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We supply great value home appliances and electricals to customers across the UK. Quality, value and trust are at the centre of everything we do, which is why Daewoo has become a globally recognised brand that our customers love!
Reviews 249
Tania
Nov 17,2023I have used Daewoo before and I do so again! Customer Services (Daewoo Electricals) - superb service. Always ready to help. I had a good communication with them over a product, and without any hesitation, they forwarded another replacement - I couldn't believe it. We are talking not questioning my integrity, just immediately 'on the case' and so yes, I would definitely recommend.
A I
Nov 17,2023Bought a Daewoo Freedom Pro vacuum cleaner which was ok to use but taking it apart to clean the filter was a bit cumbersome. But the worst was it no longer worked after only 2 years of light use. So I won't be buying this brand again. From all the vacuums I've had previously, all have lasted much longer.
Kay Clenaghan
Nov 14,2023Ordered a microwave kettle and toaster set of the daewoo website...said it was dispatched 5 days ago still waiting for it...2 emails sent with no reply no phone number exists to even ring...awful customer services either want my order or refund
jean-claude Guilbaud
Nov 11,2023achat caméra de surveillance extérieur daewoo EF505L. très déçu de cet achat, la caméra ne fonctionne que lorsqu'elle est à l'ombre, réponse du service technique: "c'est normal, elle ne fonctionne qu'à des température comprise entre -10 et 40 degrés" curieusement je n'ai trouvé aucun renseignement à ce sujet! j'ai une caméra sri et une yl lot qui fonctionnent elles jusqu'à 70 degrés. aucun geste du service, de plus ils ne savent même pas que leur caméra peuvent enregistrer en continu sur carte sd et ils me disent que ce n'a pas été testé et qu'il ne faut pas le faire car ça la fait chauffé... fuyiez cette marque.
A.jalali
Nov 09,2023I am compelled to share my recent experience with a Daewoo Electricals vacuum cleaner purchased from their sale representative ebayshop call vacuum directs, which was nothing short of disappointing. The product's quality was shockingly poor, resembling that of a toy rather than a reliable household appliance. After just a few uses, the vacuum ceased to function entirely, a frustrating and unexpected turn of events. Furthermore, my attempt to claim the warranty, a reasonable expectation for a product of this nature, was met with utter disappointment. Upon registering for a 3-year warranty, I was informed that claims were only valid within a mere 28 days. Moreover, the one-year warranty responsibility was redirected to the retailer, leaving me in a disheartening situation. This lack of accountability and support for their product's reliability is profoundly disconcerting. Reflecting on my previous positive experience with a Daewoo car and the exceptional customer service I once received, I am astounded at the sharp contrast between the two. The brand I trusted for quality in the past seems to have diverged into a realm of ineffectiveness and disregard for customer satisfaction. In light of this experience, I strongly caution potential buyers to reconsider purchasing from Daewoo Electronics. Invest a little more in a reputable brand and spare yourself the frustration and disappointment I encountered with this particular product and their customer service. Sincerly yours Ali
Jeanette Morrell
Nov 06,2023Daewoo SDA1561GE Blender. It’s a great little blender. I love that it has a glass jug and it strips down completely to clean. It’s nice and quiet too. It’s not heavy duty or commercial but it does what I need it to. Thanks Daewoo
Carly
Nov 04,2023Terrible service I am a nurse with1 year old twins and purchased a microwave in February via Amazon due to next day delivery. Last week I used as I normally do only for sparks and an electrical burning smell to come from it clearly putting my safety and twins at risk!!I politely informed customer service and was fobbed off. Long winded process getting help staff poor knowledge AVOID
Angela Woodhouse
Nov 01,2023Soup maker arrived, broke on first use. A week later and the issue still hasn't been resolved. Customer service slow and not responsive. I sent a picture it's not repairable so should have been refunded. Have been in an email back and forth for days and still waiting for a return label so I can send back and get a refund
kholachhotmail.com
Oct 12,2023i have a grey toster and working very well 👌
Ruary Muirhead
Oct 12,2023I had enjoyed great results using my Daewoo 17L Air Fryer SDA1032 for the last couple of years. However, several days ago, the heat function ceased which I guess, in simple terms, was equivalent to a bulb blowing! I phoned Customer Services and was told a technical colleague would be in touch by email which happened within minutes. I was asked to send a photo of my appliance as if about to use it and pertinent details of the problem. Very quickly I was asked to confirm my address and that a replacement lid would be sent. I received the replacement in perfect condition, within two days, and am again enjoying the great benefits of using such a superb product.
Lynn B
Oct 11,2023I ordered a kettle which was delivered free of charge. When it arrived there was a problem with it rattling when heating up as the kettle didn't sit properly on the base. I emailed, which was easy, and then next day received a response saying that a replacement would be sent and I could just dispose of the first one. Excellent service and value for money plus very easy to contact customer service - a breath of fresh air, thank you!
Terry Pearson
Sep 29,2023Customer service My contact was email and brief that was only because they delt with my enquiry so quickly . The spare part I needed was reconised ,confirmed ,then deliverd . In a friendly manner. And what's more they called me by my first name which nowadays is rare . I hope I will never have need to use you again but if I do I hope I get the same high level of service . Thanks Terry
customer
Sep 27,2023I was really impressed with the service I got from Sarah very quick and pleasant, most helpful the Daewoo Soup Maker is good 👍 cannot be without it. Thank you so much a happy customer.
Claire Murphy
Sep 09,2023Received a Daewoo electric kettle as a gift so cannot return. Within 2 days of light use the filter from the spout fell off and cannot be reattached even though i tried google for assistance. The lid keeps opening when the kettle boils which means that the kettle does not switch off and the kitchen fills with steam. Also even though it is not filled to its maximum the boiling water bubbles and splashes out of the spout. I would not recommend anyone buy one.
sedgebrook1
Aug 06,2023Ongoing saga over Microwave. Daewoo Electricals !!! “ state they do not manufacture the microwave Daewoo Electronics do. Daewoo is a Brand & different companies make products under this brand name “ This is despite the warranty, instructions and help guide all showing Daewoo contact details which relate back to Daewoo Electricals . Confused??? So it seems they allow companies to use their Brand without any control or ongoing involvement. Could you imagine BMW or Bosch allowing sub standard products to go out Branded under their name. Or is this just a maze to avoid honouring warranty. Look at the reviews and perhaps over 25% scores of 3 or below May give you a clue. As a company this rating should be of concern, but no they seem happy to continue adding to the poor scores. Domestic and particularly Caravan owners think hard before you purchase a Daewoo microwave or any product for that matter.
Anu cocksedge
Jul 28,2023I purchased my Daewoo kettle on Amazon, and after 6 months I had a broken lid, and I was worried that it would be difficult getting through to the company, but how wrong I was! I was really happy with the speed in response, the ongoing communication and resolution with a new lid! Daewoo have made me a very happy customer and I also have a great kettle!
Jon
Jul 18,2023Had a hoover that literally fell apart, buttons pinged off, the battery clip split and had to be held with duct tape. Even the clip that holds the pipe to the hoover and the clip on its 45 degree bend broke off. After sending photos they asked me to dispatch the hoover to them, they had it for a week before determining no manufacturing fault and that the broken parts were damage caused by myself. I found this response very poor because you can clearly tell that at least the buttons and the pipe are broken due to how flimsy the clips are.
Chuck Schroeder
Jul 13,2023My original post: Bought a Daewoo 5000 BTU A/C at my local Shoprite. WORST A/C I ever bought. Cools OK but bursts into a metallic HOWL every few minutes that lasts 4-5 seconds. Tried to contact the company via the Website given. Dead end. The site was apparently designed to get rid of all who have a problem. NOT cool! Daewoo's reply: Customer Services (Daewoo Electricals) I am sorry but we don’t manufacture this item this is another affiliate under the Daewoo Brand. Daewoo is a brand name and different companies manufacture different products under this brand name, we do not have any affiliation or contact details with any other companies that manufacture under the Daewoo brand. There should be the manufacturers details on the product that should point you in the right direction or alternatively please contact the retailer / store the item was purchased from for further information. We are sorry we have been unable to assist you further on this occasion. My reply: This is a thin story. A sub-standard product that bears your name and ID (in the correct logo type) isn’t yours? It’s made by a company in China that under your license you allow to tarnish your brand? Somebody at Daewoo who holds responsibility for “brand integrity” needs to take a fresh look at this part of your business. At the very least it’s bad optics. At worst, nobody who reads this will trust the Daewoo name. Our takeaway is a question: “Is this the ‘Daewoo’ that sells us junk?"
Michael Belfast
Jun 28,2023Copy of my thank you message I sent to Daewooo Electricals. The ordering and delivery were swift and efficient too. A pleasure to deal with this company and I wish them every success! “ My sincere thanks for sending the replacement so promptly and without any fuss or debate - much appreciated. I always say that, What separates an average firm from an excellent firm, is how they behave when things go “wrong”! You have behaved swiftly and professionally and are to be commended. I’ll be sure to pass on the word!”
Brightgate House, 1 Brightgate Way, Stretford, M32 0TB, Manchester, GB
https://daewooelectricals.com
Patricia Dixon
Nov 28,2023The customer service of this company is excellent. Emails are answered quickly and courteously. They went out of their way to resolve my problem, in an efficient and speedy way.