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A dedicated bicycle transport service for cyclists offering same day collections, next day mainland UK deliveries, international shipping and dedicated cycle packaging if required.
Reviews 328
Conny
May 19,2020I would give it a zero if I could! Horrible company, the website is a joke, the phone number does not exist and I emailed them 4 times, no reply. I am reporting this scammers to the Trading Standards office as they should not be able to trade. What a waste of time and I paid 100 quid
Kyle Honeyman
May 14,2020Terrible experience. Entered a collection address twice onto their website for them to still get it wrong. No confirmation email received but they still took payment and no collection date was given. Zero email communication and phone number provided doesn't go through. Ended up using Paisley Freight instead.
Mr Lee Adams
Apr 21,2020Do not use under any circumstances. They took my money then ceased all communication. They didn’t pick my bike up and are now not responding to my requests for a refund. I can’t speak to them over the phone as their number isn’t live. I can only assume this is a scam!
Miremare
Apr 10,2020shocking , waited days for delivery of empty box. no comms, could not ring them. they really dont seem bothered once you have paid thats it
Josh
Feb 05,2020Terrible company Avoid at all costs. Eventually had my payment refunded by PayPal after they did not meet their next day collection advertisement. Very poor communication if any at all.
manpan1
Nov 06,2019If I could leave zero stars I would. Dodgy scam. Failed to collect and deliver several times. Promised a refund which never arrived. They have had my money for nearly 4 weeks and are not responding to any messages. Had to drive 300 mile trip ourselves to collect the bike. They send out confirmations with APC but APC had no record of my job and they told me to report them to Trading Standards because it was all a scam. New owner in August 2019 Adam Broadbent - looking at his history of dissolved companies and some of the reviews about those businesses, I wish I had checked his record before spending over £50 with them. AVOID It's a scam and you won't get your money back without a fight.
Japser Dog
Nov 04,2019Stay well away. They failed to collect 3 times and i had to re-arrange with another courier. They now ignore all my emails and a month later i have not received my money back. Luckily i paid with Paypal and I have now raised as a dispute. Disgusting.
dkhdeb
Oct 04,2019Have reported Cycle Sent @cyclesent to Trading Standards here in the UK. It is entirely unreasonable to accept payment for courier pick-up and then fail to meet your contractual obligations. I've had to pay a second time for another pick-up through Parcelforce so I didn't let down the nice man who bought our bike on Ebay.
Karrie
Oct 01,2019The guy who picked my bike was amazing. It was a light fit past a car on the driveway and he took it totally in his stride. I’m sure my heavy 23 kg old fashioned bike weighed the full 25 kg by time I added on the lock and helmet. I was sceptical and it certainly took longer ( and cost more) from Northern Ireland to lancs than the 24 hours within UK advertised but the box arrived and I got it packed and I could only praise the service. Would use cycle went again.
NiallMcP
Sep 07,2019Customer Service is completely non existent. I own a bicycle shop & was using this company for awhile but whenever there is a problem no one will answer the phone & it takes an age to get a reply to e mail . They use APC couriers for all U.K. deliveries and the several issues I had ended up being dealt with by APC direct who have been fab. I now send directly with APC for 1/3 of the charge of cyclesent . I was also owed a refund from a previous failed collection but was told the company changed management and wouldn’t be honoured .
Peter
Sep 03,2019THIS IS POSSIBLY THE WORST COMPANY YOU COULD CHOOSE TO SEND YOUR BIKE WITH !!!!!!!!!! THEY ADVERTISE AS NEXT DAY DELIVERY BUT HAVE NEVER DONE THAT YET ! I HAVE USED THEM ON MORE THAN ONE OCCASION AND EVERY TIME THEY ARE 4 DAYS LATE COLLECTING THE BIKE OR 4 DAYS LATE DELIVERING THE BIKE THEY NEVER CONTACT YOU TO TELL YOU WHAT IS HAPPENING OR APOLOGISE TO YOUR CUSTOMER,THEY JUST PROVIDE A RUBBISH SERVICE WITH NO COMEBACK ON THERE PART BE WARNED IF YOU USE THEM ! AS THERE ARE LOTS OF FAR SUPERIOR COMPANIES OUT THERE WHO ACTUALLY CARE ABOUT HOW THEY PROVIDE A SERVICE TO THERE CUSTOMERS
Cristina Mai
Aug 06,2019Amazing service!
John Cobb
Aug 01,2019I called them 2 times and they said no one was there and would get back to me and never did. I emailed them 3 times and again never answered my question. end up giving up with them
Steven Reakes
Jun 28,2019Needed to courier my bike home as no room for it on the sleeper train back from Crianlarich. I packed it in to a bike box and left it in Oban Cycles care, thanks guys, for the courier to pick up the next day. It was safely delivered to our home in Basingstoke 2 days later in the same condition I had packed it. Thanks for a great service
jeremy Bolam
May 07,2019Fantastic service to take a bike from Norfolk to Scotland quickly and cheaply
Riaan Saaiman
May 07,2019Excellent service - collected on time and delivered the following day. I would use them again for sure.
Clive Cussens
May 03,2019Don't use this company. They are dreadful. No customer service at all. They have lost my bike after waiting 3 days to have it collected. It has not been delivered the next day and they don't know where it is. If you don't know they don't collected or deliver anything. They just arrange for someone else to do it. This is not a special bike delivery service as advertised and you can not send anything without it being packed in a box despite the fact that the Web page states a price for an un boxed delivery. I wish I had never been stupid to believe what their web page says. What a nightmare
Marilena
Apr 20,2019Good service and timely service, priced fairly. I purchased the box which was left as instructed by me outside my house: from the video I understood they would send this wrapped in plastic to protect from weather but this was not the case. It rained a little before I was able to put the box inside and ruined it in a couple of places. Also, phone line is never answered which I don’t think is ideal.
Neil Morton
Apr 08,2019Used Cycle Sent twice recently and booking system was easy and pickups and deliveries were spot on. It would be helpful to have “text-ahead” notes from courier. Otherwise super service.
Michael
May 28,2020Waited in 2 days for the bike to be collected, no one collected. APC said they carded, no card. Explained via email to the company, no response. Phone lines unanswered. Awaiting refund.