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Reviews 105
Kratika Swami
Jan 25,2025They have made it almost impossible to contact their customer service. They dont ship orders or change status 3 months after the order was created. On contacting them via email, you don’t receive a reply for days. At this point I am not sure if I will ever receive my order.
Austin Hughes
Jan 07,2025Ordered a bed frame on November 6th, 2024. It's now January 6th 2025 and I still don't have the bed. I'm now being told I won't hear any update on shipping until January 31st. That's so insanely unreasonable. They tried to give me a $294 store credit, but what can I even spend that on?! I just want my bed.
SJRG Schroeder-Verges
Dec 21,2024It's been twelve weeks since I placed an order with Floyd Home. Just received an email that it will take another 9-10 weeks that I can expect my sectional sofa. Nothing like the promised 6-9 weeks. BAD, BAD, BAD.
Ned Donovan
Dec 21,2024ordered a bed from Floyd in August, promised in 6–7 weeks. After multiple missed delivery dates and no option to cancel or refund despite the delays, I requested cancellation before they shipped. Instead of honoring that, Floyd sent the order anyway—well past the promised timeframe—and tried to charge restocking and shipping fees when I refused delivery. They ignored my appeals to follow FTC guidelines (which require a refund if delivery is delayed without consent) and their own pre-suit resolution terms. They take days to respond and their legal teams never respond.
Sim
Dec 20,2024DONT WASTE YOUR MONEY. Like many other reviews state, your order will be delayed and customer service won’t update you. I finally got my order and the quality is atrocious. The sink down sectional is underfilled, the stitch work is shoddy and literally all over the place, and there are tons of loose threads. This sofa literally gave me back pain and returns are essentially impossible. Avoid at all costs.
beriwan katarci
Dec 18,2024If I could, I would leave 0 stars!! BAD, BAD, BAD customer service. You wont't hear back from them for weeks and don't you even get excited to receive your order because it ain't going to happen!
Consumer
Dec 15,2024Horrible experience ! Ordered a dresser ( had to get a refund) and a 1-seater ( still waiting for shipping information ). These people will charge you and NOT send your product on time. They have various customer service reps via e-mail and some on the phone (outsourced to another country). Although, nice enough, customer service is useless and take their time in responding to you. Avoid this company as there are other ones out there with good quality service. Oh, they will charge a 30% fee if you request a refund even though the product has not been shipped (“restocking fee”). I suggest involving your bank to fight the charges and save ALL of your correspondence with them.
Jordan Butcher
Dec 13,2024Awful communication, totally horse sh*t shipping estimates, and unfair refund policies. Buyers beware, I'd rather have a couch that looks less cool from a company worth supporting.
David Sanfield
Oct 29,2024I never write reviews, but my experience with Floyd has been so abysmal that I am feeling compelled to warn others. I recently moved from LA to the Detroit area and as a lover of good design, was excited to buy a sectional from a Detroit based company. What a gigantic cluterf$#&. I mean, I've purchased from Burrow, DWR, West Elm, Blue Dot, etc...and have never and I mean NEVER experienced the ineptitude, deception and out and out dishonesty of Floyd. Let's begin with the fact that I ordered our 3 piece sectional on July 24th and paid in full. Today is October 28th and we have not received our sofa. To be fair, I tried to make a change to our order in mid-August, but was told by customer service that the order was already manufactured, would be getting ready to ship soon and therefore no alterations would be allowed. This went back and forth for several weeks (all via email - you cannot actually reach or speak with a real human being in real time with Floyd) and probably slowed the process down. I gave up trying to make a change to my order and acknowledged that they won, now just sent me the sofa. On September 20th I received an email that our product was getting ready to ship. Nothing came and no one to reach out to. On October 25th, out of the blue I receive and email that my items are out for delivery...that day! Nothing arrived. Finally today, October 28th I figured out who the shipping company was (Deliverright) and contacted them directly. It took about 30 minutes on the phone to determine that the item is at their hub in North Carolina. I was able to schedule with them directly for a delivery date of, wait for it...November 21st! Four full months after I ordered and paid. The delivery was supposed to be 5 - 6 weeks. Now let's see if it actually comes in November.
Marissa Tucci
Oct 25,2024Furniture has not shipped yet at 1.5 months past the 5 week window for delivery. I received a notification that it shipped last week only to be contacted today that it had not actually shipped.
Markus
Oct 09,2024I had high hopes when I purchased a sectional couch from Floyd, but it’s been nothing short of a frustrating, disappointing experience. Our couch, which is less than 9 months old and has been gently used and well cared for, developed a seam rip at the back seat cushion, which appears to be the result of faulty manufacturing. Naturally, I assumed it would be covered under warranty—after all, that’s what warranties are for. Right? Wrong. Floyd's customer service took a staggering 4 weeks to respond to my initial inquiry, only to dismiss my issue and claim it wasn’t covered. When I reached back out for clarification (because how does a rip from poor craftsmanship NOT fall under warranty?), silence. It’s now been almost 2 months since my follow-up email, and Floyd has effectively ghosted me. What kind of company sells products with a reputation for modern design and durability, then abandons its customers when the product fails due to their own manufacturing defects? Floyd, apparently. If you’re considering buying from Floyd, think again. For the premium price, you’re better off buying from a company that actually stands behind its products—because when things go wrong with Floyd, you’ll be left with nothing but frustration, poor craftsmanship, and a broken couch.
Alyssa Hollawell
Aug 29,2024Absolutely run. Worst company I’ve ever encountered in my life. Never received a confirmation email after placing the order. Paid for the chair. No update on shipping and past the window. Two weeks and still don’t have as little as a response from the company. I don’t know who is running this company but I pray they go out of business because this is fraud. How can you be so incredibly incompetent?
Jo
Aug 21,2024My experience with Floyd Home has been extremely frustrating. My original estimated delivery date has long passed, and my order has been delayed four times without any clear communication from your team. Despite these delays, I still have no idea when my items will arrive. This has been the most disappointing shopping experience I've ever had.
Jade Paulson
Aug 06,2024Horrid experience trying to get in touch with customer service. Needed to ask a question of time frame of arrival and if I could change the address. Tried emailing them, and tried the chat on the website. Everything was an automated reply. Saying the exact same thing. Haven't even received the product and fed up with everything. God forbid you wanted to return this. Feels like some guy running this company out of his garage part time.
Isaac Guttman
Aug 02,2024I ordered a desk from Floyd the first week of March 2024, and the delivery window was estimated to be 4-5 weeks. Over the course of the last 5 months, Floyd delayed the delivery window again and again. After getting assurances from their customer service team that the desk would ship by the end of July, my order was abruptly canceled by Floyd on August 1st with no explanation. I've spent a lot of time trying to get a response from Floyd's customer service team over the past few months and I can confidently say this has been the worst customer experience I've ever had with an online shop. Do not make the same mistake I did.
Alex Shushunov
Jul 26,2024Placed on order on 1 July for an item that was listed as in stock. As of 25 July, I still have not received any updates or status on shipping even though they promised tracking information on 7/22. Customer service is virtually non-existent, and when a live person actually responds, they just give you the run around.
Jordan Cobe
Jul 19,2024I ordered a bed 5 weeks ago and have not received anything from Floyd. I contacted them as soon as the far end of the delivery window was lapsed. They assured me I would have shipping confirmation by July 17. Again, the ship date has passed with ZERO communication from the company. I reached out again asking for refund options and they responded with a generic “We will check with the warehouse to see when it will ship.” This company is a fraud.
sean newman
May 22,2024I strongly recommend against buying from Floyd. I own a dresser and a bedframe. While the product itself is beautiful, 1) their products are heavily delayed. I had a 3-5 week delivery window for my dresser and it was delivered 13 weeks after the order. 2) My order was delivered heavily damaged. They did not offer a replacement and only were willing to give me a refund. So I spent all this time waiting for a damaged product only to have my money sent back that could've been used for another place all this time. They probably have the worst customer experience of any furniture company I've ever encountered. It's not worth the stress
Aldona
Apr 13,2024Don’t buy at this company! We have been waiting for our bed frame for ten weeks. Since they hit the deadline, I asked how it was going, and they told me they were delayed because they were switching delivery companies. After ten days, I asked again, and they told me the delay was caused by some wear-house problems. At this point, I know something is off. Now, it’s day ten since I canceled my order, and I’m waiting for them to return my money. They keep telling me they are “handling my request,” but no money is in my account, so I worry because it shouldn't take so long to send the money back. So my advice is don't buy from Floyd Home and save yourself a lot of stress.
Laurice Goodwin
Apr 02,2025Like many other reviews I’ve read, Floyd has taken yet another customer. I didn’t have a bad delivery experience it actually came much sooner than I was told. Like many, I’m looking for the furniture that’s different and that you can’t find in your local furniture store. I’m afraid I’m going to have to appreciate the local furniture store and learn to like the fact that every house has the same thing. My sister shops at Big Lots for her sofas but I try and buy quality…it’s about the same shopping at Floyd except you’ve paid a heck of a lot more. My sectional looked pretty good new but it’s definitely not high quality. I have loose threads and holes at the seems at delivery. The furniture makes noise when you sit and move around on it. I’ve never had that before. I’m upset with myself and embarrassed for falling for this. I always knew I would purchase more to my sectional in time, but thank God I waited. Now I’ll have to mix n match furniture because I won’t buy from them again.