To leave a review you need to be logged in
Whether you're chasing a personal best, cruising to work or just riding as a way of life, Cycle Republic brings the know-how, experience and passion to cut through the traffic and provide you, the cyclist, with everything you need to keep going. Not all cyclists are alike, and we've used our decades of experience to pick a range that covers every angle. If you need something that will get you to work on the weekdays and onto the podium at the weekend, or you need something that can fold up for the tube, we have the tool for the job. We know that you're interested in cycling, not shopping. We're here to be your back-up when it all goes wrong, or when it's time to treat yourself. The rest of the time, it's up to you. Cycle Republic is run by cyclists and, just like you, we're competitive. That's why we won't let ourselves be beaten on spec or price by the competition. Our stores are filled with experts who are just as passionate about cycling as you are, and they’re equipped with the tools and the know-how to solve any problems you might run into on the road. Life's too short to ride bad bikes and, at Cycle Republic, we're dedicated to providing you with a ride that won't let you down.
Reviews 305
Nathan M
Sep 29,2019Excellent service and fast delivery will use again for future orders
Jamie
Sep 21,2019I bought a electric bike from cycle republic in August last year and couldn't have been happier at the time with the sales person and my new bike. After about 8 months of having it the disc needed replacing so I brought the bike into the fenchurch store. They booked me a silver service for a week's time, I brought the bike in and was told no parts needed replacing. I was surprised as this was contrary to the advice given in the repair shop downstairs. I paid £60 and left thinking my bike was now usable. A few days later the same problem developed. I called the store and they booked me another appointment. On the day of the appointment I arrived only to be told no booking had been made, and the man in the repair shop told me he would order me another part. I waited a few days and didn't hear anything. I returned to the store only to be told it hasn't arrived and they will call me once it does. I never did receive a call back. I contacted head office and was met by a very robotic response ( if only I could post those emails here to show the level of incompetence ) After loads of back and forth emailing head office said they would get the repair shop to call me. That is not the response I wanted from head office as I could have rang the repair shop myself. The lack of customer care has been absolutely shocking, and I have now had to resort to contacting the ombudsman to help me. If i knew what I know now I would never have purchased a bike from here. They are great sales people but once you have a problem they don't want to help you and you are left stranded. Stay well clear of this company.
Mr JM
Sep 16,2019UNPROFESSIONAL. AVOID. Ordered bike online because it was a good price and they will build the bike. Heard nothing. Sent email to customer service. Next day I received an email saying they had cancelled order because there was no response to multiple voicemail messages - which was a lie, there was only one voicemail message left on the same day they sent an email saying the order has been cancelled. Now bike is out of stock. Shocking behaviour. Will not deal with again and would recommend you avoid this company.
Tony Millatd
Aug 31,2019I predict this company will be out of business soon. I bought a KTM Macina Joy Electric Bike and needed to secure a company who would service the bike when it was needed. [I was told that Cycle Republic was the official KTM agent] I intend to buy several bikes of the same make for the use by my employees [5 in all]; however when I visited the Norwich branch, they wouldn't even discuss the service of my original bike because I didn't but it from them. What fools they are! Would the car maintenance trade possibly exist with arrogant attitude? Be assured, I will never buy anything from this store again. I got a total different attitude from Pedal Revolution who now will maintain my electric bikes in future.
Barrie Duhig
Aug 27,2019Cycle republic Mortimer street London .5 STAR CUSTOMER SERVICE AND SUPPORT. I bought my bike there and went back for the 6 week checkup . Great staff helful polite knowledgeable nothing was too much trouble went above and beyound will be ack again . Thank you Shane and all the staff great job 100% service very pleased
customer
Aug 26,2019It's the third time I order the same bike now. I have done it twice in the Battersea shop and once on-line. In the first two instances I never received a call back and when I called them to check if my bike was ready they told me, for some reason, that my order had arrived but was then sold to someone else. As for the order online, I have not received any confirmation via email, fortunately I had taken a screenshot with the order number, have called their customer service, they promised to send me a confirmation (which never arrived) and told me to call the shop again to arrange delivery. Need to use these guys due to the Cycle2Work scheme, so far a terrible experience...
Oli
Aug 23,2019Be suspicious about companies which have a disproportionate amount of 5 and 1 star reviews. Totally incompetent delivery service, gave up waiting and requesting a full refund.
Lena Talib
Aug 18,2019Recently bought a 8.6 Boardman hybrid. I first went to the Bloomsbury branch, where I was looked after by Rob and Angus. Both were very knowledgeable and helpful. They didn’t have the bike I wanted on hand and I was in a dire rush. So they rang round and managed to find one at the Margret street store. Thanks for going the extra mile
Vlad
Aug 16,2019I do not quite understand how this page has so few stars overall - I have taken my bike into the Fenchurch St. Branch two days ago, going for a Gold Service. The guys talked me down to a Bronze and a chain replacement. Once I got the bike back, I feel like I got a brand new bike - everything from the work done to the cleaning of it has been done with absolute care and patience. Hats off Cycle Republic. Will be coming back and recommending to everyone I know.
Nav Sumal
Aug 13,2019Absolutely fantastic staff and shop - Cycle Republic Manchester. Went in requiring a new inner tube, they kindly lent me equipment to use, and even after my cack handed attempt resulted in a blown inner tube - Matt/Luke bike mechanics took it upon themselves (without me asking) to both replace and fit a new inner tube. Cycled all my life, been to many bike shops but without doubt the guys here were went above and beyond what was expected, and all with a smile. Can;'t rate them highly enough. Nav
Paul Marshall
Aug 09,2019Bought a £400 bike via website. The bike was badly built, in particular the gears. The bike has 27 gears, but the gears had been so badly aligned that only 16 of them were actually accessible on first trying. I expect to fine tune the gears, but this was far more than fine tuning. On first riding it I changed to the lowest gear not realising that the gears were very badly mis-aligned. As soon as I changed gear the gear mechanism took the chain way off the gear wheels, jamming the chain and throwing me off the bike down a grass embankment. When I looked at the gears in detail, the front gear mechanism was struggling to get the chain from the smallest gear wheel. Place the gear at 3 and it struggled to move the chain from 1 to 2. Place the gear in 2 and it moved it just beyond 1, but the chain picked up the first gear, whilst rubbing against the chain mechanism. Place it in 1 and the gear chain mechanism placed the chain into a position where it would always immediately jam. The rear gears were much the same. Chain jamming in both the highest and lowest gears. The fact that the gears did this can only mean that the bike was built without any care such that it was dangerous.
Mike
Aug 07,2019Recently purchased the GTECH eScent mountain bike. It arrived with a faulty battery. I have been told that no replacement or spare batteries are available. Very poor customer service.
Alexander
Aug 06,2019Bought an Orbea Gain D30from the Glasgow Bothwell St branch. Jared, the manager and the rest of his team were very knowledgeable, friendly and very helpful. They advised me to bring the bike after six weeks to check for any minor adjustments due to components bedding in. They also explained proper use of the gears to prevent cross chaining. All in all truly great customer service.
Andrew Middleton
Jul 31,2019Brilliant service received from Cycle Republic on Colmore Row in Birmingham. All of the staff are friendly, they all seem to know exactly what they are talking about and provided great service when I needed my gears tuned. Will definitely take my bike in whenever I have any need any work doing. Highly recommended them.
Johnny A
Jul 30,2019Utterly brilliant. They spent a lot of time and effort trying to figure out why I was having an issue on my wheel which had been caused by another bike shop seemingly fitting a new tire which had an issue. After a good few days of exploring different options, and a few popped tires along the way, they gave it back to me fixed with no charge. amazing customer service in this day and age.
Niall
Jul 25,2019I use the Fenchurch St branch and they have been excellent on all occasions, most recently sorting out a buckled wheel. Friendly, knowledgeable and helpful, I highly recommend them.
SIMON IRELAND-DAVIES
Jul 24,2019Terribad experience buying a helmet. Flagrant attempts to upsell to the most expensive one they had using fear based pressure techniques. Chose a helmet for £35 - when I got to the till it was £45 and I was told to take or leave it. Will never set foot in there again.
Paul Bennett
Jul 23,2019One star is an exaggeration but that is as low as I can go. I ordered some chain cleaner to be sent to store. Nine days later I still have no delivery notification as promised. I went into store and they say they have not received it. The email customer support team have not responded and the Twitter team insist it went to store and have now gone silent. In the meantime Cycle Republic have my money and I have no goods. All that remains is to ask my credit card company to get a refund. Avoid like the plague. It was my first and will be my last order.
Nelson guzman avellaneda
Jul 23,2019Made an order to collect in store. Had to wait well over a week to receive pick up order confirmation email. Went to store and had the bad news that the order finally got lost. Very messy delivery and customer service. Store (Bloomsbury) was a mess too so now understand why this things happen -very disappointed!
Icknield Street Drive, B98 0DE, Redditch, GB
https://www.cyclerepublic.com/
Davies
Oct 05,2019Terrific service. Excellent product knowledge. A really rare but super shopping experience.