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Reviews 139
Ann Davis
Oct 16,2023Danielle listened to our problem and was able to decider what we needed to fix the problem so quickly. She was friendly, intuitive and willing to work with me and my parents. So patient!!
Irene Poczynek
Sep 26,2023The turnaround was super fast. I had my full refund within 2hrs of the whole process being started!
Leland Mccloy
Sep 21,2023Awesome company who helped me after buying new tires and getting a hole in one because the crappy roads in my Town. Thanks for y'all's help
Christina Winter
Sep 11,2023I recently used my Extend warranty to get a free replacement of a BlendJet that broke within 6 months of purchase. I'm so happy I purchased, at a minimal cost, the warranty from Extend. Their online Claim Service is easy and quick. My claim was immediately accepted and I'm receiving my new BlendJet within 5 days from ordering it! I trust in this company to stand by their warranty with my future purchases.
Rogelio Peinado
Sep 08,2023It was quick and efficient process. Filing my claim took about 15 minutes. I was very pleased.
Jimmie Terry
Sep 02,2023Wow. It was a great warranty experience. No hassle. Extend pays for shipping both ways. Repair turnaround time was quick. Ring came back looking shiny as ever.
Najibullah Safi
Aug 29,2023Quick responses and actions.
Hany Abdo
Aug 15,2023Bought this warranty to cover a mattress I purchased. The warranty covers stains. When I called in to get a cleaning kit, they said it would arrive in 5-7 business days. It's been over 2 weeks, and no cleaning kit. In fact, I've been on the phone with them almost every day and each time it goes to a call center who notifies the agent. The agent has been notified each time I call in, but he gives no responses. Even when I send in emails, I get no response from the agent. AVOID buying this warranty. Very frustrating customer service with no solutions. EDIT: They claim to have a technician sent and I will wait and update this review when they send one out.
C. May
Aug 12,2023The process was simple and straightforward.
BrizzlSizzzl
Aug 05,2023Edited to update: after some back and forth emailing theyanaged to get a working card and I've been able to replace my item. Thank you to the company for helping actually rectify the problem. It may have taken some time but we got it. Extremely frustrated and thinking I got ripped off. I got the horizon from Fluidfreeride and had to make a claim for replacement. I was given a virtual card as compensation but the amount was incorrect and it didn't work. Then they sent me a Mastercard for the correct amount....however it also doesn't work. I keep getting the error that the transaction isn't allowed by the terminal, which means that its not configured correctly....again...) starting to get super suspicious. Not happy right now.
MGJ
Jul 19,2023This place is a total joke. Do not get scammed by them like I did. Purchased a new couch from Z Gallerie and was approached by Extend to purchase a warranty, which we agreed to a 2-year warranty purchase. Unfortunately after a few months one cushion sustained damage. After countless emails and photos they still decided to send some joke of a human with face tattoos to my house to “assess the damage.” He basically shrugged his shoulders and offered zero resolution. Instead of actually solving the problem (a replacement cushion CAN be ordered through Z Gallerie although it will take awhile). Their solution is offering an Amex gift card so it’s my problem to solve. This useless gift card was declined by Z Gallerie twice (even after explaining the whole situation over the phone) and was also declined by Amazon. I’ve emailed Extend to complain about the card getting declined but nobody has bothered responding. Must be busy ripping off new clients. What a waste of time and money.
Jason Weber
Jul 18,2023So happy I purchased the extended warranty. The claim process was very simple. Would recommend Extend to everyone.
Gene
Jul 18,2023A little difficult getting started with Tosot passing me off to extend. Was treated nicely but rather have a human to do business with. Did not like the online mastercard that was credited to me. I’m a senior citizen and without computer skills this would’ve never happened. Should be a company check issued.
John Gasser
Jul 03,2023Total scam it was "snuck in" on a recent golf order that was already protected by FedEx insurance. There is no live person to speak with at Extend only a bot. I received a message saying once it was purchased no refunds were given. BE CAREFUL this scan is not added to your online order.
Laura Morgan
Jun 30,2023My experience with Extend was amazing. I messaged them online that one of the Blendjet 2 I ordered stopped working. After answering a few of their questions and verifying I had a active warranty on it, they immediately issued me a voucher for a replacement. I ordered it the same day and within 3 days received it. Talk about fast efficient service. Thank you Extend for fast courteous service.
Eric Aida
Jun 29,2023Had made a claim on 6/21 it's now 6/29 a week later and these been no updates on when I. Will receive my part needed this is alot of time to go by without any idea of when item ordered will ship
Donna Lawson
Jun 27,2023The company honored the extended warranty that I bought at Christmas time. I contacted them and a lady walked me through the whole process and made it easy on me.
Dawna
Jun 15,2023Highly recommended. My claim was processed on the spot and I received a gift card for the new purchase. Definitely worth the extra warranty.
Brennen Hunter
Jun 14,2023Horrible customer service and when you file claims they do not thoroughly investigate your damage…. I’m being told by actual Auto Shops my tires could burst at any moment whilst Extend doesn’t think the damage is severe enough to replace them… I paid $459 for this coverage and I am not receiving anything, this is terrible service. Fitment Industries needs to drop this company they are an absolute joke of “coverage”
John David
Oct 23,2023Quick resolution