H2 Gear
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H2 Gear is the online arm of Giant St. Paul's, Giant Bicycles' flagship London showroom and shop. As the largest bike shop in London we have the space to display the full range of Giant & Liv bikes and most all clothing and accessories.
If you have a Giant or Liv bike, or are thinking about one, feel free to ring with any questions and enjoy your next ride!
Reviews 757
Andrew
Oct 26,2017Very fast delivery from ordering to dispatch to my home address. The bike arrived ready to ride. All I had to do was attach the front wheel, handlebars and saddle.
ANDY SALVIDGE
Oct 25,2017I ordered a bike which I needed quickly as my son was racing the following week having crashed his last bike. It was in stock so I bought the bike only to be told the next day it was not in stock even though their website showed it still in stock. I then had to ring 3 times before being able to speak to the right person who then just confirmed they did not have the bike. A very poor service I will not be using them again.
Rui Portela
Oct 24,2017Always very helpful and communicative, had the wrong size, they changed it with no hassle. thanks!
Rob
Oct 20,2017Excellent service , extremely helpful staff and very competitively priced thanks so much h2 gear
Pietro
Oct 14,2017Quick shipment, all good.
William McNish
Oct 14,2017Great buying experience - brilliant service and communication!
Rob
Oct 12,2017Good communication with quick delivery and a great price. Definitely use again
Mr A
Oct 11,2017Very helpful and Great customer care.
Richard
Oct 09,2017Great communication and service even when I had to mess them about with a late delivery address amendment. Top marks would recommend Canada could day!
Sam
Oct 09,2017The H2Gear website says bicycles will be delivered within 2 days, or during busy periods normally within 4 working days or they will be in touch. I ordered a bike in the sale on the 27th September and to date (9th October) have not received it. However, I have received two mails asking me to review their service... There is nowhere in your order or account details to track shipping, so you have no real indication of what is going on. I tried calling several times, and the phone just rang until the line went dead. I sent an email and received no reply, and after 48 hrs finally received a response to the web contact form I filled in saying the bike would be delivered "at the earliest" from Tuesday 10th October (9 days, excluding the order date and Saturdays). The bike was far and away the best price I found, but so far the customer service reflects that low price point (and of course, I don't actually have the goods yet). In conclusion, better tracking is required, some kind of response from the team, and my advice is to fulfill the order before requesting (twice) a review from your customers.
PAUL
Oct 08,2017Great service bike arrived in two days
Rob Scott
Oct 06,2017Great customer service. Beautiful bike at excellent price. Arrived on the day I requested. Well packaged, easy to assemble and ready to ride. Thank you very much, h2 gear
John
Oct 06,2017Good price, communications and really good delivery
K Hawkes
Oct 05,2017Perfect again.
Romek Zarzycki
Oct 04,2017Competitive pricing, quick delivery and prompt support from customer service if needed. Would highly recommend
Angela Tomson
Oct 02,2017Got my bike at a good price but forget about the next day delivery mine took a week. Would have given 5 stars if e mails were answered to keep me updated and when you rang the person you needed to speak to was actually there but apart from these small problems good service plus look online for voucher codes I saved an extra £140 by doing it on top of the 25% sale price
Customer
Sep 27,2017Overall a good experience, the customer help I received when needing more information was excellent as was the no-fuss rearrangement of a delivery date to suit me. However when my new bike arrived the assembly instructions were not too comprehensive, the front and rear mechs were not set up very well and there was minor damage to the handlebar tape.
Aled
Sep 22,2017Good value for money and good service.
Rachel Edwards
Sep 19,2017Delivery took 10 days not published 2-3 days. I had to chase the order. Also rather alarming to get an email from Giant store- I didn't know they were linked to h2 gear.
David
Oct 27,2017Great price, swift delivery