Escape Hot Tubs

4.5 (235 Reviews)

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At Escape Hot Tubs, we are redefining relaxation and outdoor living with a premium range of products designed to enhance your lifestyle. As proud retailers of the world-renowned Master Spas hot tubs and swim spas, we offer exceptional quality, cutting-edge innovation, and therapeutic features, including ergonomic seating, energy-efficient systems, and advanced water purification technology. These features ensure a perfect balance of relaxation and functionality, providing a wellness experience like no other.

Expanding beyond spas, we also supply an impressive selection of outdoor living solutions. Transform your garden or patio with Remanso luxury pergolas, creating stylish shaded areas, and enjoy culinary excellence with Sizzler outdoor kitchens, built for durability and performance. Whether it’s enhancing your garden for entertaining or creating a private sanctuary, our products cater to every need.

Our offerings also include HEKLA saunas for ultimate rejuvenation and Chill Tubs ice baths, ideal for advanced hydrotherapy and recovery. Every product we sell is backed by extensive warranties and superior craftsmanship, ensuring peace of mind and long-term satisfaction.

Escape Hot Tubs is committed to delivering not only premium products but also exceptional customer service. From indulgent spas to versatile outdoor living solutions, we help you create the perfect environment for relaxation, fitness, and enjoyment—all tailored to your unique vision.

Reviews 235

4.5

Out of 5.0

RICHARD KERLEY

Apr 13,2023

We thoroughly enjoy our hot tub. Form initial purchase everyone bar none was fully focussed on our total satisfaction with our hot tub. Just had our 12 month service and agin. Brilliant. Keep it up. What a great business to deal with and one that we would recommend.

Carl Skelton

Apr 13,2023

Good communication and punctual arrived on time and serviced well

Lisa

Apr 04,2023

Brilliant people nothing to much always do a good job

Customer

Mar 30,2023

This is the second time they have serviced my hottub now and both times they did a great job would recommend

Michael Ball

Mar 24,2023

Excellent friendly efficient service

AlvinB

Mar 23,2023

Heat pump fitted.Great Service from start to finish, shout out to the install guys arrived on time did a great job, I Would definatley recommend this company. Thank you all at Escape hot tubs

Chris Cooper

Mar 22,2023

Guys were amazing, Chris and Ryan kept us updated prior to the visit. They had a slightly later start but informed us well in advanced. Serviced the tub as per previous years, installed the insulation that looks so simple on paper but watching the effort required I would not recommend trying yourself. The difference on one night was massive. Temperature drop of only 3 degrees when the outside temperature was down at 5 or below. Normally it was be closer to a 10 degree drop. Then proceeded to install the ASHP. Explained how it all worked and interacted with our tub. The whole job was a long days work. But when the evening drew in they finished the job and left the garden cleaner than they started. It was a pleasure to watch them work and chat to them during the day.

Mr Thomas Fear

Mar 11,2023

Great communication from sue and the team arrived on time great service to the hot tub well done guys

Dale Morgan

Feb 01,2023

A couple of years ago I bought a tub from these guys and recently had a ASHP fitted by them…. From start to finish they were brilliant, very knowledgeable and extremely efficient. From the guys in the office to the installation team everyone worked above and beyond….. I have no issue in recommending this company to anyone, you will be in good hands.

paul smedley

Dec 28,2022

excellent service would use again

Gemma Vickers

Dec 20,2022

Faulty hot tub - 2nd time the plug has now melted where the fuse is. Escape hot tubs refusing to help and accept responsibility. Correct 13amp socket fitted on advice of Escape Hot tubs they are now claiming that's the issue, and changing their mind with what they are saying each email I receive. I have had 3 separate independent electricians come and tell me the same thing that its the plug and the tub is pulling too much power but yet they are trying to charge me for a call out and parts even though its under warranty and less than 6 months for them to lie to my face and say its the socket. I wanted it safety checking with all this in mind. I'm not one to leave a review but I have had no choice this time, tried to sort out but company refused. AVOID!

Julie Slack

Dec 07,2022

Had my hot tub installed last week and was very pleased with the professionalism of the work, escape hot tubs, and the politeness of their employees

Steph G

Nov 17,2022

Very happy with our hot tub and outstanding service from Escape Hot Tubs. Matt came to install and the process was very easy, even helping me set up the hose 🤣 There was a slight noise issue, and Matt returned quickly to deal with it. Credit also to Sue who got us all booked in and everything went smoothly. We absolutely love it and are so happy!

Ms Cook

Nov 14,2022

Helpful from start to installation. Worked around my timelines. No pressure. Explained everything in layman’s terms and made the whole experience easy. I’ll be in for supplies soon Thankyou

Ryan Innes

Oct 28,2022

Great service from start to finish. Very helpful showroom staff, dealing with all my questions, messages and emails in a very professional manner and in quick time. On the delivery Matt and Carl were excellent, very helpful and made the installation quick and simple. I would definitely use again or recommend to anyone. Excellent service.

Mark Corbridge

Oct 16,2022

Thankyou the excellent service throughout. From ordering to fitting it's been a pleasure to start my hot tub experience with Escape Hot Tubs. All fitted in the day. Thankyou Sue and all the guys there for their excellent work.

Mrs Thomson

Oct 15,2022

2nd year service done today . Excellent service and advice given

Calum hammond

Oct 08,2022

We are so pleased that we purchased our tub from Escape and would recommend them to anyone! From the minute we walked into the store we felt at ease. There was no pressure, we was able to take our time, able to sit in different tubs to see which suited us best - all whilst feeling we could ask endless questions answered by the lovely Sue that works there. Sue and Chris were so helpful and nothing was too much. The tub is outstanding and we are so happy with our purchase. Delivery was super quick, our property was respected and the gent who delivered and set up with Chris was brilliant. Even weeks after delivery we are able to message Escape with any questions/uncertainties which we have regarding chemicals and running the tub. Overall brilliant company and super happy customers. Thank you!

Alison abel

Sep 08,2022

Matt came to service our hot tub today. Thoroughly explained everything he was doing and the speed at which he did was fantastic. Thanks Matt for doing such a good job!