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fuelGenie is owned and operated by Worldline IT Services UK Limited, working with Tesco, Morrisons and Sainsbury's. Worldline IT Services Limited has been operating fuel card programmes for the UK’s leading supermarkets for 17 years.
Reviews 476
customer
Jun 28,2022The card is Exactly as needed... and service is great
customer
Jun 28,2022Very helpful. Thank you.
MARC EDWARDS
Jun 27,2022Perfect, easy application, straight forward invoicing and always a station nearby that accepts the fuel card. Highly recommend.
Muhammad Imran
Jun 27,2022Good service 👍
RR
Jun 27,2022We got a fuel card for ease of use and convenience; having all our fuel receipts in one place. Unfortunately our experience of using this service is hit and miss in that our cards appear to randomly not work. Only this morning, at Tesco, my card was refused and alternative tender requested (there had been other several fuelgenie failures that morning). I know there was enough credit available on the account as I'd checked the night before. So I asked the pump attendant to phone up which they did only for them to get a recorded message saying that lines weren't open till 9am which brings me to another gripe the hours of the helpline are only open 9am-5/5:30pm (used to be an even earlier close). Given that I mainly fuel up out with these times, that isn't helpful. Fortunately I almost always have alternative tender. In the past I have phoned Fuelgenie quite a few times and have been told that there appeared to be nothing wrong with my card or their system, in fact not even a record of the refusal. I have also had a supposedly good card replaced which seemed to solve the problem temporally. Once I even filled out one of the inability to pay forms just to 'prove' that there was a problem (even though I did have alternative tender). There is no lifetime limit on my cards and each have access to the available balance on the account. In short when it works it's great but the service is unpredictable and makes our accounting that little bit more time consuming to sort out.
Julian's Organic Gardens
Jun 26,2022A good entry level card if you don't use a lot of fuel and you just need a bit for your staffs lawn mowers etc. Process of getting the card was super easy and free, with no costs at all! New cards can be created for free too! Only drawback is it doesn't work in a lot of petrol stations, only in main supermarkets, which is fine since there's still a lot of them around!
MC
Jun 24,2022Great service, quick and efficient.
customer
Jun 24,2022Brilliant Service. Should’ve signed up years ago.
customer
Jun 22,2022Very good servie
customer
Jun 22,2022Good solid transactions for fuel, easy to use
Customer
Jun 21,2022Very helpful staff and it works well
customer
Jun 20,2022Excellent Service
Bob
Jun 20,2022Needed to increase my credit limit because of price increases sent an email and it was dealt with quickly
Dave Kirby
Jun 17,2022Seemless operation
classic elegance
Jun 16,2022downloaded the App. Really useful.
Anne Brackenbury
Jun 15,2022quick efficient service
Philip Witcomb
Jun 15,2022Useless customer service. There’s other fuel card providers out there with better rates and service. Avoid at all costs.
Lynda Gray
Jun 14,2022Great service, did exactly what I wanted from an email within the same day and didn't even have to speak with anyone.
Coolstop
Jun 14,2022It would be helpful if you advised our credit limit and warned of an impending cut off. I had drivers refused card payments without waring or notice ! I shall be looking for another fuel supplier
Rocky
Jun 29,2022Great app to use keeps me in control