Inspiring gardeners since 1946, Frosts is a family owned group of four award-winning centres offering a superb shopping destination, inspirational plant nurseries, great events calendar, beautiful restaurants, a food hall and florist.
Our Centres are in Woburn Sands, Willington, Brampton and Millets Farm - we hope to see you soon.
Furniture delivered on time and with care , very happy with furniture
Very helpful salesman, polite and knowledgeable. Very impressed with garden furniture we purchased, excellent value for money and very good delivery service
The service at the Garden Centre was friendly and efficient. I was kept in touch with the delivery time which needed to be changed because of the delivery vehicle needing a new tyre. The delivery men arrived at the suggested time, were helpful and polite.
Excellent service received from Allan in the garden furniture section at Willington. He was helpful, knowledgeable and not at all pushy. Only went in for a cake, coffee and wander and ended up buying garden furniture. Delivery was quick and carried out by, two nice guys.
Very good and helpful in store advisor. Quick delivery service and quality product.
Frosts always goes above and beyond, hence why we always purchase their products.
Customer service was excellent both in store at the time of purchase and a follow up issue when the wrong covers were sent by mistake. All the staff I spoke to in store and head office couldn’t have been more helpful.
The cafe staff member at till today ( c 3pm ) was rude —snatched bill from me without a word and took Payment whilst talking to her friend , no eye contact or ‘Thankyou ‘ . The customer experience & training needs massive improvement otherwise I /others will not return . This is not the first time !!!
From ordering with Louise who was so friendly & very professional to delivery we had such a good experience. Really pleased.
Had our gorgeous garden furniture delivered this morning by Luke and Matt, really nice guys who were friendly and helpful. The lady who dealt with us in store and the lady who arranged our delivery were equally as nice. They even held the furniture for us for several weeks. Lovely shop at Willington and professional staff who can’t do enough, the restaurant is lovely too. A great experience with lots of good old fashioned customer service 5* Thank you very much indeed. 😊
Helpful staff. Great restaurant and excellent choice of garden & outdoor products. Always a pleasant experience visiting the store.
The best price for the item I could find, delivered when stated. Just need some warm weather so i can use it.
Garden Furniture department were very helpful and friendly. The delivery booking service was very efficient too. The two delivery men Luke & Matt were very helpful, friendly and efficient. Nothing was too much trouble for them.
A great experience from the lovely lass who dealt swiftly with the purchase of our lovely bench, to Head Office contacting me to agree delivery details & finally to the 2 great cheerful delivery gentleman Luke & Matt who were chirpy & efficient. All in all, brilliant service! We will be back!
All staff very helpful nothing is to much trouble. Ordering within the store was very easy. I had to change my delivery date after ordering, Michelle made it very easy.
Two very nice young men delivered our order right on the time we expected it .The compost had not been included but in no time at all they had been to fetch it for us so allwas good Thank you all very much so appreciated. Joan Neale.
Great store, staff and service
Kept informed about delivery
In store Alan in the furniture department was very knowledgeable and helpful regarding our outdoor table/chair and Weber BBQ enquiries. So good we purchased immediately. Expecting a 6 week delivery we would delighted that all items arrived in 12 days and the delivery gents were both courteous and respectful our our new furniture and homes. Excellent service.
Andy Hambidge
May 07,2024Louise in the sales team at Frosts was so helpful and knowledgeable. Could not fault her attention and support. A very pleasurable experience. Thank you.