Das lief alles reibungslos und schnell. Das war aber nur wegen den lccs möglich. Die Agentur hatte erst 4 Tage später angerufen und hätte behauptet das sie garnicht mitbekommen hätten das ich jetzt da bin. Beim Telefonat über die Gründe meines rematches habe ich mich total dumm gefühlt. Die Frau am Telefon hat sich nur 3 meiner Gründe angehört und mir das Gefühl gegeben das ich im Unrecht bin. Habe mich total unwohl gefühlt und vorallem nicht unterstützt oder verstanden. Hatte schlussendlich eine rematch family in Texas gefunden, die mich aber erst eine Woche später nehmen konnten. Ich sah es als Chance und wollte in der Zeit meine Eltern in der Karibik besuchen. Hatte ds2019 unterschreiben lassen und mich riesig gefreut nach der Zusage von Culture Care. Am nächsten Tag wurde ich angerufen und mir wurde mitgeteilt das dies doch leider nicht gehen würde. Eine Welt ist zusammengebrochen. Ich hatte mich so auf meine Eltern gefreut und hatte ja bereits die Zusage nur um sie wieder entrissen zu bekommen.. egal yolo ich blickte nach vorne in Texas. Die ersten Wochen waren gut. Doch in Woche 3 wendete sich alles. Die Familie schlug ihre Kinder, die Hunde kackten ins Haus, die Eltern lügten mich an und versuchten mich tatsächlich zu erziehen. Es waren zusätzlich noch die faulsten Menschen den ich je begegnet bin. Die Kinder und ich waren nur die sklaven. Ich sollte alles in diesem Haus machen. Sie ließen mich mit einem alten kaputten Auto fahren und gaben ständig mit ihrem Reichtum an. Ich kontaktierte das au pair vor mir das ebenso im rematch war. Sie erzählte mir das gleiche und das sie ebenfalls zu ihrem Vorgänger au pair Kontakt hatte. Wir 3 hatten die selbe Erfahrung und beschlossen es bei Culture Care zu melden. Wir wollten nicht das noch ein junges Mädchen dort eine schlechte Erfahrung machte. Ich war also eine Woche in einer Pause und hatte tägliche Telefonate. Außer am Wochenende interessierte es Culture Care nicht ( obwohl es eine Notfall Situation war) am Montag bekam ich dann den Anruf das ich nachhause geschickt werde. Die Gründe : ich hatte „ you will hear from me“ beim verlassen der Gastfamilie lachhaft gesagt. Das wurde als Drohung erkannt :) das gesagt wurde jedoch gesagt, nach dem die Mutter mir sagte: „ did you got all your stuff?“ Zusammenhang kann man erkennen oder ? Ein anderer Grund war es das ich mit anderen Au pairs drüber geredet hab. Total unverschämt mit Freundinnen über die Probleme und Gefühle zu reden oder ? Doch die wahre Geschichte ist, das meine Gastwirten ein LCC war, ihre eigenen Regeln gebrochen hat indem sie mich nicht am letzten Tag bezahlt hat, um 7 Uhr morgens wollte das ich meine Koffer packe und gehe und das die guten Familien mehr Asche zahlen als ich. Also verdammt nochmal geht nicht mit Culture Care ! Zu viel Aufwand um am Ende nur enttäuscht zu werden. Seit Wochen bin ich einziger kummerkasten. Ich habe das beste Leben da drüben gehabt. Es war mein Traum ! Und jetzt kann ich nie wieder als au pair da drüben arbeiten, da man dieses Visum nie wieder bekommt. Culture Care gibt keine 2 Chancen. Sie ruinieren einem nur das Leben. Die Therapie könnten sie uns wenigstens zahlen. Ich bin total fertig und weiß grad garnicht was ich mit meinem Leben anfangen soll. Studium und Ausbildung alles nicht möglich. Ich hatte alles geplant und zack. Culture Care ich hoffe wirklich ihr ändert eure Sichtweise bald. Ihr nehmt Menschen leben und feiert auf das Geld der dummen Gastfamilien. Wir sind alle Menschen !