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At Escape Hot Tubs, we are redefining relaxation and outdoor living with a premium range of products designed to enhance your lifestyle. As proud retailers of the world-renowned Master Spas hot tubs and swim spas, we offer exceptional quality, cutting-edge innovation, and therapeutic features, including ergonomic seating, energy-efficient systems, and advanced water purification technology. These features ensure a perfect balance of relaxation and functionality, providing a wellness experience like no other.
Expanding beyond spas, we also supply an impressive selection of outdoor living solutions. Transform your garden or patio with Remanso luxury pergolas, creating stylish shaded areas, and enjoy culinary excellence with Sizzler outdoor kitchens, built for durability and performance. Whether it’s enhancing your garden for entertaining or creating a private sanctuary, our products cater to every need.
Our offerings also include HEKLA saunas for ultimate rejuvenation and Chill Tubs ice baths, ideal for advanced hydrotherapy and recovery. Every product we sell is backed by extensive warranties and superior craftsmanship, ensuring peace of mind and long-term satisfaction.
Escape Hot Tubs is committed to delivering not only premium products but also exceptional customer service. From indulgent spas to versatile outdoor living solutions, we help you create the perfect environment for relaxation, fitness, and enjoyment—all tailored to your unique vision.
Reviews 235
Glenda
Nov 09,2023Very polite friendly guy who carried out a winter shut down. Explained what he did and why. Great service from the company
Mark Parker
Nov 04,2023Excellent service and kept informed during installation process.
Marcus Williams
Oct 28,2023Excellent service and brilliant staff Chris helped me find thre perfect hot tub
Sara Powell
Oct 26,2023the lads was very professional very chatty have us good advice on how to look after our hot tub
Mrs Julie Waddingham
Oct 23,2023Fantastic service from purchase through to installation. Sue was very helpful and informative in the showroom and did her upmost to meet our time schedule. Jake & Ryan completed the installation. Special thanks to Jake who not only installed with care but gave me some much needed inspiration for the ‘pulpit’ development!
Mr David Johnson
Oct 18,2023Really great help in choosing our hot tub and excellent installation. Highly recommend them.
Jill Pitchford
Oct 12,2023Arrived on time, friendly staff, tidy and professional. Will definitely be using their service again.
Chris Kehoe
Oct 08,2023From starting to look right through to delivery the staff at escape hot tubs have been great with giving us all the right information with everyday use and maintenance would definitely recommend for initial purchase and there aftercare and warranty is also worth it
barry pointer
Oct 06,2023A fantastic experience from the initial call right up to seeing the installation lads off. The product was as described, very well priced & expertly installed by a very competent & professional team, the sales process was easy, Sue was very polite, helpful, and communication was great throughout. I would highly recommend this company.
Mr Preece
Oct 06,2023From start to finish good customer service
Steve Davies
Oct 04,2023From the moment we first contacted escape hot tubs they have been fantastic to us,from delivering our tub on time (at short notice too),over the phone advice when needed (usually for minor "first time tubber" problems) to arranging annual services.Very reasonable prices for tubs and accessories,great after sales(thankyou Sue),polite,efficient engineers.Ryan Tingle you have a very good company here ,so glad we came to you
Zo
Oct 03,2023Great service from buying to installation everything was spot on and explained everything I wouldn’t go anywhere else fantastic from start to finish
Nigel Woolley
Sep 30,2023Had our first service and the guy was so friendly. He thoroughly cleaned and serviced every part of the hot tub. Couldn’t believe how long it took but very happy with the results.
Steve Crick
Sep 28,2023Chris came today to service my hot tub. It was an annual 12 month service and Chris was great in advising me how to look after my hot tub, and some great tips, how to clean my filter. Chris is a five star engineer and is really learning his trade. Well done Chris.
Sharon Soar
Sep 28,2023We have had the hot tub for less than a year and it has broken twice by over heating. It had gone up to 42 degrees ( obviously not good with the cost of electricity) and didn't even cut off which is a concern as I was told that it should cut out at 40. First time the main control panel was replaced and they blamed it on a possible power surge and replaced it with an upgraded version. It lasted about 4 months and it happened again, this time they just said we were 'unlucky'. They replaced control panel again but then we were left with a Flo error message. Now waiting for the heater to be replaced! We've had no use of the tub now for over 2 weeks so will probably need emptying and refilling ( which is not cheap) the customer aftercare is basically if you pay us £299 we will service it so it then gets another years warranty on main parts. How can you not have extra warranty when it hasn't lasted longer than about 5 months each time. Cost a lot of money for something that just keeps breaking, ( and costing us more money ) we bought it as a treat for ourselves but wish we had not bothered.
Evan
Sep 18,2023Excellent service and Great Hottub
Mr Prior
Sep 18,2023Excellent service great communication Very reasonable on price great job done
Lizzie
Sep 17,2023Good items and speedy delivery
geoff rawson
Sep 15,2023This company fitted my heat pump and when hot tub was turned on the fitters said our hot tub pump was faulty they wanted to charge over £700 to fit a new one I rejected that got another company to come and fit one at a cost of £350 Then once fitted it was found that the heat pump was not fitted properly one valve which should have been turned on was in fact turned off this was the problem and not my hot tub pump also flexi pipe work was fitted and it should have been a solid pipe work They left rubbish inside my hot tub which they should have taken away I am now starting legal action against this company Use at you peril nothing but a waste of time and money
Unit 15 & 16 Spinella Road, S80 3GP, Worksop, GB
http://escapehottubs.co.uk/home
Rob Walters
Nov 17,2023Fantastic engineer who came to service my hot tub, need to buy more coffee now as he certainly got through the stuff 🤣🤣