To leave a review you need to be logged in
I deliver fresh, seasonal flowers, weekly to your door ready for you to cut and plonk straight in a vase, with tips on how best to arrange them.
Reviews 783
Lucy Alligan
Dec 24,2024AVOID- no flowers received. They The worst customer services I have ever received. Ordered flowers to be delivered on Christmas Eve. Phoned on the day of delivery to check what time they would arrive to be told that they would not be arriving at all. I had received no communication at all from Freddie’s Flowers to let me know that the order was not going to be fulfilled. No refund had been given. They had my money for two days. Given that there business is taking flower orders and making deliveries they have failed. I was given no reason that the order could not be fulfilled- “it’s just showing a logistics error on our system”. Was advised that the refund would take 3-10 days, meaning that Freddie’s Flowers would have had my money in their account for up to 12 days and delivered absolutely nothing.
Hannah Drewell
Dec 24,2024Update! Moving from 2 stars to 4 Freddie’s flowers called very quickly after my email and have dealt with the situation very well too - promptly and generously. Can’t fault customer services, and other flowers sent have been good. Gutted about the flowers I sent my Mum for Christmas. Seeing the picture on my invoice versus what she sent to me was upsetting. Hardly any foliage - have you taken too many festive orders Freddie? I feel embarrassed having sent them to her. I would happily upload the pictures here.
Екатерина Бутылина
Dec 23,2024Horrible service. You treat customers like a rubbish. They changed delivery date and I had to cancel my appointment with GP because I had to wait for a courier. But later I received a message where they said they can’t deliver me today!!!!! Unbelievable!! And it is 1 day before Christmas!! You focus on quality not quantity.
kathryn cooper
Dec 23,2024There are missing stems from my order, there should be Alstroemeria. This is the first time I have used Freddies flowers and I'm disappointed that the order wasn't complete.
Tracey Dickson
Dec 23,2024Further update spoke to Caitlin a few times and just want to say her customer service exemplary and she is a credit to Freddie’s flowers how she handled this compliant . Caitlin went the extra mile and beyond and took the time to listen to why I was so upset and annoyed . Anyway all is sorted because of Caitlin and Ashley and wish you all the very best of xmases . Thank you caitlin for just listening you are a star xxxx Was so excited to get my delivery in time for Xmas sadly it came with no vase and the flowers look nothing like the picture looks very sparse and because a different vase which I had to borrow from my daughter as didn’t have a suitable vase as was expecting the vase in the picture flowers looks nothing like what I was expecting really dissapointed and just hope you will be sending a vase soon but sadly will be too late for Xmas . Tracey
lisa Moody
Dec 22,2024So after a very nice email from Caitlin. Who addressed my issues and has sent me a new bouquet of flowers and a refund. Thank you Freddie’s flowers for the best customer service. I will be ordering from you again. Thanks Lisa
Andy
Dec 20,2024Love this company. I’ve received 2 boxes of flowers so far, and they have been well packed and a generous selection. They are long-lasting with the included plant food, and last the whole 2 weeks between deliveries. I also love how they theme the weeks, the festive box I received yesterday is perfect and looks great for Christmas. Can’t recommend this company enough!
In go
Dec 20,2024Eine gute Geschäftsidee, wenn alle Partner performen. Wir waren einige Monate Kunde. Meine Frau hat sich immer sehr auf die Blumen gefreut, sie waren immer von guter Qualität und die Sträuße fanden wir innovativ. Der Kundenservice hat auch gut funktioniert, es gab immer schnelle, freundliche Antworten und solange alles im ermessen von Freddiés Flowers lag, eine kundenorientierte Lösung. Warum haben wir gekündigt? Der Lieferpartner funktioniert überhaupt nicht. Die Blumenkartons wurden, bis auf zwei mal, (wir wohnen in der Innenstadt) vor das Haus gelegt. Nachbarn haben es immer bemerkt und die Blumen an sich genommen. Es grenzt an ein Wunder, dass kein Paket einfach mitgenommen wurde. Leider fand man bei FF dafür keine Lösung. Wenn ich die Bewertungen des Lieferpartners lese, weiss ich auch warum. Es ist schade.
J Richardson
Dec 20,2024After a slight hiccup Freedie's Flowers were excellent at rectifying the problem. Customer service were more than helpful. Much appreciated. Flower's were excellent, vase is beautiful
Becky
Dec 20,2024I tried Freddie's flowers as I received an offer. The flowers are really beautiful no complaints at all. I would love to have continued the subscription but unfortunately it is a little out of my price range. I sent an email and they cancelled it straight away unlike other companies that make it difficult to cancel
Barbara Cifer
Dec 19,2024I ordered the Christmas Carol bunch for my mother in laws birthday. What arrived can only be described as an affront to quality and value for money. Instead of lilys and freesias there were 2 lily’s and some token greenery. A complete rip off and I cannot get hold of customer services so I have resorted to emailing. Don’t waste your money, avoid Freddie’s flowers if don’t want to be embarrassed.
Sarah Ripley-Jones
Dec 18,2024First bunch of flowers were outstanding! Second less so, and didn’t last 2 weeks. The third bunch is scarce. Flowers didn’t seem fresh. Amaryllis looked like they would let amount to much, and haven’t. Didn’t fill the huge gaps in a disappointing scarce arrangement. Water was rotten within days and one week on the leaves of the flowers look dried/wilted. I wish the first bunch had been a true indicator of what each month would bring. I wonder if it’s our location and they aren’t that fresh??
Asim
Dec 15,2024When I started with Freddie’s years ago, I could not fault the service. Website was easy to navigate, flowers were great value and of high quality and the deliveries were reliable. I find now that the flowers are not as good value as they used to be. Bunches are smaller, price higher relative to competition and local flower shops and they just don’t last as long. So I tried to cancel my subscription. That’s not easy. You have to do it via email. I requested the cancellation on 5 December and after a follow up question from them on the same day and my reply on the same day, I’ve sent two chasers. No reply. It should be just as easy to cancel as it is to sign up to a subscription service. With Freddie’s it’s much harder. This is not great customer service.
Mrs Rosie Corbin
Dec 14,2024I received a beautiful lunch of flowers from Freddie's Flowers. They were not meant to be delivered to me. I rang Freddie Flowers who said keep them. They are the best flowers I have ever received. 10 Days later, having changed the wate only once, they are still beautiful. I will definitely recommend and use them from now on.
Chuck
Dec 14,2024Unbelievable. After 4 calls, 2 emails and being ignored I left a trust pilot review. This made them call me. The lady promised my account would be cancelled and a free bouquet sent to my mum as an apology. I specifically said I need the cancellation in writing. She said of course. Did I receive anything? NOTHING AT ALL. HAD TO CALL MY BANK TO PUT A STOP ORDER ON THE PAYMENTS
Liz Thomas
Dec 14,2024Update. Caitlin from their customer service team has been in touch. Looked into my experience and apologised. Happy with how this was dealt swiftly - thanks Caitlin Sales team are awful! They called to offer me 40% off a December delivery. Politely declined but advised I was happy for them to keep in touch. Sales rep just went ahead and reactivated my old subscription! Luckily I noticed it in my emails and sent a cancellation email straight away. Bit of a disappointing reply from them, I don’t even think they read my reply at all just gave a half hearted apology. Will definitely not return now!
Ou
Dec 13,2024Ich hab leider gar keine Blumen erst bekommen. Habe ein Abo gestartet und wollte zwei Lieferungen bekommen. Die Kündigung des Abos geht nicht im Kundenkonto, sondern man muss sich dafür per e-Mail an den Kundenservice wenden. Habe also vorsorglich schonmal eine kurz gefasste Kündigung zum bestimmten Datum geschickt. Kurz darauf kommt eine vorgefertigte Antwort zurück und ich dachte die Sache war dann erledigt. Heute hätte die erste Lieferung sein sollen und ich musste feststellen, dass keine eingeplant ist und nichts geliefert wird. Meine Kündigungs-E-Mail wurde komplett falsch ausgeführt, statt "Kündigung zum xx.xx.xx" wurde "sofort pausiert". Am Telefon wurde mir jetzt gesagt, dass Kündigungen gar nicht vorgemerkt werden können. Das ist an sich auch eine halb-bösartige Masche, aber kann ich akzeptieren, wenn es wenigstens kommuniziert werden würde. Stattdessen habe ich jetzt die Chance verloren für einen wichtigen Anlass heute Blumen zu besorgen, obwohl ich mich soweit vorher darum gekümmert habe. Der Telefonische Service hat auch gar nichts dazu gesagt außer "Ja, tut mir leid. Soll ich ihr pausiertes Konto jetzt kündigen?" Wirklich extrem schlechtes Erlebnis. Nachtrag: Der Account Freediesflowers.de wird ganz offensichtlich als Abstellgleis für schlechte Bewertungen verwendet. Warum werden die guten Bewertungen nicht dahin verwiesen? 2. Nachtrag: Wurde wenige Stunden nach der Bewertung gleich wieder vom Kundenservice zurückgerufen, diesmal mit viel mehr Entschuldigung und Verständnis und es wurde mir eine kostenlose Lieferung für nächste Woche angeboten. Verpasste Anlässe sind nun mal vorbei, trotzdem ist es nett wenigstens etwas für den Ärger zu bekommen. 3. Nachtrag: Habe nun eine Woche später einen kostenfreien Strauß nachgeliefert bekommen. Es ist schön aufgemacht mit einer hübschen Schachtel, Papier und Anleitung. Allerdings ist dem Anschein nach die Floristik-Branche noch nicht ganz bereit für die große digitale "disruption". Die Lieferung ist Wind- und Wetter ausgesetzt sowie der Willkür der Zusteller. Dass die Schönschrift "Bitte nicht aufrecht stellen!" von irgendwem gelesen und befolgt wird ist utopisch. Die Blumen sind also angeschlagen angekommen und nach meiner besten Arrangier-Mühe sehen sie bisher immer noch traurig aus. Vielleicht erholen sie sich noch, aber auf diesen Strauß würde man im Laden wohl meistens 80% Rabatt bekommen. Ich gebe einen weiteren Stern für den guten Willen.
Cherrymantle
Dec 13,2024Please be aware of any subscription, unlawful and unauthorised payment was taken from my card. I would not recommend any subscription or purchase from this company.
Customer
Dec 13,2024Freddie’s Flowers is a scam. I cancelled my subscription over two years ago in 2022, after they continued to send flowers and charge me even after I had officially stopped the service. I had to cancel the standing order and complain to make it stop. Fast forward to November 2024, they cold-called me, trying to get me to subscribe again. I made it clear I wasn’t interested. To get the sales rep off the phone I said to send me an email and I’d think about it. Ando that was it—no subscription, no approval to send anything. Today, I was shocked to receive flowers, a vase, and a charge of £28.60 on my credit card - without my consent. They even managed to charge using an expired credit card, that they had kept, which is a serious GDPR violation. My card details should have been deleted from their records long ago. I immediately emailed them and contacted my bank to block further payments. Freddie’s Flowers has yet to respond to my complaint. This is unacceptable and unethical behavior. Avoid them at all costs.
Pauline Bailey
Dec 24,2024Just had a delivery of flowers from.my sister very poor rose head's broken off and all dropped. Very sad.