Tax is complicated; the cycle to work scheme is not. You choose a bike, hire it for an agreed length of time, then snap it up for a fraction of its original value. It's like a year-round sale, with interest free credit available in over 2,000 retailers nationwide.
Very easy to deal with and gained a great new bike!
Really simple and fast. I needed a bike quickly, and I got it!
Easy to use. Straight forward. Very clear all the way through the process.
Easy & clear to use.
Everything was fantastic up until the day that I went to collect my bike. The assistant at Evans cycles could not process the form and had to call one of your people. Apparently, when completing the form I had ticked 'buy online'. However, I don't remember seeing this option. Unfortunately the person on the other end of the phone was not English and we both had trouble understanding what he was saying. Eventually, it became apparent that I had to access my works email, as this is where emails had been sent. I don't possess a work's laptop, but luckily my sister does, so I had to call her, get her to log in as myself and deal with your email. Success! This whole process took just over two hours!!! We then tried to process my husband's certificate and the same was wrong with his! Unfortunately, his manager had filled his form's in as he doesn't have access to a work's computer and we needed to confirm a message that had been sent to her work mobile! Neither of us had her number so we were unable to carry on with my husband's application. We were totally fed up and the poor shop assistant was supposed to have finished work early to go on holiday!
Amazing experience. Very professional, experienced staff who were very helpful with a sense of humour. Thank you
Very easy to use, can be suited with my budget easily, many choices of stores
Everything worked smoothly as was easy to follow. Bought a reduced bike from Yorkshire and had it posted to the house.
Well organised kept up to date all the time I would recommend
Cyclescheme: very quick and easy process, thank you!
What a fantastic scheme! No way I'd have found the money for such a sweet e-Bike without the scheme. Now have a superb way to explore beautiful West Cornwall, stay healthy, and, happy!
First of all this isn’t about the bike, the bikes great, it’s about two members of staff. When first deciding what bike I wanted the one I liked the look of was a ‘xl’ size, which the guy replied are you sure? Which I replied yes I am a ‘big lad’ meaning I’m not the skinniest of blokes and a smaller size wouldn’t suit me. I’ve then came in to collect my bike a week later, seen a man in the back sorting my bike out then the man that originally served me walked out, (not knowing I was there) and said to his co worker “ah is this for the acclaimed big lad” to which his colleague replied “a big lad needs a big boys bike”. When he came to the till I said something but it’s irrelevant. This is very unprofessional and rude! Huge lack of customer service and very disrespectful towards their customers.
I think this scheme is brilliant and both my son and myself have had a trouble free and easy time . Thanks.
The whole process only took a few days. Very simple and straightforward.
Simple website, easy to use, and the retailer was immediately notified at each step.
I didn't like that I had to wait a lot of time to get the certificate
The cyclescheme part of the process was smooth and quick. I bought my bike from Balfe's Bikes who allowed me to put a refundable deposit on it until the paperwork reached Cyclescheme from my employer (took about 5 weeks) ensuring that the bike I wanted was available at the price on the cyclescheme paperwork.
Almost seamless process. My own company were brilliant and only delay was the time taken over a weekend for the scheme to raise and issue invoice to my company after approval, and then another day of waiting after payment was made, awaiting the certificate.
Excellent and efficient
Glen Palmer
Jun 28,2024Read small print before you purchase a bike from this company not explain very well that you are hiring a bike and at the end of it, there will be a balloon payment, which will probably me and you will be out of pocket by the end on it.