To leave a review you need to be logged in
Free Shipping to USA
and Provide 1-2 Warranty Extended
Reviews 177
customer
Dec 03,2024Love my tub.
Jess N
Nov 20,2024Ordered our vent hood online and the experience was very smooth & easy.
Lisa Morrissey
Nov 16,2024Directions for operation were not helpful. Temperature varies.
Hector
Nov 15,2024Great costumer service!
Rachel Hansen
Nov 03,2024Tub shipped and arrived very quickly. Delivery was an easy experience. This tub is for a new build, and while we have installed the tub, we don't have it operational quite yet. Tub is beautiful!
Rene Lupercio
Oct 15,2024Worst customer service no one answers the phone and when they get back to you and semi answer questions and say they will get back they never do. Email replies are horrible as well
Dianne Janak
Oct 08,2024Quick service
James Couture
Sep 04,2024I didn’t really get a clear answer on why the over didn’t hold the temperature it was set at. Other than to take it out of the wall and try to reset it. I paid to have it installed. I just got it. I shouldn’t have to reset it.
Customer
Aug 30,2024Tub design is artful. The elevated seat allows comfortable break between time in the water. Complete control of jet strength and texture, and of course, direction. The lighting creates a mood; the choice is yours.
DENNIS AMENDOLA
Aug 25,2024The order was confirmed quickly and I could track its shipping process from the order details. The only negative in the experience was the chat. I didnt get a response for almost 2 days for 1 of my questions
leia gaten
Aug 15,2024I purchased a 30"gas stove and the igniter for the stove has stopped working twice in one year. I expected more for a 2000$ item.
glen reese
Aug 09,2024Customer service is the best. I had a problem with my gas cooktop and they were quick to resolve the problem
Amy
Jul 29,2024Looks great without knobs. The placement of the heat elements make sense as I mainly use the right one that is closer to me. I like that it can accommodate my big skillet. However, it takes 2 to 3 seconds to turn it on, and a few more touches to set the right temperature. It does take longer to get it ready than my coiled one with turn knobs, but I can sacrifice those for the look. It is not hard to clean unless I spill my food.
Jeannie Black
Jul 25,2024There are several reasons why I’m returning my recent purchase of an Empava Stove. For starters due to very minimal structure of the framing with this stove it was delivered with several shipping strap dents in the front of the stove, the toe plate below the oven door does not have any support behind it and will dent in the future. The stove twisted and could not hold up to its own weight while we put the adjustable feet on it. Second the burner grates are too large for small pans, most of my pans tipped. Third I have LP gas the center burner orifice is permanent and can not be changed from natural gas to LP gas, making the center burner useless , a 5th burner was part of my decision to purchase this stove.Orifces matching Natural gas vs LP gas is essential for air and GAS pressure. Fourth the igniter clicks for a long time before lighting the burners allowing LP gas to sit low the flame up when the burner lights. I am returning my stove after less than 1 day .
Roberto Tinajero Resendiz
Jul 13,2024Good oven, recommended.
Mark S
Jun 11,2024After I purchased an Empava Range hood I realized after receiving it I had purchased the wrong one. In an attempt to try to reach Empava I tried to call and per their phone directory I left my number and waited for a callback that never came two days later I did the same still no callback, waited a few more days still no callback, so I called and stayed on the line was disconnected after several minutes waiting another try and the same result. Sent an Email explained my situation and the fact that their website lead me to believe I would be sent adapters for my application. A person named Hu replied to my email and simply said send it back. I replied back Can I send it COD no reply. Their website says they will deduct 20% of the sale for restock and shipping so I'm not going to pay for the shipping unless I have some sort of an idea how this will all come down. My last reply to Hu was on May 31 2024 asking him to provide a way to me to ship this back at their expense and still have had no reply. So thats were it still sits today 6/10/2024 I would rather do bussiness on the phone as apposed to hoping for a reply back, this could have been settled one way or another over the phone! Oh, I even tried to call sales to get the one I need in the interim and was hung up on! Would you trust this place?
scott kelly
Jun 02,2024Good, easy, on time
Shane
May 14,2024It's been a whole month and hasn't been shipped out yet
Scott Edwards
Apr 25,2024Their cooktop stopped working after 7 months. Then the real nightmare began. Empava seems to have one guy named Aaron who handles customer service calls in the US. I called and told him there was a loud pop and it no longer worked. He told me they would ship a new one the next day and would send me a tracking number. Great. A week later nothing. Called, got Aaron again. Told me the same thing. Few days go by I get an email saying a replacement has been shipped, but didn't get a tracking number. Ten days later the new cooktop arrives, only its a range hood, not a cooktop. Called customer service again. No answer this time. Left a couple of message over the next couple of days and no call back. Tried their online chat, no one responds there. Sent more emails. They ask me to open the box and take pictures to prove its not a cooktop. Did that. Then they ask me to seal the box back up and arrange with Fed Ex myself to come get the item they sent! The box is still sitting on my living room floor because Fed Ex never showed up. They finally send me a new cooktop a couple of days ago, but its a different model and size than the one I bought and leaves a slight gap in coverage at the back. I write customer service again telling them at the very least I need a trim kit to cover the gap. They write back and say they don't have a trim kit and "Could you please keep it?" This is exhausting. I give up. Never Empava again. Ever.
Don Julian Road 15253, 91745, City of Industry, US
https://www.empava.com
customer
Dec 03,2024The Side by side wine cooler beverage fridge has a problem. The wine cooler hasn't been working properly since I received it and have been working with Empava support to fix it. It also came with dinged door on the wine cooler side which I am trying to get replaced as well. I will add an update once the cooler works. On a different note, I also received 2 of 52 bottle wine coolers and they work fine. The only issue is when the door is switched to a left opening door the Empava sign ends up upside down and at the bottom compare to the right side opening which is on the top of the door.