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Reviews 177
WEBCLIENT
Apr 01,2024Easy ordering. Prompt shipment with oven arrival as expected in new condition with no shipping issues. Easy to install by my Handeyman and cooks very well.
Michael
Jan 13,2024Moved into a rental. Empava oven and stove. Total junk. Stove had a broken door seal. Unable to find a replacement anywhere other than “one” from eBay for 80 dollars. Contacted Empala multiple times with no avail. Send us twenty dollars through PayPal they said. I asked for a part number and would be happy to buy the part. Never happened. Questionable. Now the overly complicated stove won’t turn on. Total junk. At least have parts available and decent customer service. There are a lot of brands I would prefer not to purchase but they are looking great compared to empava. Junk,junk,junk!!!
Sam L
Dec 24,2023We purchased a brand new 24" electric wall oven Model #24WOC17. The instruction manual doesn't explain how to use the oven. The oven never heats up to the temperature I select. I begining to think it's defective and not user error. The fan is always blowing out the front. This is really frustrating. I can't find any info about how to use the oven on their website. Yes it was a good price and easy to install but it doesn't work properly.
lonnie vigil
Dec 09,2023Ordered a oven rack they said it was being shipped only to get a message one day later saying it was out of stock. Had to wait for refund on card for a week.
Tim Slager
Dec 03,2023I ordered a second oven rack, and it was reasonable and came quickly. I kinda think the oven should come with two racks..
John
Nov 27,2023• Follow up on my Aug 11, 2023 review • 30WO01_30in_Electric_Single_Wall_Oven. Original amazon price = $1,496 • Purchased April 3, 2022. Unopened until recently due to delay in kitchen remodel, long term illness, and job layoff (all good now). • This is still under warranty. I am hoping to be able to return it. If not, I’ll try to get something for it and purchase a better oven. - Well, I finally finished installation. All OK there. The response I received regarding my install questions was OK, but I mostly had to figure things out myself. Unfortunately, it is bad/downhill from there. I think, functionally, the oven may be good but here is our experience. This is brand new out of box and unused: 1. The finish on the stainless-steel edges on door sides and corners is bad. Short, not completely ‘down’ so there is a slightly raised edge. That edge is razor sharp. I sliced my hand open following the instructions for removing the door for installation. Maybe 1.5 in long cut needing stitches. I used butterfly bandage vs cost of urgent care. 2. The upper corners of the stainless steel ‘wrap’ on the door are same and can catch your skin or oven mitt. If we keep the oven, we’ll put a dab of clear silicone on the corners. 3. There is a spot on the door frame near bottom where the enamel is off. About half the size of a dime. 4. The broiler pan/rack is missing (included per the user book) 5. The oven emits an extremely loud electro (maybe mechanical?) humming/vibrating/buzz sound when pre-heat starts. Lasts for about a minute then dies off to 'normal'. o Almost ruined Thanksgiving. Was going to be 1st use but was afraid to use it. Luckily, I was able to grill the turkey outdoors. o I triple-checked wiring/connections including testing for any current/voltage leaks– all ok. 6. Note: At Home Depot there is a row of installed wall ovens. Maybe 4 of 6 have completely refined stainless steel edges on the door. Not loose, rounded so not sharp, and/or recessed a bit. It may be a biased perception, but they also seem to be thicker gauge stainless steel.
Barbara
Nov 10,2023Empava overhead vent system was installed this fall. It works well, clears the heat and steam from the stove while still allowing a good view from kitchen through living space to beautiful open space beyond the living room. Just what I wanted
Marylin Estenson
Nov 05,2023On time, price and looks good 😊
Alfredo Alfonzo
Nov 03,2023Products are good
Ron Thompson
Oct 21,2023Hood fan is functionally very good, however, unit had two small dimple dents in the front. Not serious enough to replace but not good enough to get 5 stars.
Pam F
Sep 30,2023It is actually too early for me to rate or give feedback on the oven. I purchased this because it fit in the space without modification. Also, because it was priced right and it is a nice looking oven for our kitchen. It is also a good size for baking, although a smaller oven than my previous oven. My biggest complaint is that I do not understand all the buttons and how to use them. There is a learning curve. I don't understand when to use convection bake as opposed to regular bake. Also, the temperature has never reached the level I set such as 375. It will show 370 or some other number; why? I have baked a few things like chicken parmigiana. It turned out tender, tasty and well baked but we heated it up in the microwave before serving. It wasn't hot enough to serve. However, cheesecake and other dishes were fine. Overall, I will give this a 4. I'm not totally happy or unhappy, and it may be a little too early for me to rate.
CD
Sep 27,2023Took me a few months of shopping to finally decide on an Empava range. I wanted simple controls, high btu, convection fan, commercial look and black enamel top. Empava checked all the boxes. Ordering process was simple. Range came within a week but alas somewhere in route to me, it was damaged. Knowing that I would not see the crushed side (btw, the sides of these ranges are reminiscent of art deco style, very beautiful) I decided to make it work and accepted a partial refund. If you order and have questions, be patient, you will have at least a 24 hour delay due to time difference. Seems as if all communication comes from over seas. Bottom line, pleased with the range so far.
Wanda
Sep 26,2023Great Value and Beautiful stove top
RMartin
Sep 14,2023Online ordering was easy, shipping was right on target and product arrived in great condition.
RAUL VALDEZ
Sep 06,2023Best price.
AMC
Sep 06,2023The oven is the worst appliance I have ever bought!! Set the temperature to 350 degrees won’t heat past 250 degrees. It is at least 50 degrees off. Need to sell a product that is useable. Selling this junk is nothing more than dishonest!! I highly recommend that nobody buys this oven! Can’t say that the whole brand is bad but I’m sure not going to waste my money on anything else that has the Imprava name on it.
Randall Chavez
Sep 05,2023Price and shipping. Very good to deal with
Ginny
Aug 26,2023I love that the products are USA made. I can’t speak on the pros or cons of the gas range and range hood I purchased because they have yet to be installed. Overall I am pretty happy with the experience I had with this company.
john boyle
Aug 25,2023poor conmunications,had to cancel my order because it was late. trying to get refund and they want a restock fee and the it was never opened
Don Julian Road 15253, 91745, City of Industry, US
https://www.empava.com
Sean Evans
Apr 11,2024I bought an Empava 36” induction cooktop. It worked decent but started malfunctioning 1 month out of warranty. My first call I was able to speak to a support rep who had me email proof of purchase and a video of the problem. Since then I received 2 very vague emails on parts that I need and it almost seems like a scam the way I was told to order the parts. I have called countless times with no answer and left several messages with no return call. I would not recommend due to this being the worst customer service I have dealt with. I have recently started a kitchen and bath remodeling business and guess what brand I will not be recommending. Update!! Since writing this review I was contacted by Empava customer service and they sent the parts I needed free of charge.