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Cultural Care Au Pair is the largest au pair agency in the U.S., celebrating over 30 years matching au pairs with American families for a unique cultural exchange and childcare experience. Host families choose Cultural Care as their trusted source for flexible, reliable childcare that feels like part of the family. Au pairs benefit from the largest network of Local Childcare Consultants to support their cultural exchange experience. Families appreciate being able to schedule up to 45 hours per week and up to 10 hours per day of childcare when they need it.
Reviews 835
Jennifer del Jesus
Jan 25,2025It was exhausting to have to work 45 hours every week, toddlers are demanding and could be stressful sometimes. Besides that I had a good experience.
Irene Sáez Rivas
Jan 22,2025Being able to volunteer gave me the opportunity to meet members of the cultural care team, as well as getting to know other aupairs!
Sphesihle Mdluli Sii
Jan 21,2025It was a good show to watch, but it gets lonely. If you don’t bring a friend because most of the pairs come from the same country and they have a lot in common already so it’s easy for them to mingle with one another because they share the same language. I would recommend new pairs to go and experience it for themselves because it is kind of a good way to make new friends and learn about different cultures and backgrounds of other aupairs. The game was fun to watch.
alessia marignoli
Jan 21,2025Buonasera, Mi trovo a scrivere questa recensione per esprimere il mio disappunto riguardo l’esperienza che ho avuto con Cultural Care. Ho iniziato il mio percorso con loro diversi mesi fa, ma purtroppo sono rimasta molto delusa dal servizio ricevuto. Dopo aver completato tutti i colloqui, ho avuto la sensazione di essere stata completamente abbandonata, in quanto non ho più ricevuto alcun tipo di comunicazione. Nonostante i numerosi tentativi di contatto tramite telefono nelle settimane successive, non ho mai ricevuto risposta. Inoltre, quando ho provato ad accedere al sito per continuare il processo, mi è stato chiesto di scaricare un’app. Ho provveduto a farlo autonomamente, ma comporre tutte le informazioni richieste nuovamente sull’app è stato particolarmente difficile, soprattutto considerando che la compilazione iniziale sul sito era già stata lunga e complessa. Ho quindi provato a chiedere assistenza telefonica, ma anche in questo caso nessuno si è reso disponibile. Sono riuscita anche a parlare con alcune ragazze che si trovano attualmente in viaggio e mi hanno confermato che anche loro non riescono ad avere contatti con l’agenzia. Pertanto, oltre al fatto che una volta partiti i contatti sono praticamente inesistenti, posso confermare che anch’io, prima di partire, non sono riuscita ad ottenere alcuna assistenza. Sono d’accordo con chi ritiene che questa agenzia non si distingua per serietà, anzi, mi sento di dire che l’esperienza è stata tutt’altro che soddisfacente. Solo oggi, dopo aver cercato di contattarli per mesi, ho ricevuto una loro comunicazione via email, in cui mi si chiede se sono ancora interessata. La tempistica di questa risposta, arrivata dopo circa quattro mesi di totale silenzio, è davvero deludente. Per questi motivi, consiglio vivamente di considerare altre agenzie che siano più serie e professionali. Cordiali saluti.
Justin
Jan 18,2025We paid and booked a flight before the au pair had her visa approved. That should not be possible. You should not take our payment until you are sure the au pair can come.
Perkins
Jan 18,2025App is not very functional without ability to use on a computer. Payment options are only a direct ACH- previously was able to use various methods including credit card. Will not return beyond this term if this is not addressed.
Sara Napoletano
Jan 17,2025Attending a Portland Trail Blazers game at the Moda Center with Cultural Care was an unforgettable experience! Thanks to their flawless organization, I was able to enjoy every moment of the evening without any worries. The atmosphere inside the arena is electrifying, with passionate fans and contagious energy. The halftime shows and engaging entertainment made the experience even more special. Even if you’re not a huge basketball fan, the event is the perfect mix of sports and fun. Cultural Care made everything easy and enjoyable, allowing us to experience a true American night out. I highly recommend attending events like this—they’re a unique opportunity to immerse yourself in the local culture and have a great time with other au pairs!
customer Deborah
Jan 16,2025We had our first rematch ever after 8 years, then the app was an absolute mess to find new candidates. I’ve always been a big advocate but no longer give. The experience
MARISOL ANGULO SANCHEZ
Jan 16,2025I love it the experience watching the game: however the company said in emails that it was something for the au pairs and we never see any presents for us
Friedrich
Jan 16,2025Appreciate the updates to the process to make it a better experience for both the au pairs and host families.
Mandi Beck
Jan 15,2025The app places Cultural Care leagues ahead of other Au pair agencies. It’s new, so you need to be patient, but from finding your Au pair, to your first face time, and payment - it’s all done in the app! No more going back and forth between your agency login, email, and WhatsApp to track au pair communications. We were in a timing pinch, but their systems made everything seamless. The local LCC cares for only several families in the immediate area. Our LCC turned out to be a former au pair too! This compared to one LCC for the entire city will make a big difference in ongoing support for us and our au pair. I feel empowered and knowledgable thanks to staff follow up and online courses (taken through the app). It seems my matched au pair is undergoing significant, in-person course work to prepare to care for our 4 babies in her home country too. We found a young woman who seems to be the perfect fit! She speaks 4 languages and is keeping in touch with us at every corner! I’m super impressed. 10/10 would do it again with Cultural Care. Oh! Did I mention you only pay 1/3 of your total agency fee upon matching?? They offer a payment plan for the rest and have a very reasonable refund policy in case things don’t work out. Yatzee!!
Valeria Castro
Jan 14,2025I had never attended a basketball game before, I found it very impressive and fun how they played and how people got excited about everything that happened, the best thing about the night were the mascots and the free throw I was able to make thanks to Cultural Care🥹🫶🏽
Elodie
Jan 11,2025je suis très déçu j'ai payer près de 2000 euro l'agence c'est une des agences les plus chère ils nous disent que se sont ce qui proposent le plus d'option mes c'est faux lors de mes rematch j'ai du payer mes propres bagages alors que mes amies d'autres agences avaient leurs bagages pris en compte (et elles voyageaient en classe business) ils nous disent aque si on veux rentrer chez nous plus tot le billets d'avion et compris également faux des amies on du rentrer en France du a des problèmes familiaux elles ont du payer leurs billets seule même en apportant des preuves ils augmente leurs prix mais enlever nos privileges alors que nous avons toujours le meme salaires qui n'est pas suffisant pour le coup de la vie en bref je suis tres decus car se qu'ils nous vendent n'est pas la réalité.
Bea Rodríguez Rodríguez
Jan 09,2025Si pudiera dar 0 estrellas lo haría. Horrible experiencia en Estados Unidos. Llegué hace 6 días y gracias a mis esfuerzos y los de mi familia y la de mi pareja. Empezamos con que desde Cultural Care te brindan un descuento por cuidar niños menores de 5 años y ese descuento no se me proporcionó a pesar de contar con ello, ya que la chica que trabaja para ellos decidió que mis familiares menores de 5 años no cuentan como experiencia, muy lógico. En España te lo pintan todo muy bonito y dejan de hacerte seguimiento una vez pisas suelo estadounidense. Desde cultural care EEUU no te echan cuenta. Estuve en rematch porque la madre de mi hostkid era agresiva y abusaba de su poder como familia anfitriona. Estuvo laboralmente abusando de mi hasta el último día en un encuentro muy agresivo en el cual cultural Care me cuestionó (contando con pruebas de TODO) y brindándole la razón a la familia en cuestión, estuve sola en una gasolinera durante 8 largas horas hasta que mi pareja estadounidense pudo recogerme y llevarme a su casa durante el fin de semana. Después de esto nadie, NADIE, se puso en contacto conmigo ni tan siquiera para saber cómo estaba con la nueva familia. Con la segunda familia extendí, pero a causa de una emergencia familiar me he tenido que volver a España. $832 y 50€ me he gastado en los vuelos ya que ellos no han querido pagarme la vuelta a mi país, cosa que desde las oficinas de Madrid se me dijo que el vuelo entraba con los casi 2000€ que pagué. La marching specialist en EEUU me dijo que iba a educarme y recomendó un psicólogo, algo muy irónico. Todo respaldándose en que el seguro debe aprobarlo. Ahora tras una semana de mi llegada, Cultural Care Boston ha decidido enviarme un WhatsApp para saber si he llegado sana y salva a mi casa ¡TODO UN DETALLE! Ha sido una experiencia traumática y aterradora para mí porque estamos SOLAS a no ser que conozcas a ciudadanos locales (y debes tener cuidado de los que se aprovechan, yo tuve suerte), llevadera gracias a las personas que he tenido a mi lado allí, todas locales y NADIE de esta horrible agencia. Ahora me veo contra la espalda y la pared endeudada gracias a esta empresa. Gracias Cultural Care.
Gia Quiroga
Jan 03,2025My experience with Cultural Care Au Pair has been deeply disappointing. As a parent, ensuring the safety and well-being of my three-year-old child is my highest priority, and this agency has failed to provide the transparency and support necessary during the au pair selection process. 1. Violation of Legal Obligations: Despite being provided with a court-ordered parentage agreement requiring mutual consent for caregiving decisions, the agency facilitated the hiring process without my inclusion. This disregard for legal requirements undermines my role as a co-parent. 2. Denial of Essential Information: I have repeatedly requested access to the au pair’s background check, references, and other critical documentation. It is unacceptable that I remain uninformed about the individual who will live with my child. The agency has cited vague privacy laws but offered no actionable solutions. 3. Unilateral Decisions: The au pair (Tim) was hired unilaterally by my co-parent without my knowledge or consent. Cultural Care Au Pair enabled this process, disregarding the legal stipulation for mutual agreement. 4. Lack of Communication and Support: When I sought guidance on accessing the au pair’s information, I received no clear instructions or meaningful assistance. This lack of communication has only added to an already stressful situation. 5. Unacceptable Delays: With the au pair set to begin on January 6th, the agency has yet to provide critical documentation or a resolution. This disregard for urgency leaves me unable to verify the au pair’s qualifications or suitability. Cultural Care Au Pair’s actions reflect a blatant lack of transparency, accountability, and respect for legal and co-parenting complexities. For any parent considering this agency, I strongly advise looking elsewhere. Trust is non-negotiable when it comes to your child’s care, and this agency has failed to deliver. *** Cultural Care attempted to have this review hidden and removed, claiming that I fabricated everything. However, I submitted numerous email chains, communications, and my stipulated judgment with the state of California as evidence. Trustpilot reviewed the documentation and determined that my review was valid, allowing it to be published. ***
Maggie
Dec 14,2024I would not recommend Cultural Care for host families or au pairs. It's very unorganized and the training they provide to au pairs is so minimal. They don't properly share expectations of what au pair life will be like childcare wise. The helpers (LCC) they have working with you are part time and really don't care that much and don't follow the Cultural Care procedures when unexpected things happen. We matched with an au pair 6 months ahead of when we'd need childcare to start for our infant son. We set up a whole floor in our house for her, were in constant communication etc. We paid $10,000 ahead of our au pair arriving. Our au pair also had to pay a lot to be able to come here. Our au pair gets here and seems bewildered that she can't stay in her routine that she had at home because she's watching an infant. Just no sense of what it's like to be a caretaker even though she was 'infant qualified' per the Cultural Care website. We liked her as a person and were going to try and see if she got in the swing of things. She lasts only one week before telling the LCC that she wants to move to a family with older kids, even though she knew for 6 months she'd be with a baby. Per Cultural Care's rules you're supposed to set up a meeting all together to try and work things out, but the LCC told her to go ahead and try to find a new family. So now as a new mom I am out of childcare after spending months setting up my house for this person to join our family and paying $10,000. You can 'rematch' with another au pair and see the reasons why they want to rematch. They are almost all delinquents. Or, you can wait 6+ weeks to get an au pair from out of the country. They only gave us a 40% refund on the $10,000 because we didn't want to find another au pair after our terrible experience. Our au pair didn't fully understand what would happen when she asked for a rematch. She only had two weeks to find a new family or be deported. She was deported and missed her trip to New York that she'd booked. Really poor experience for both of us.
Joan Leavens
Nov 23,2024We are a veteran host family with Cultural Care and we had an awful experience with our last au pair. The LCC assigned to us didn’t investigate things at all and we suddenly lost our childcare. We paid for the full year but because our au pair left after only 5 months, we’ll be getting a refund for only 30% of the original amount, meaning we lost thousands of dollars. If I could give less than 1 star I would.
David S
Nov 12,2024They are a mess. They wasted months of our time and kept trying to get us Au Pairs that were rejected by other families. It is like hot potato with this company, but instead of a potato, it is a bad apple. Run away from this service. The other one is vastly more professional (and same price).
Lyla Mccarty
Oct 24,2024More families should know about welcoming an au pair into their home. We love the program and all the people at cultural care au pair. We’re getting our second au pair in October and the entire family is super excited!! Thank you for everything you guys do!!!
Laura Sofia
Jan 25,2025No todo ha sido excelente, cuando hice rematch en mi segundo año, nunca me sentí apoyada por parte de la LCC que tenía o por Cultural Care, cuando les expuse que ya había conseguido una nueva host family y que ellos están dispuestos a resivirme antes de las dos semanas, CC nunca accedió a conseguir los tickets antes de las dos semanas porque debía cumplir con el contrato aún así no me sientiera del todo cómoda en la casa en la que estaba. Sin embargo he tenido una buena experiencia y he podido conocer varios lugar gracias al programa.