H2 Gear
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H2 Gear is the online arm of Giant St. Paul's, Giant Bicycles' flagship London showroom and shop. As the largest bike shop in London we have the space to display the full range of Giant & Liv bikes and most all clothing and accessories.
If you have a Giant or Liv bike, or are thinking about one, feel free to ring with any questions and enjoy your next ride!
Reviews 757
Anon
Sep 19,2017I ordered a bike from H2 Gear during their sale period and received a mixed experience from them. When speaking to them directly, the team were helpful, however, a couple of my emails were left unanswered. The main problem I had was that they managed to lose my bike, sending it to another customer (though they did say it was the courier's error though there was some confusion around who was at fault). Despite this problem, they did rectify it efficiently, keeping me up to date with how they were progressing, and I received the bike 4 days later than expected. The bike was well packaged, but the gears needed adjusting slightly, the front brake was rubbing and brake pads needed realigning. Nothing major, but I expected a bit more attention to detail.
Sarah
Sep 19,2017Great service - super speedy delivery! Highly recommend!
Jamie
Sep 18,2017Really good communication throughout my purchase. Bike was well setup, no issues.
Leanne
Sep 14,2017Supposed next day delivery. Ordered exactly a week ago and still have not received anything, not even correspondence to explain a delay. Called the helpline multiple times and it just rings out. Nobody answering emails or their facebook page either. Only clothes ordered, not even a bike! Ordered for a cycling event yesterday, strongly considering opening a paypal dispute as I paid a lot of money for the goods. Starting to smell a scam. Not good enough!!
jamie b
Sep 11,2017My item was delivered to the wrong address . They delivered to my billing address rather than my stated delivery home address . So I was then inconvenienced by having to go and collect
ronald
Sep 11,2017good overall experiance e-mail would be nice if delivery is delayed by you waiting for goods from outside supplier
NMR Lincoln
Sep 11,2017This was the first time I had used H2gear. Their range of products, price and customer service were first class. I had a couple of questions prior to buying my Specialised Hybrid bike. These were dealt with promptly and efficiently by Rachael and her colleagues. I would not hesitate in recommending H2gear to family and friends. Thank you for making my purchase such a positive experience. It was very much appreciated. THANK YOU
Alan
Sep 10,2017I recommend H2gear to anyone.
Gareth
Sep 10,2017Top service and bike delivered in top condition on time.....I would definitely recommend.
Tony
Sep 09,2017Very good service,price ,and communication. I will definitely be returning as a customer!! The carrier they use isn't so good,delayed delivery twice,and two holes in the box. one hole was 10 cm across, the rear quick release was poking out!?!! Luckily the only damage was a scratch on the ultegra shifter. Not worth sending the bike back or complaining over.
Iain
Sep 08,2017Easy purchase, straightforward with no problems in the buying side. I was told my bike was being delivered between 4th and 8th September but when questioned I was informed that it was going to be assembled on 11th September and should be delivered during that week. Also told them I'm on holiday abroad from the 9th September till October and would not about to receive delivery. Very helpful in making sure the delivery details were changed ready for when delivery is ready. Plus, I got the new bike at a good cheap rate.
Martin W
Sep 08,2017Very prompt service, goods delivered quickly by courier, at mo extra cost. First time I've used H2gear, but will use them again after this experience.
Elinor
Sep 07,2017Excellent next day delivery service. Well priced high quality items. Very very pleased. Will definitely shop with you again.
RP
Sep 06,2017While the website promises next day delivery (or even same day delivery), my order seems to have disappeared into a vacuum. Since the original order, I have had zero communication from H2, and no bicycle. I resorted to ringing their customer service number, which turns out to be the Giant store in St. Paul’s. The chap I spoke to was dismissive of my concerns, said the delay to my order was due to the sale “didn’t you see the note on the site?”) and couldn’t wait to get me off the phone. Terrible customer service and I still have no idea when I will receive the bicycle.
wsparksb
Sep 06,2017Excellent service and customer advice. Product very good and recipient very happy indeed. Birthday gift.
karl
Sep 06,2017Ordered a bike in the sale. After 3 days They contacted me saying the bike was out of stock. However had seen it advertised in stock and at a higher price for two days after my purchase. If it was really out of stock why did it take 3 days to notify me? Of course being the remnants of last years model everyone else had sold out before i was notified. Not impressed.
Paul
Sep 05,2017Placed order only to receive an email on the delivery date stating unable to fulfil order. Complete joke as bike was still on website available to order after they said they could not fulfil delivery. Would of rated 0 stars
richard
Sep 05,2017Bought a bike in their sale which was shown as "in stock" only to be told 4 days later that they needed to order it from the specialised warehouse. A bit annoying. But price was good... they just need a bit more openness in their website so you know likely timescales for delivery.
Ian Richardson
Sep 04,2017Would have given zero stars, as ordered a filll suspension bike over the bank holiday weekend only when I chased up on the wednesday told sorry it was not on stock and we Are doing a refund. Not given an option on alternative. Would not even try to buy from again.
Sarah Watson
Sep 19,2017My bike was packed in such a way that the front wheel was wrapped around the spokes of the other wheel and it was already scratched. It was also impossible to remove the front wheel from the way it was packed without causing further damage. I have now paid a lot of money for a bike which is already scuffed and scratched.