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fuelGenie is owned and operated by Worldline IT Services UK Limited, working with Tesco, Morrisons and Sainsbury's. Worldline IT Services Limited has been operating fuel card programmes for the UK’s leading supermarkets for 17 years.
Reviews 476
Kenneth
Feb 24,2021I went to Fuelgenie primarily so I could keep an accurate record of my business mileage. Every time I fill up, the mileage is recorded by the filling station when using the card. At the end of the month I can print off a statement of all fuel purchased, how much it cost and what the mileage on the vehicle was at each pit stop. The application process was a bit cumbersome as I wasn't awarded a credit limit for some reason. However, once I got the idea across that I was happy to keep a credit balance rather than a debit one, a card was eventually delivered. Unfortunately the first card sent to me didn't work as whoever had keyed my details, in made a typo in my car registration number. Since a second card with the correct reg no was delivered, things have gone relatively smoothly and I can print off my monthly mileage statements as evidence of business mileage as and when required.
STEPHEN PYREK
Feb 24,2021Never had a problem with them, easy to use
Chris Bell
Feb 24,2021Great Way For Business to manage fuel costs and track mileage on vehicles. Fully VAT and HMRC Compliant Invoices. Great choice of payment plans by Direct Debit, weekly, 2 weekly or monthly to help cash flow and ability to make interim payments by card too. Best fuel card provider I have ever used.
Carolyn
Feb 24,2021We have used FuelGenie cards for our staff for some years because the nearest petrol stations to our office are Tesco & Morrisons. However, the customer admin experience has deteriorated. When we first used them they would email a monthly invoice, then they changed the system without consultation with customers and now expect us to log on to their website and download the invoice. I receive hundreds of invoices from suppliers by email every month, if every one of them expected me to do that, it would add hours to the task overall. Then to further inconvenience customers, they changed from monthly invoicing to weekly invoicing, again without consultation, which meant I had to go through this time consuming process every week rather than once a month. Granted, following a complaint from me, they reverted to issuing us a monthly invoice but it seems their priority when making decisions is their own convenience rather than their customers.
Geoff
Feb 24,2021One invoice per month regardless of how many transactions. Well detailed easy to read invoices. Never had a problem in many years of using Fuelgenie. Very pleased.
Malcolm Gurdin
Feb 24,2021i find it very easy to use and you have loads of fuel locations you can use never had a problem with fuel Gennie have told loads of contacts to try them for ease of sorting out acounts etc
Andrew Horsley
Feb 24,2021Poor communication
Suzanne
Feb 24,2021Quick snd easy way to fuel school vehicles
customer
Feb 24,2021A good service.
stephen pierce
Feb 24,2021Fuelgenie is convenient and a fantastic service, its well worth joining
MARK EDWARDS
Jan 28,2021Don't use this company had technical issues and they charged me £160.00 to put them right boycott this company there fraudsters
oniel walker
Dec 24,2020I had great hopes signing up with fuelGenie, only to be messed about and ignore from the start. It took 6 weeks from being accepted to receiving a card. I kept getting told it will be there 3-5 working days. Once I received the card the budget was 70% less than what was agreed, I wasn't even able fuel the vehicle for a week. During this time i called, I was told to email, so i emailed and over the space of 3 months, i had no response other than the auto-response you get from emailing enquiries-at-fuelgenie.co.uk. I emailed in with a complaint with regards to the above issue and once again, it was ignored. I highly recommend avoiding this company. They are frustrating to deal with. The customer service is worse than bad eBay sellers.
Mirel Constantin
Oct 05,2020Fast and quality service, the right fuel card! Recommended for new business! Excellent payment terms! and staff to :) Note: Be careful on Late Payment Penalties (DirectDebit). If you are update with bank details and contact details, all is fine.
Tina
Sep 23,2020Account dealt with by one person and nothing was too much trouble. Made sure everything was correct and made the set up as smooth as possible. Thanks very much for all your help, very professional.
Hugh Mckerr
Sep 19,2020very help full all the time
Maxine Lancaster
Sep 07,2020Really easy to understand site and good customer service. The invoices are sent regularly and give all info needed. Highly recommend FuelGenie.
Vince
Jul 09,2020The lady I spoke to was polite and very helpful
LION PROJECTS LTD
Jul 09,2020Got nothing but praise for FUELGENIE! Easily accessible invoices, great customer service. WE would recommend their service 🌟
Martin Brown
Jul 07,2020Needed to log onto my account called fuel genie and they talked me through it over the phone.
John
Feb 24,2021Card has proved very useful in managing fuel consumption and with our accounting. No problems, who could ask for more.