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Whether you're chasing a personal best, cruising to work or just riding as a way of life, Cycle Republic brings the know-how, experience and passion to cut through the traffic and provide you, the cyclist, with everything you need to keep going. Not all cyclists are alike, and we've used our decades of experience to pick a range that covers every angle. If you need something that will get you to work on the weekdays and onto the podium at the weekend, or you need something that can fold up for the tube, we have the tool for the job. We know that you're interested in cycling, not shopping. We're here to be your back-up when it all goes wrong, or when it's time to treat yourself. The rest of the time, it's up to you. Cycle Republic is run by cyclists and, just like you, we're competitive. That's why we won't let ourselves be beaten on spec or price by the competition. Our stores are filled with experts who are just as passionate about cycling as you are, and they’re equipped with the tools and the know-how to solve any problems you might run into on the road. Life's too short to ride bad bikes and, at Cycle Republic, we're dedicated to providing you with a ride that won't let you down.
Reviews 305
KM
Apr 26,2020Only giving one star as zero is not an option. Items do not turn up and the company do not answer and can not get hold of them. Am now down over £100 and seriously worried I will never see my money or product after waiting a month.
Ross scorgie
Apr 25,2020Ordered a bike with 0% finance. All went smoothly. Got the confirmation email 7 working days later with the despatch note attached. And bike arrived on the saturday after the 9th working day since order. Was told would be 10 working days from order to delivery so cant complain. All in all. Great Bike needed a little adjustment in the gears ect but this is to be expected. Also because it is sent fully built the box is humongous.
Mark
Apr 25,2020Dreadful company to deal with. Due to the current crisis I fully understand that everywhere is scaling down their operations, however if you can’t support your customers don’t take the orders! Spent 2 weeks trying to contact them email/phone/ Facebook/Twitter, all to no avail. Placed an order and took out the 0% finance, unfortunately there’s a drop down menu to change their default 9.9% APR to 0%. As I placed the order on my phone I didn’t see this until I checked the emailed confirmation. Called the finance Co they explained CR would have to change it their end. With zero customer support not a chance. Bike turned up today the wrong size, badly assembled with the rear brake cable not even fixed under the crank but left loose flapping about above it! I wouldn’t even give them one star but you have to in order to leave a review. Buyers beware.
Mrs L.Cawthorne
Apr 24,2020An absolutely disgusting company take your money then don’t want to know. Been on the phone numerous times, just an answer machine, and keep you holding with the prospect of actually being able to speak to someone. But nothing. But I’ve read the reviews and I wish I had read them first of all, would have saved Time and money.
James
Apr 24,20203 weeks after ordering a bike nothing has turned up. IF YOU DON'T HAVE THE STAFF TO FULFIL ORDERS DON'T TAKE THEM. No answers to any of my emails, one of the worst online shopping experiences I've had. Avoid like the plague.
Jade
Apr 24,2020Parcel came very quickly. Cheers guys
Steve
Apr 23,2020Disgustingly poor communication. Not answering emails or phone. Very poor .
Deborah Redford
Apr 22,2020Bought a £300 bike I’ve emailed them and tried to contact them by telephone for over 5 hours over the last few days I don’t think there is anybody even there to answer calls extremely frustrated no contact at all absolutely disgraceful company will never use again or recommend I am an NHS worker and wanted to use this bike to travel to and from work to avoid public transport absolutely disgusted with this company very poor and no correspondence whatsoever!!!
Neil Mcbride
Apr 22,2020Ordered a £400 bike a month ago. Helmet arrived two days later. No bike. Since then emails ignored or address leads nowhere. Not answering phone or calling back (an automated option). Now trying to get money back from PayPal disputes department. Angry and frustrated. DO NOT BUY FROM THIS COMPANY.
Cycleguy
Apr 22,2020Ordered a bike 15 days ago. No email, no contact on phone, won't respond spent over £700 really concerned about order now! Do not use this company
Stephen Clough
Apr 21,2020I ordered a Karcher washer and paid for it, 8 days later still nothing had arrived, I have e mailed them but no response, I was on the telephone for almost an hour then given the option to have a call back, I opted for this rather than wait even longer, yes you have guessed it NO CALL BACK, I have e mailed them again requesting a full refund, and this has not happened. This company should be on Rogue Traders they are appalling. If I had seen the reviews I would not have even looked at the company. These people should hang their heads in shame. I am a long standing member of a number of motoring organisations and clubs including the IAM, I will advise fellow members on the forums to avoid at all costs. Deal with them at your peril.
Kelly
Apr 21,2020Absolutely awful company! Avoid at all costs. I had two payments taken for one bike and no response from cycle republic! Save yourself the stress buy elsewhere!!!!
Brian Flatley
Apr 20,2020Took 2 weeks to receive 3 cycle chains - First order lost, replacement missing a chain. Had to chase 3PL and CR many times who seemed to think it was a minor issue - over two hours on the phone to inform them of their issues!
#me the dog and horse lover 24
Apr 19,2020Realised that the current situation means order may not be able to be fulfilled, but pretty poor to cancel the order without even telling me - only found out when finally chased after 4 weeks of waiting
Richard Mcilroy
Apr 19,2020I paid £3000 for a push bike fully states on the website built sent and delivered in 10 days I’ve messaged Iv rang and no replies at all Iv tried so many times I spent £3000 on a bike so I want to know where it is what’s going on and can’t even get hold of anyone to get answers Do not and I mean do not buy from here Go to a bike shop that’s local to you Complete waste of time these people
Lau C
Apr 16,2020I placed an order with Cycle Republic on 6 April and I was charged the £51 for the order, but I haven't received any order confirmation whatsoever. After I chased them a couple of days later I haven't received any response at all, so on 13 April I wrote them to cancel the order, still no reply and the order hasn't been delivered or refund me the money. I understand that services are stretched due to coivd19, but this is unacceptable that no communication is provided to consumers and orders are not honoured. This is not a (cycle) republic, it's tyranny.
Krisztian
Apr 15,2020I ordered an item online. Name was provided of course but was omitted from the delivery address therefore the parcel could not be delivered. I contacted them via email to resolve this issue since they were the sender. They didn't reply. Luckily their delivery partner is DPD which is reliable so I could fix it.
Matt
Apr 15,2020The bikes arrived 10 days late, which is understandable with what’s going on in the world today, but what’s not understandable is why the forks had been put on back to front! Ridiculous, considering the bike was meant to be built by a professional! Not a cheap bike either! Managed to fix it with no bike knowledge and the help of YouTube, but I’ll be taking it to a independent bike shop to give it a once over when I can, as if they messed up something like the forks, what else have they done... Would not recommend
DomInick Francis
Apr 09,2020The worst shop ever to buy a bike or just to get a warranty any thing to do with cycling , I’ve taken my bike to there store and the a manager cracks my frame when trying to record video evidence to send to frame company then to hear that they are not giving me a frame and now no had contacted me about my bike and now I’m left with no bike to even move around let alone cycle to work , this has been a nightmare, i cycled my bike in with some noise coming from the top tube (carbon ) and now I don’t have a bike that even moves and to top it all of they are charging me to fix my bike that they broke , WHAT SORT OF SERVICE IS HALFORDS???? , I also contacted Halfords also and no reply also , no wonder why they are closing stores because of stuff like this very bad customer service ! , I’ll be sorting this out via complaints courts if I don’t hear from them very soon !!
Icknield Street Drive, B98 0DE, Redditch, GB
https://www.cyclerepublic.com/
David Grimwood
Apr 27,2020Ordered new Voodoo MTB for home delivery within 10 working days. Delivery note and Parcelforce tracking number sent on day 6, bike delivered to me in Scotland on day 8. Handle bars aligned, pedal fitted and all good to go. Great service, Thanks guys. (Please note I am not employed or have any affiliation with Cycle Republic or Halfords).