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fuelGenie is owned and operated by Worldline IT Services UK Limited, working with Tesco, Morrisons and Sainsbury's. Worldline IT Services Limited has been operating fuel card programmes for the UK’s leading supermarkets for 17 years.
Reviews 476
Stuart Sibthorpe
Feb 12,2025Brilliant service
Askia Halcyon
Feb 10,2025Most fuel stations will not accept this card because they do not recognise it. Ninety per cent of my staff have been refused fuel and have to use their funds. When you call Fuel Genie to explain to them that most stations will not accept the card, they want the station's address and the exact date of refusal. At this point, there are too many to give them. I do not have time to get all the information they want to fix their business. I will have to use another company.
Saeed
Jan 10,2025I’ve had an absolutely fantastic experience with FuelGenie and couldn’t be happier with their services. The application process was incredibly straightforward and quick, and making credit changes, reapplying, or requesting new cards has been completely hassle-free and handled with the utmost professionalism. What truly sets them apart is their outstanding customer care and professional support team. Every time I had a question or issue, they responded promptly and efficiently, leaving me feeling valued and reassured. Overall, I highly recommend FuelGenie. If you’re looking for a reliable, professional, and stress-free service, this is definitely the one to choose!
Simataa
Nov 12,2024Best service you can ever find with FuelGenie.
Junaid Ali
Nov 05,2024Emotinal blackmailer. They will sudden finish ur limit and ask for a security deposit
Craig Hancock
Oct 23,2024Quick and easy, I needed my limit changed as we use this service more than originally thought. A quick message and via the online contact us portal and my limit was changed less than 10 mins later.
Katie litherland
Oct 22,2024Great service and staff
customer
Oct 10,2024Your email helped us realise we were about to reach our credit limit. We applied to increase our limit and we had a positive decision within an hour. Helps our business run more efficiently.
Martyn
Sep 25,2024Honestly shocking how this company works. You have to jump through hoops to get anywhere with them. They will not even change statement dates or collection dates. Account information is not easy to find. The card is rejected at most of the app recognised shell garages. Customer accounts member Mark is miserable sod who needs to find a new job
Sarah Armstrong DNOC Limited
Sep 18,2024We have used Fuel Genie for our fleet since 2017. The service works perfectly for us. We are in the process of changing banks and unfortunately timing of the change meant our old DD failed. I rang to speak to an advisor and spoke to Wayne, who was able to confirm the DD Changes had been made but not quite in time. Wayne also stated he would set a reminder to check the next payment goes through ok. He was really pleasant on the telephone and knowledgeable. Thank you
Mr James Day
Aug 30,2024very easy to navigate
Maurice Ridley
Aug 20,2024I Have been using Fuelgenie since 2014 never had any issues until last month changed address cards where sent to old address no contact from company emailed no response finally got through to someone raised to credit team nearly a week later no response I have had no cards delivered to new address having to pay fuel card for last month plus fill vehicles up this month the service is disgusting if this is how they treat loyal customers I will be raising this higher
Stuart Kivlin
Aug 13,2024Great, so easy to deal with.
Ridley Joanne
Aug 06,2024Objective achieved, thank you.
John Grey
Aug 03,2024Reliable, Quick, Easy to use and best of all it shows me where to go for the cheapest fuel…
RON BENNETT ROAD SERVICES LTD
Aug 02,2024After fuel cards from, Logistics UK, and Shell through a third party, I up graded to a fuelgenie + cards at pump price. Supermarket. I got tired of price creep with the fuel card companys so a call to the fuelgenie team and they sorted my requirements without fuss.
customer
Jul 26,2024Very Helpful and Easy to work with, The app is Great
Peri Jade Lomax
Jul 23,2024Absolutely brilliant company perfect for my needs
Jay D
Jul 09,2024Great service. Speedy replies to emails.
Oikos storage Ltd
Feb 13,2025We requested two new fuel cards via a phone call, the procedure was simple and took only a few minutes, the person I spoke to was very helpful. The fuel cards were expected within 5 to 7 working days, they took slightly longer to arrive, a day or so, this was not a problem for us however and we have experienced postal delays from time to time in the past, so this may not have been a FuelGenie issue.