Fabletics UK
To leave a review you need to be logged in
Reviews 818
Ryan Green
Nov 10,2024A very sly and misleading company. They have signed me up to a subscription I did not want or ask for. They have used my bank details outside of what I wanted, not a trust worthy company. I have contacted customer service via email and will be contacting by phone tomorrow. Also reporting them to my ban for misusing my bank information. Stay away.
Callum Edwards
Nov 10,2024Secretly put on a subscription - I've be billed over £400 on 2 shorts
Malintsa
Nov 09,2024Site user friendly
Emily Hunt
Nov 09,2024Great gym wear a repeat customer for sure
reiner
Nov 08,2024They literally try hard to not give you your money back. Worst brand ever, please if you are reading this DO NOT GET INTO IT AT ALL. It's worse than a pyramid scheme. Once you purchase something they start your subscription and if you miss a day, 54 GBP is gone. You may feel like, "Oh I'll not miss that, I will set an alarm for each month" everyone thinks that, that is where they make the money from. Once you forget it, customer service will try as hard as they can to not give you your money back even if you contact them a day later.
Lola
Nov 08,2024Am a returning customer, never disappointed with the product, and with them on sales that's even make it better.
Tom Leonard
Nov 08,2024Scam artists! Purchased some items and joined what I believed to be a free membership! They have since taken 3 lots of £54.99 from my account for a membership that looks to have very no benefit to members of it! AVOID AT ALL COSTS YOUR BANK WONT CANCEL THE PAYMENTS
Robyn Pulford
Nov 08,2024Not 100% sure this isn't a scam ngl
Adam
Nov 08,2024Outstanding products and service
Jo
Nov 07,2024Impossible to cancel. Your range & stock does not carry the length I need, the Tall fit in any of your designs is either incredibly limited (maybe one or three max), or the tops are a cropped fit (again the sizing & fit is an issue), they are not the design I prefer. I have purchased a number of items from Fabletics but I have all that I need & there are rarely any pieces I would choose to purchase now. The pieces I do want have sold out. I have previously tried to cancel my account & spent a considerable period trying to do so to no avail. So I stuck with attempting to Skip payment coming out of my account every month.
Harry Barton
Nov 07,2024I want to preface my experience... I bought a pair of shorts for £24 a month ago, they arrived and I must say, the quality is EXCELLENT! Really impressed and off that interaction, I would buy again. HOWEVER This morning I woke up to £54.99 being taken out and upon further investigation, I found out I was signed up to a VIP Membership Subscription, simply off buying the 2 pairs of initial shorts. I found this process predatory, especially considering the checkout process had a countdown timer to checkout to encourage a 'faster' checkout (allowing them to hide behind the fact you are 'made aware of t's & c's before checkout'). Anyway, why then a 5* Review? I managed to contact customer service, and whilst difficult to find through the site, and a series of automated call handlers, I spoke to Joemarie who was a great help. I was issued an immediate refund for the £54.99 as well as my subscription cancelled, and whilst I have found the whole process inconvenient, I don't want this to detract from the fact that the products themselves are brilliant. I think Fabletics could really benefit from removing this VIP Subscription Model and rely on the quality of their products for repeat custom, I know I certainly would. Customer Service was also helpful despite being hidden, and after a refund, I am a happy customer. The entirety of the bad reviews for the company come from the same issue I faced today... please change it.
Leyla
Nov 07,2024Giving three stars as myself and my partner liked the products the quality is great, however we weren’t aware of signing up to a membership so we both got caught by surprise when we got charged £54.99 each. We both contacted customer service and spoke to Jess who was very pleasant and helpful, she issued a refund for both and cancelled our membership. So overall not a great experience but could’ve been worse reading everyone else’s review. I strongly believe if you want an issue resolved you should be kind and polite to customer service they’re not to blame!
Consumer
Nov 07,2024It’s scam. Be careful to read VIP membership as it took £54.99 every month for the past 7 months which I got to know just now. Don’t buy anything from this website.
Louise Minford
Nov 07,2024This company is a complete scam. They are signing customers up for monthly subscriptions of £60 without customers being aware they are being signed up. Just spoke to my bank who said they are very aware of this company and its reputation for scamming customers. Do not order anything from them. I would give them a zero star rating if I could. Will be demanding a full refund off them
Hamdi
Nov 07,2024SLY TERMS SLY RULES SLY COMPSNY DONT PURCHASE
A S
Nov 07,2024it is a scam paying a monthly membership after ordering one thing
Customer
Nov 07,2024Fabletics is a corporate, money making sham. Their materials and products are not worth the discounted price, let alone the “RRP”. Do not let them lure you into a monthly subscription. It is not explained that you are pre-approving a £54.99 / month subscription when you make your first purchase. Go back to trustworthy brands!
Customer
Nov 07,2024I ordered set of leggings and bra. Unfortunately after second time I had it on leggings ripped along my thights during the workout. I don't recommend them. They look nice but not good enough for gym.
Jenna Lusty
Nov 07,2024Be careful when signing up to the VIP membership, I’d misinterpreted the information. You can cancel after each order. I’m now stuck with credit for a product I can’t afford or want. It’s a little sneaky how it’s done, however I’ll be reading things fully, it happens to many just looking on google. I don’t know how I missed it. The customer service staff were excellent and friendly when I rang up to query it though. Products okay but definitely not worth the full prices on the website. One pair of pants bobbling on first wash. Again, refunded with no issues by customer service for that faulty item.
Sarah Robinson
Nov 10,2024Signed up to the VIP thing when I bought some leggings in store and really wasn't impressed with any of the stuff on line. Ended up with 2 credits where I'd forgotten to cancel, so have now spent them on stuff I wasn't really keen on just to get rid of them, and then cancelling the membership. I liked the idea of being able to change the model to see how it might look on you, but they're all tall, so it's still hard to tell. Plus they all seem to be pear shaped, and as an apple that doesn't help me. To be honest the small models look good, and the bigger models looked bigger than me (and I asked others if that's how I looked) even when wearing the correct size, and to be honest that put me off as the photos are not flattering!