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Reviews 710
Helena Hastings
Mar 13,2024Had a really great experience with flower station, great service and really beautiful flowers!
AL
Mar 13,2024Margarita was really good and kind in helping me choose something for my wife
M MP
Mar 11,2024A lovely experience I bought flowers for Mother's Day—they arrived beautifully presented. I had requested a mid-morning visit, and even though they'd advised that they couldn't promise time slots, especially on one of their biggest days of the year, they delivered as per my request - THANK YOU!
Ant
Mar 10,2024I have had numerous problems with the company and it has ruined many special days, the most recent being women's day. Don't let this be you!!! Flowers arrive at at 9pm so you miss most of the special day and the quality looks nothing like the pictures and it was missing shrubbery and more like supermarket quality. Not only this I emailed the company not to mess things up before hand, after having bad experience with them. My previous bad experience was ordering 50 red roses for a birthday and was told on the day they didn't have any in stock despite ordering with a months notice. That day they said they would send me 50 pink roses instead as a replacement but ended up sending me the wrong flowers. They ruined the birthday and said they would collect them and send a replacement the next day. They sent the pink roses but this time sent poor quality, cheap supermarket standard roses. After a series of mistakes, they finally sent the correct roses but by this time, the birthday was ruined.
Kerry Thake
Mar 10,2024I bought a deluxe bouquet £96 for my mum when she recieved there was only one colour nothing like the picture and was not large in size for a deluxe £96 and reached out to be offered a £15 credit which is unexceptable And told not always going to be the same as the picture but that’s what you look at on the site to choose the flowers makes no sense please refund my money
John Smith
Mar 10,2024I ordered some flowers for a family members birthday. On the day of the delivery I received confirmation of delivery and I thought that was that. Several days later I received a strange email asking me for delivery confirmation?! I investigated and discovered that the delivery had not, in fact taken place. The whole thing was a waste of time and ruined the occasion.
Alexandra Lazar
Mar 10,2024It was easy to order, quick delivery, beautiful and fresh flowers. Thank you!
Helen
Mar 10,2024Thank you so much to Erica, she put together to fantastic bouquet of flowers. My mother will love for sure!
Lucy
Mar 09,2024Ordered some flowers for my mother’s birthday and they were damaged in transit. Let flower station know and they resent the flowers. The flowers are absolutely beautiful and my mother is over the moon with them. Very fresh and delivered when promised. Thank you
Daina
Mar 09,2024very disappointed, nothing like what was ordered from the photo.
Max
Mar 09,2024Absolutely disappointing! Will never use it again and do not recommend to anybody. Tried them two times, including today, 8th of March. Half a year ago the flowers were delivered around 6pm. Today it's almost 8 pm, no delivery yet! And no chance to get in touch with them. Would you think it's ok to get flowers to your loved ones late in the evening while their occasion, be it birthday or women's day starts in the morning? Never again!
Isabella Welch
Mar 07,2024-Beautiful flowers. -The service was good both speedy and efficient. -Top company.
Ms. anna natalina marrone
Mar 06,2024Margarita was amazing , satisfied all my requests, and she do an excellent work. Thank you so much margarita see you soon
YT
Mar 05,2024Great staff quick service and good prices
Angela Gibson
Mar 05,2024Living in Edinburgh and sending flowers to my daughter in Kensington I opted a local service rather than using Next or M&S who I would normally use. Local is best and a received a great service.
J smith
Mar 03,2024Flowers only lasted 4 days then started to wilt! Complained via email but they require photographic evidence within 2-3 days who does that. After responding to their initial email dismissing my complaint, I had no further response. By contrast a friend had a similar problem with a leading rival (rhymes with Intarora) and they were given an apology with an instant discount. This company hides behind "their" T&Cs. Beware or Avoid
David Cole
Feb 29,2024[PLEASE SEE UPDATE BELOW] 28 February. Desperately disappointed with my first experiencing using Flower Station. A good friend of mine’s father passed away and I had booked with Flower Station to send her flowers Firstly, the delivery charge for same day delivery (booked on Monday morning) was £9. High but acceptable for the same day. I shortly received a call after paying for the order saying it could take be done the same day and would have to be Tuesday. According to DHL, the delivery has still not been made - two business days later. Apparently they are due to be delivered tomorrow but that will have been three days in transit and with a £9 delivery charge, that simply isn’t acceptable. Have requested a refund of the delivery fee and for fresh flowers to be sent to my friend - will await their response. UPDATE 29 Feb Upon speaking with Flower Station (Alex - who was excellent) regarding the issue outlined above, they immediately acknowledged that the flowers would likely be dead and not suitable for delivery. They offered to phone the delivery company to find out what had happened, phoned me back immediately afterwards and offered to phone the recipient to find out when would be a convenient time for new flowers to be delivered. Alex then phoned me back straight afterwards and booked in new flowers for the revised date. While very frustrating, I have to commend Flower Station for the way they dealt with it this morning - very efficient and was resolved within 15 minutes. Highly commendable customer service so revising the review up to four stars.
H Mohammad
Feb 28,2024As a Valentine’s day gift, the chocolate is nice when it’s attached to a flower. When you mess up an order and forget to deliver the chocolate with the flower and deliver it late in the evening, so you need to do something as the compensation to keep your customer happy. This is the most basic rule of a business.
Ben Finn
Feb 28,2024I ordered 24 roses for my wife for Valentine's Day, costing £166 - very expensive, but I wanted top quality ones. They arrived in a sorry state - turning brown and dying. So of course I complained, emailed photos, and requested a full refund. To this I got a series of boilerplate replies (beginning 'Dear Customer') in which they admitted the flowers weren't acceptable - but refused a refund, twice! Saying their policy is only to send replacement flowers - even though they would arrive far too late for Valentine's Day. Only after I sent them a summary of consumer law from Which? magazine, pointing out they're *legally obliged* to offer a full refund, and then initiated a dispute via PayPal and my credit card company, did they finally relent and refund me. Even then they made the refund out to be a special generous exception to their (illegal) Terms & Conditions, not mere compliance with the law. All this required an exchange of 8 emails with them over four days. For comparison, a few years ago I ordered flowers from a different online florist, which never arrived. It turned out they had been delivered to the wrong address. As soon as the florist realized the mistake, they issued a full refund, without my even asking for one. Contrast Flower Station: expensive, bad flowers, and really bad customer service & attitude. You'd expect better from a company charging this much. I certainly won't use them again, and don't suggest you do either.
Cagla Sancar
Mar 19,2024I ordered a bouquet of flowers for my mum on mother’s day and flower station went the extra mile to make sure it was perfect. would highly recommend to anyone looking for a beautiful floral arrangement 👍🏻