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Reviews 431
Mark Taylor
Apr 27,2022Excellent and efficient service from Bonnie at the Hansgrohe team - always a pleasure to deal with them.
Adam S
Apr 25,2022Really impressed with the customer service from Bonnie, who seamlessly helped us fix a 5-year old leaky. We emailed a few photos of the tap and she managed to identify the old model and also the faulty part that needed replacing. She explained the issue very well and provided a link to purchase the new part. Package arrived in a few days and just like that the tap was fixed. I emailed back saying it was working and that there may be a screw missing at the back of the tap, which I had not noticed before. She has now sent the missing screw as a gesture of goodwill! Total pleasure in dealing with Bonnie!
Val farren
Apr 23,2022Fantastic service from Bonnie,dealt with my query quickly and efficiently.
Ashleigh Wiles
Apr 21,2022We purchased a newbuild two years ago and recently the shower started playing up. I contacted Hansgrohe and Bonnie was super helpful in getting the correct part out to me.
Arnold Segal
Apr 14,2022I had a broken safety plug. I bought it less than 4 years ago. Bonnie Bright in customer services sent me a new one, which arrived today. Thank you Bonnie.
Leigh Blackwell
Apr 13,2022Excellent 5yr Guarantee. We have a kitchen tap that after 4 years developed a small leak on the spray function. I spoke to the very helpful Bonnie on the customer service number who requested some reasonable information by email. As a result of the single email we had an order confirmation the next day and a few days later we have received a replacement part direct from Germany.
Customer
Apr 09,2022Outstanding service provided by Bonny and Jed. Knowledgeable and very supportive from taking the call to fixing the problem. Thank you for a world class service from Hansgrohe.
Paul
Apr 08,2022I enquired about a part for a showerhead and was looked after by Bonny. She went above and beyond, calling back when she said she would and researching the part which in the end was not a Hansgrohe part.
BKW
Apr 05,2022Excellent service received. Emma from customer service handled my query very professionally which resulted in a positive outcome.
Robert
Apr 02,2022Excellent service. Replacement part delivered next day well ahead of expectations. Thank you.
David Edwards
Apr 01,2022Excellent service. Everyone I have dealt with has been extremely helpful. The service I received far exceeded my expectations. Thank you very much
Timothy Chapman
Mar 31,2022When I phoned Hansgrohe, Charlotte answered. She was extremely knowledgeable about their products, identifying exactly what was wrong with the shower and the part I needed. Charlotte then emailed a link for ordering the exact part I needed. I wish more companies had a Charlotte on the customer service team. 5*
Sabira Ganiwalla
Mar 30,2022I had a problem with the cartridge relating to the wash basin tap. Ged Hulm was very helpful and despatched the replacement cartridge but unfortunately the engineer found the tap faulty. The new tap was despatched without any arguments and was fixed. The service provided was simply excellent. Many thanks to all concerned
Greatblackhawk
Mar 30,2022E-mailed customer services twice with a very polite enquiry indicating desire to buy their product but had no response. Not encouraging so now looking elsewhere. No way to know who to contact. Please advise
David Perl
Mar 26,2022Fitted their products in 4 of my showers - all work great and love their rainfinity 360 shower head
Brian McAlinden
Mar 26,2022I was in contact with Hansgrohe regarding my 3 year old shower showing the hot/cold symptoms. The supplier had previously advised replacing the thermostat. This didn't fix the problem, and I suggested to Emma at Hansgrohe tha the problem was either the replacement thermostat was faulty or possibly a damaged hose. Emma supplied further replacements and advice. Damaged hose turned out to be the problem. Top-class customer service throughout.
William Jerram
Mar 24,2022I needed a replacement switch for my shower control. Bonnie was strait on the case and assisted with clear advise, identified the correct part and shipped this immediately. Very happy with the service received. Thank you.
Ahmed
Mar 21,2022Emma from Hansgrohe gave me all the advice and knowledge needed to complete my project and I wish she receives a promotion
Suki
Mar 20,2022Great service and prompt replies to email. They fixed problem with my shower.
Hansgrohe Limited Unit 2 Edgehill Drive, Tournament Fields, Warwick, CV34 6XQ, Warwick, GB
http://hansgrohe.co.uk
Ian Rycraft
Apr 28,2022For some reason Hansgrohe weren't receiving, or weren't replying to my emails so I had to give them a call. Bonnie was extremely helpful and the issue was resolved quickly and efficiently.