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Reviews 689
Dennis Franz
Nov 09,2021This is the second time I use you guys all the test results have taken over 48 hours to return to me. On the day five quick release test which was on the Friday are received the results on the Monday evening.
Ian Spink
Nov 05,2021Ordered a 2 day holiday PCR before flying out and the kit was waiting upon my return sent the test off the next day and result received within 24 hours - very efficient and happy to recommend friends family and colleagues.
PAUL D FAGAN
Nov 05,2021No access to my invoice Nothing can I do to get a copy of my invoice Passwords and ermails are forgotten after 7 days Will not use these again Since my review Everything Genetic have supplied an invoice within 12 hours so now all good and they have said they will look into how this happened. The customer service department clearly works well and as such I have updated my rating
Ashley Nicholas
Nov 04,2021This company (actually three associated companies -- Everythinggenetics, Hughes & Fastchecks) is a lesson on how not to run a business. The guidance was not good and parts contradicted themselves. There were too many QR Codes (at last one not even necessary). The e-form allows you to submit when important information is left out (this is not the case with most e-forms!!) and you cannot go back and correct or add information. Even the Reg. No will not work again. The customer service for Everythinggenetic was singularly unhelpful and Fastcheck has no customer service at all. For the elderly, who are less tech savvy, I would say give this company a miss.
Jean Harris
Nov 04,2021We received our test kits very quickly and was very impressed with the service, Also the test results arrived very promptly..would recommend to anyone!
Onnig Tamizian
Nov 04,2021A* service- once again excellent efficient and prompt servic from Everything Genetic Lts with our day 2 PCR tests. Well done
Julie Kissane
Oct 31,2021Very efficient service. The test kit arrived promptly as did the results. The instructions were clear to follow. It was easy to place the order and I was impressed when offered a refund and replacement test kit as the rules changed shortly after we had received the kit and before our holiday.
Naomi Dardik
Oct 31,2021I didn't believe that I would get a callback soon, but Colleen called promptly and was very friendly and helpful. She understood my concerns immediately and stayed with me until everything was fixed. She also explained the next steps very well. Great customer service!
VKolarov
Oct 30,2021I recently got a PCR test which came out as Neutral and had to urgently re-do the test. A guy called Edward helped me a lot as he understood how urgent it was to get the new test kit delivered and he escalated things so I can receive my new kit the following day. Thank you very much to Edward who was incredibly supportive and helpful.
Consumer
Oct 29,2021Test arrived Day 3 cannot connect on the account on line ! new password request/reset link does not work
Anita Walker
Oct 29,2021If I could give 0 stars I would. The instructions and the QR code don’t match up. It asks you to take a video but doesn’t give you the option to add it. And then the cherry on top, the results come back as ‘result strip is missing’ despite the result strip picture clearly being taken and attached. If I hadn’t have found this website on the gov website I would 100% say it was a scam. £60 thrown in the bin.
K
Oct 29,2021Absolute rubbish. Received lateral flow test and followed instructions. Test was negative (yes, we do know what a negative test looks like as we’ve done dozens of lateral flow tests in the last 18 months) so we took a photo as requested and submitted it to Fasterchecks. About an hour later (not 15 minutes as they claim), we received an email to say that the test was positive and that we should buy a PCR test! Amateurs!
Claire
Oct 28,2021Fast efficient service. Received tests within 2 days and results within 48hrs after posting. Excellent customer service. Would definitely recommend
Steph
Oct 28,2021Brilliant service! We ordered two Day-2 PCR tests ahead of our holiday, ready for our return to the UK. The tests arrived within a couple of days and our reference number was emailed to us immediately after purchase (ready for us to use on our passenger locater forms). Taking the tests was simple to do, with very easy to follow instructions and clearly labelled items. The results of the tests were received by email within 48 hours of sending them off, which is much quicker than I had anticipated. I was recommended this company by my sister and I would certainly feel confident in recommending them to my friends and family, too.
Emma
Oct 27,2021Very quick and efficient service. I had a query which was answered promptly. Excellent value - would recommend based on my experience.
Perry
Oct 27,2021Received the tests just before we want away with clear instructions on how to do the PCR test . Did the test on day 2 and posted the following day, received the results in under 48 hours since they were posted . Excellent! 👍
Nana Trish
Oct 27,2021This is the second time I have used Everything Genetic for PCR tests when returning from abroad. I was able to specify the delivery date and the results came through quickly. Price is very reasonable too. I was worried about finding a genuine company -well, this is it!
Ross Walker
Oct 27,2021Efficient and simple process that was cheaper than other tests on the government website.
Chris
Oct 25,2021Day 2 COVID test ordered and paid a week before traveling to the UK. Order acknowledgement received but test never dispatched. No answer to my reminder messages. Stay away from this company.
George House, 6 Beam Heath Way,, CW5 6GD, Nantwich, GB
http://everythinggeneticltd.co.uk
SHARON CLIFFORD
Nov 09,2021Very easy and efficient website. Everything explained very clearly. I was worried that it would be complicated but was given step by step instructions. I was recommended to use Everything Genetic and would not hesitate to recommend also. Very pleased with the whole process. Able to download results.