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fuelGenie is owned and operated by Worldline IT Services UK Limited, working with Tesco, Morrisons and Sainsbury's. Worldline IT Services Limited has been operating fuel card programmes for the UK’s leading supermarkets for 17 years.
Reviews 476
Alan Hulme
Jun 04,2024we have used Fuel genie for sometime now as part of an NHS service and they are always helpful polite and value for money
Thomas Whittaker
May 24,2024I wouldn't bother wasting your time, we applied beginning of month for an account, everything passed via credit check and I'd was accepted, received cards yesterday with £500 credit limit and went to activate account and was told account was suspended due to no bank details, so sent bank details as requested, this morning got email stating there 3rd party credit agency had given them advice to revoke credit limit and a deposit of £500 would be required, what a complete joke of a company, we applied key fuels and got £1000 of credit immediately. I wouldn't mind but have a £25000 credit limit with selco, my advice stay clear of fuel genie better companies out there whom offer better prices for diesel. Fuel Genie are a bunch of Muppets.
Paul H
May 10,2024We've been relying on Fuelgenie for over a decade now for our fuel card needs, and it's been nothing short of outstanding. Their commitment to service excellence, coupled with an incredibly user-friendly online portal, has made managing our fuel expenses a breeze. One of the standout features of Fuelgenie is their customer service. Elaine, in particular, has consistently gone above and beyond to ensure our needs are met promptly and efficiently. Her professionalism and dedication are truly commendable, making every interaction a pleasure. Moreover, their online portal sets the standard for simplicity and ease of use. Ordering new cards or managing existing ones has never been easier. The intuitive interface streamlines the process, saving us valuable time and ensuring a hassle-free experience every time we log in. In over a decade of partnership, we've never encountered any significant issues. Fuelgenie has proven to be reliable, trustworthy, and always responsive to our needs. For anyone in need of fuel card services, we wholeheartedly recommend Fuelgenie. They're not just a vendor; they're a partner you can count on.
Kashish K
May 10,2024We have been using FuelGenie for many years, the website is pretty simple to use and easy to navigate. We recently requested a credit limit increase, this was requested via email. Our request was dealt efficiently and this was approved and the change had been added to our account by COB. Would definitely recommend. I liaised with Elaine Marshall who was very helpful too :)
Rebecca
May 07,2024I have been using fuelGenie for some years for a company fleet, never had a problem with them and I have always found customer services to be extremely helpful.
customer
Apr 24,2024Quick response when required
customer
Apr 24,2024Great service and quick at responding
Phill
Apr 23,2024Experience positive and would recommend to all businesses looking for a practical solution.
Sue Ford
Apr 21,2024Really clear info on website. Emailed with a request which was answered the next day. Thank you. Great service!
Jason Thacker
Apr 05,2024Excellent service
Cheryl Greenhalgh
Apr 04,2024Couldn’t access account and they answered the phone within a couple of minutes, i’ve they had received my email everything was sorted within a couple of hours.
Pritpal Sidhu
Apr 03,2024Excellent work
mark gill
Apr 02,2024Quick response to queries and resolutions .
Ayrshire Holiday Let Cleaning
Mar 26,2024very helpful company, easy to work with and easy to pay.
S Blakey
Mar 15,2024As a MD i decided to arrange for a new fuel card to give the staff on the road more freedom and choice whilst saving a few extra pence.... so i ordered a full batch of FuelGenie+ cards so it also gave the advantage of shell fuel stations, so far.... EVERY CARD ISSUED has been declined at multiple filling stations listed on the FuelGenie+ app. When we spoke to fuel genie it was apparently a terminal error... Funny that. As the same terminal accepted the fuel card from Fuelogic straight away with no issue. Ive also now had the hassle of settling employee expenses as they no longer wish the embarrassment of the cards been declined, Ive even had to ring up one station and pay over the phone as the engineer did not have the full amount of cash. Jokers Stephen Blakey Durham Electrics & Fire Ltd
Jane Rigley
Mar 13,2024They responded very quickly to our request and the result was exactly what we asked for
customer
Mar 13,2024Straightforward to use, customer service excellent would recommend
Roly Pipe
Mar 12,2024Enquiry dealt with n day of receipt
K WILKINS
Mar 05,2024Could request limit increase on portal/website, therefore had to telephone. Shouse be able to sent email rather than telephoning and waiting one the live for domeykne
customer
Jun 07,2024A very quick response via my initial phone call and then another very quick response to my emailed query.