H2 Gear

4.0 (757 Reviews)

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H2 Gear is the online arm of Giant St. Paul's, Giant Bicycles' flagship London showroom and shop. As the largest bike shop in London we have the space to display the full range of Giant & Liv bikes and most all clothing and accessories.

If you have a Giant or Liv bike, or are thinking about one, feel free to ring with any questions and enjoy your next ride!

Reviews 757

4.0

Out of 5.0

John Gilbert

Nov 22,2020

Fast delivery

Kate Prince

Nov 19,2020

Delivery was quick but I was disappointed with how my purchase was packaged. It was a £99 bike light and was just in a plastic envelope with no bubble wrap or inner protective covering. It is a Xmas present so I am hoping it is not damaged as won't find out until after 25th Dec. * Had an email from Rebecca at the company today offering to send a replacement light. It's really reassuring to know that they take issues aised seriously and try to resolve them - that's all people want. Well done H2 Gear.

Andrew Griffiths

Nov 19,2020

Ordered the bike shoes late on a Sunday night, they arrived on Tuesday morning, fab service

Clifton Vaughan

Nov 19,2020

Amazing service well done Team H2 Gear. Bike arrived a week earlier!!

customer

Nov 14,2020

Can’t say because the item ordered wasn’t in stock?

customer

Nov 10,2020

Terrible aftersales care £3500 on a bike to be told it needs a service after 6 weeks and i am liable to pay for it

golden

Nov 10,2020

Very prompt service and dispatch. Goods received in two days.

Ken Pritchard

Nov 10,2020

Arrived quickly as described

Jon Steel

Nov 07,2020

The response time and quick organisation to get my sons new bike out to me from H2 was fantastic within a couple of hours they’d already sorted delivery and had it ready to be shipped! The only downside was the delivery company who came a day late so I had to put the bike together late at night ready for his birthday which was slightly frustrating as had lots of other jobs to do!

Giant buyer_zero

Oct 31,2020

Very good seller. Item arrived on time as described. Rapid customer support. Would buy again. Highly recommended.

Alexander Ball

Oct 30,2020

Rapid delivery and well packaged. Chuffed with my new Propel Advanced 1 Disc. Thanks folks at H2 Gear :)

customer

Oct 26,2020

Excellent service, really impressed. Phoned to check size details of a MTB stem, and got the confirmation I needed from Rebecca. Then ordered in the afternoon and it was dispatched that day and arrived the following day :-).

simon

Oct 24,2020

Couldn't have been better. Ordered new bike Monday it arrived Friday. Rebecca was very helpful. As warned I have to do a few things to it before it can be ridden. Although there are very few instructions the guys in the workshop have helped me figure things out and I may have to get their assistance again. Any way, to this point I'm a very happy customer.

Jane Allington

Oct 21,2020

Quick and easy. No hassle. Job done. Would definitely use again.

Aberdonian

Oct 19,2020

Good customer service!

customer

Oct 17,2020

The bike is an opened box, possibly a return or a floor model. Bike frame was rewrapped with paper or foam by masking tape to make it look new, some small parts were mixed up in opened plastic bags, and the box of the bike was tapped back to hold it together. If I was around during delivery I might have rejected it. So far nothing on the bike seems wrong but I am not entirely sure if no small parts in those opened bags are missing.