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Freeway Insurance Services Limited are taxi insurance specialists, offering high quality insurance products at competitive prices.
Reviews 783
MUHAMMAD KHALID
Dec 15,2023⭐️⭐️⭐️⭐️⭐️ everything is excellent
Suhan Ravendran
Dec 11,2023Dirty scamming b4stards. Charged me £286 for a cancellation fee and threatened to refer it to a debt collection agency if I didn't pay within 7 days. Didn't give me the option to pay off in monthly instalments either. Never had issue with other taxi insurance apart from this pr!cks.
Salman
Dec 05,2023The advisor was helpful and took a detailed info to get the best policy premium. The premium was the best as compared to other companies. There system is updated and contains all the relevant info so does not need to explain everything. Greta work
Mohammed Ishtiaq
Dec 05,2023Spoke with freeway insurance agent very cooperative and friendly,
Usman
Dec 01,2023Good customer service
customer
Nov 28,2023Never take taxi insurance from freeway .it took us nearly 2 months to get the written off claim money . Still waiting for the loss of earnings claim. Then i have contacted freeway as i have paid yearly premium for my insurance. When i called the Customer Support team lied to me and argued with me saying i had the car from the insurance company which i didnt. I contacted the claims department and they told me freeway never contacted them and the claims team never informed them that i had the car . Them freeway turned around and told me they are just the brokers they dont deal witb it. The name on my insurance certificate says Sabre as the company. I have tried to contact them unfortunately none of their phone numbers work. Obviously that looks like a scam. I have emailed to all the email addresses on their website but no reply. So please please never use freeway for taxi insurance
tony cotton
Nov 24,2023I received my renewal quote about 3 weeks before renewal and was told that in order to make the process sumpler and without my being harangued by them i would be best to to my renewal online or make an appointment for a call back. Then EVERY day I have been pestered by atleast 3 Emails, several Whatsapp messages, text messages and phonecalls, EVERY day. Eventually renewed with them because they matched my lowest quoute and staff I have dealt with are great but by God, stop with the Harrassment - the actual renewal only takes 20 minutes so why the need for constant pushing
gary
Nov 22,2023The young lady was very helpful,very polite and a credit to Freeway.
Mr M
Nov 20,2023UPDATE: Your response is only a further proof of how shameless you are in your embarrassing 'digital' approach. And just to answer your curiousity about other providers, the answer is I only received what I asked for from them, which was good price and no digital harrassment. -------- I got a PHV quote from Freeway the other day and was quoted around £5500 which I had a good laugh at and moved on as it was over £3000 more expensive than the closest competition. The next day, I received a text message with a discounted price. They randomly knocked off about £800. I had another good laugh and ignored them. But their stupid text messages kept coming, to the point that it turned into harrassment. At the time of writing, I received 15 text messages in 2 days. I muted notifications for their messages so they are automatically ignored anyways. I copied all theor messages here for everyone to see tbeor level of pettiness. 1. "Hi, Your Uber approved Taxi Insurance quote with Freeway Insurance is ready. Your total price is - £5432.88 View all your quote details and purchase online using your unique link here - Freeway Insurance" 2. "We have made you a short video explaining everything you need to know about your Uber approved quote, what this includes and what benefits you get. Watch this short video" 3. "Hi, Have a written quote cheaper than Freeway? Use the link below to upload your cheapest quote and we'll guarantee to reduce our price if the information is correct." 4. "Hi, We will never call you about your quote unless you ask us to. Use the link below to confirm the best date and time to discuss your quote and we will contact you then" 5. "Our Office is open today. You can discuss your price or purchase online using the link below. If you need to speak with us, call 01928 520520. We are open until 2PM." 6. "Big discounts have just been approved by our Insurer. If you are in a position to purchase the policy today, start a WhatsApp chat with our sales team and confirm your discount - 447745540521 or contact us using our online form Freeway Insurance" 7. "If we are not your best price, just let our WhatsApp sales team know the best price and we will see if we can beat this rate. Send us a message, takes 2 minutes and could save you a lot of money this year. Start a chat here -" 8. "REMINDER: Here is your unique link to view your price and purchase online anytime. Please keep this safe - " 9. "Hi , Your quote expires in 7 days. If you need us, use the links we've sent to schedule a call with our team. We have also sent your link to purchase online in your quote pack over email. Freeway" 10. "Hi , Your quote expires in 7 days. If you need us, use the links we've sent to schedule a call with our team. We have also sent your link to purchase online in your quote pack over email. Freeway" 11. "Hi, A discount has been applied to your Freeway Insurance Taxi quote. You can view your new price and purchase here using your unique buy online link" 12. "Hi, Here's the link you need to purchase your policy. Please keep this safe Freeway Insurance" 13. "Our office is closed Monday 10th, you can still purchase your policy and get all documents emailed within 24 hours. Here's your buy online link Freeway Insurance" 14. "Hi, Here's the link you need to purchase your policy. Please keep this safe" 15. "If you still need our help or would like to purchase your policy, use the link below to schedule a call with our team. Or give us a call on 01928 520520" Freeway's unprofessionalism is embarrassing really. They should have some self-respect. I reported them for nuisance and harrassment to the Information Commissioner's Office and i suggest anyone experiencing the same to report them.
mihailcenko
Nov 14,2023I cancelled insurance because they didn't take the NCB from another car and asked me for £700 more from the initial price after I paid in full. They charged me £200 for cancellation. I cancelled just after two days.
Meesha Dev
Nov 02,2023Did a quote online and rang through just to ensure all was correct. Everything was efficient and simple, spoke to Olivia who was great. No jargon, set up the policy conveniently within a short time.
Nadeem Ahmad
Oct 25,2023Great service very helpful staff
customer
Oct 24,2023Great experience. Been with freeway insurance for approximately 3/4 years and have never had any issues Thanks
Jenny chadwick
Oct 04,2023Two taxi renewals. Great seamless customer service at its best from Rob at Freeway who made this years renewal a simple experience despite changes to our policies. no long wait times and all round great service!
CHRIS
Oct 03,2023Great service as allways ,quick and efficient
Amjad Ali
Sep 26,2023Customer service not good not cooperative I m so old customer of freeways it use to be brilliant they did lots of changes not like their customer service
Mr Anthony Dunn
Sep 24,2023Was with this company for many years reviewed it in 2015 and gave 5* rating but this year I had a vehicle change to keep my xtra years no claims bonus I had to change from 2/10/23 to 11/10/23 which I was told cost £108 but if I took a policy out for year 23/24 they would take off the £50 administration fee which I felt really disappointed as a loyal customer for so many years I couldn’t understand why they tried to pressure me to take a policy I would of probably taking anyway as I had previously 8+ years before and having the ability to take off the administration fee would of been great customer service to offer this without conditions due to this after a few days I paid there £108 and have bought a policy with another broker for year 23/24 felt pressured and let down
Mr Kamran Ahmed
Sep 22,2023excellent i m with freeway from last about 4 year and never let me down thanks freeway
Asim Javaid
Sep 20,2023Avoid this company I bought the insurance with them .. paid in full to save some money and asking them if I need to change some thing they said there will be admin fee but when I change .I was charged 313.50 extra just for change.i paid 1050 before with the broker fees ask them to cancel it as I am getting very cheap insurance on comparison site .I can pay for the time I used the insurance (1 month )pluse the broker fee for that month .. they came up with £464 just for a month.. I took quote independently which I added with review, with public liability, legal cover and windscreen cover. I will never go with these companies who try robing people for money ever again or try taking advantage if they are stuck with them. I ended up paying £1364 . They are working as a broker on your behalf and do thing in their favour. 1199 is there own quote on the site
Unit 2 Abbots Park, Monks Way, WA7 3GH, Preston Brook, US
http://freewayinsurance.co.uk
Pavel Tajc
Dec 15,2023I am sick of sorting out your mess. You wrote, "talk to your insurer". I did and both the insurer Mulsanne and their claim agency Key Claims say there is no accident dated 03/07/2023 and they say YOU the broker, you Freeway Insurance, YOU messed it up. You run the renewal quote, not them, they said. And they can't remove any claim dated 3/7/2023 because there is none. I sent you their NCB which contains the list of claims and there is none dated 3/7/2023, so what you don't understand? Aha, you'd have to bother to read and pay attention. You have a direct proof from the insurer. They sent it to you and I sent it to you, so sort out your mess. The renewal is due soon. Update: Now, you said the fictional accident dated 3/7/2023 was related to ZEGO. If you haven't noticed, the ZEGO insurance ended on 23/12/2022 and the new insurance from 24/12/2022 to 23/12/2023 is FREEWAY, you. So, it cannot be ZEGO. Your apology is accepted in advance, just fix it please. Policy Number 29660000356