To leave a review you need to be logged in
fuelGenie is owned and operated by Worldline IT Services UK Limited, working with Tesco, Morrisons and Sainsbury's. Worldline IT Services Limited has been operating fuel card programmes for the UK’s leading supermarkets for 17 years.
Reviews 476
Jane
Jul 03,2020Called today as I have issues with the website and my invoices, the lady I spoke to was very helpful and managed to talk me through all the problems I had. Very helpful staff.
elaine curtis
Jul 02,2020Absolutely terrible customer service I cannot access my account to retrieve my invoices there's a glitch that they have informed me does not allow me to change my password but they cannot e-mail me my invoices!! Have you ever heard anything so ridiculous
Peter Newman
May 26,2020Just closed my account. These are fraudsters. Extortionate charges that are not relative to what it would cost them. Would rather lose customers than be reasonable about issues not caused by a customer directly. Possibly working outside their FCA licence of being an introducer to other products as well. I’m contacting FCA next.
Sam
Mar 17,2020Just taken over this account and they were very helpful in speedily getting me all the details I needed as treasurer. So far can’t fault my experiences of the service.
MR DAVID HAMBLING
Mar 08,2020excellent help with my problem
Philip
Mar 08,2020First class customer service.
Vanessa Hartley
Mar 06,2020Great and quick help from customer services today. Queries about cards answered and changes done immediately. Nice to be able to speak to just 1 person and get it all sorted out.
Anna
Mar 06,2020so quick and easy and no hidden charges like some others.
Anthony Jackson
Mar 06,2020Great communications. Simple company that supplies great paperwork for accounting and a points system too for extra benefits. Superb.
Mark
Mar 06,2020All fine but now you do not send me invoices anymore and I can not seem to get them on the site. Just tells me how much I own for the past month. Need the invoices
Mr C Bunch
Feb 17,2020Worked fine until I changed banks and forgot to update my direct debit details. I was then sent an unpleasant email threatening debt collectors and informing me an admin charge had been added to my account. That admin fee was £49, exactly three times the sum charged by my bank for the unpaid DD. I paid the account by card immediately but customer services were unwilling to refund the charge. I accept my mistake but the whopping charge feels very unfair as the account had always been paid on time. Update: Since posting my review Fuel Genie have contacted me and claim that the charges are the norm and in line with the industry. I stand by my original comments. The service works fine but beware of whopping charges.
Gary Adams
Feb 14,2020I deal with our small fleet of vehicles and we've been using FuelGenie successfully for two years. I must add we're a registered charity. However in that time we've never had to contact customer services until recently and it's all gone horribly wrong and exposed what a terrible company FuelGenie really are. It's a simple fuel card that is accepted at Morrisons, Tesco and Sainsburys. We've had no problems until recently when we were put on hold repeatedly for no reason other than they simply wanted to annoy us, cutting us off, not listening to our question. At one point the staff member said "Im bored of talking to you" and hung up. We never got our query resolved, After several calls about our credit limit (we'd been a faithful customer for two years without a single payment missed or late) and needed a small credit limit increase due to a chnage in vehicles, Several calls later and we were no further ahead. One staff member kept yawning and chatting to someone in the background. Eventually I sent a polite request by email. No response, although in fact they have never responded by email EVER. We'd had a few queries in the past about the use of the cards. This morning I discover they'd cancelled our account without any warning leaving several of our staff stranded. I've telephoned twice and was told I had asked for our account to be closed. In fact I hadn't but obviously it had been done without my knowledge or request, After my third phone call this morning a staff member said I had requested the account closure by email however having kept track of my emails I can prove that I did no such thing. Of course FuelGenie have no interest in providing any kind of service or support and my final message from a staff member was "I don't give a sh** about your stupid little charity". Very typical of this company,
Darren Perrin
Nov 14,2019shocking!! .. Firstly they word it on their website to make you think you’ll be getting cheaper fuel. You don't. Secondly their customer service is absolutely disgusting. They treat you like they really could not care less about you. Then they take money from your account when they want, not when you agree.. AVOID using this lot!!! Get a bunker card is my advice!!
John MacLeod
Oct 11,2019First the good: This account has met our needs as a charity very well for a number of years. Then the bad: fuelGenie have introduced a system under which they no longer send invoices by email but require access to be through their website. In and of itself that would be fine, but 1) their website will no longer accept our login details 2) online requests for login details to be sent to the address they hold for us (and to which they sent the notice informing us about the change in procedure) do not arrive 3) their Customer Service department display a marked lack of understanding as to how emails are transmitted and the various reasons some types of email can fail. Their response hitherto has boiled down to "it's your problem and we're not interested in resolving it". It's a great pity that a previoiusly-good service should be spoiled by an unwillingness to address a problem put to them by an experienced email systems administrator. If we eventually succeed in persuading them to address the problem in a meaningful manner, we will amend out assessment.
chateauneuf
Apr 27,2018I always use fuelGenie for my business fuel. It means that I ensure my staff can only purchase cheaper supermarket fuel so I now save a fortune over previous years where they'd all buy expensive motorway service station petrol! Great self-service portal too.
customer
Jul 07,2020First class service from this company ,highly recommend them.