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Reviews 431
J G
Oct 21,2022Excellent and prompt assistance. Needed advice on replacing the thermostatic cartridge on my shower and wasn't able to identify the precise model I had. Spoke to Sophie who suggested I sent in photographs. She got back to me later the same day with the shower model number and the thermostatic cartridge model number and a link to purchase.
Katy
Oct 21,2022Sophie sorted out the issue straight away. Looking forward to receiving a replacement. Thanks
Pretep Ppretep
Oct 20,2022Phoned to find a part number to fix my shower head... Hans Grohe (Emma) were brilliant - I was able to speak to a real person straight away without having to go through 27 computer generated options. She replaced the shower head for free as I didn't realise it was still under warranty.
Bryn Anderson
Oct 19,2022Super helpful support staff on the phone and email. Sent me out a replacement part (a washer for a cap) free of charge.
Keith
Oct 15,2022Good service but spares are very expensive ie item 97403000 small rubber bellows on top of shower head £24.80 this puts me off telling my customers to buy your products regards Keith bushnell heating and plumbing engineers
Bill Alexander
Oct 13,2022I was struggling to understand how to remove the handle from a mixer tap to stop it sticking and/or change the cassette/cartridge after contacting Customer services I had a very swift response with a diagram showing how to remove the handle and detailks of the spares required. I was very impressed both with the patience of the young lady I spoke to and her excellent detailed response to my query12
John B
Oct 09,2022Brilliant customer service. Had an issue with a new Axor tap which appeared to have a damaged flexi connector. Phoned the technical team and the lady I spoke to had a replacement part sent out the same day. I have a number of Hansgrohe/Axor products throughout the house and this is the first time I have ever had an issue.
maz marar
Oct 04,2022Thank you hansgrohe and in particular Sophie who was very helpful and knowledgeable
Mr Nicholas Wallace
Sep 30,2022Five star service from Sophie on Customer Services. Efficient and friendly. Thanks
Geoff
Sep 28,2022Sophie Merrell was fantastic in quickly identifying the problem and expediting a replacement part. Her technical knowledge and application to the issue is a credit to Hansgrohe. Very much appreciated.
Sandra Porter
Sep 28,2022Sophie really helped with my query this morning. Excellent Customer Service. Thank You
Anon
Sep 28,2022Sophie was extremely helpful in quickly resolving our issues. Excellent customer service. Thank you.
Dhi Publications
Sep 21,2022Sophie, Went to a good deal of trouble to sort out incorrect spare part & replacement.
Ian
Sep 07,2022I phoned customer services after removing a shower head in the wrong sequence and as a result was struggling to get it back on again. They couldn't have been more helpful. Denese was great and forwarded me all the relevant information I needed to get the shower head back on. It was refreshing to phone a customer services helpline which was answered by a real person after 3 rings! Denese was very helpful and knowledgeable. The quality of the shower (which was 10 years old) was excellent and I'll be recommending the company to my future clients for sure.
Tom Barker
Aug 25,2022Over 20 years ago, I installed a Hansgrohe shower and it has been great. Recently however, the cursor which holds the shower head broke, and I researched the internet for a replacement. Too confusing, so I rang customer services at Hansgrohe. They were superb! Denese was friendly and helpful, and quickly determined which part I needed. Despite being sent from Germany, it arrived within 4 days days...fantastic service! I only wish that more companies would copy the Hansgrohe model....Gold stars to everyone!!
Tom Owens
Aug 14,2022Contacted Hansgrohe direct about a problem with a dripping shower as the company which had supplied and fitted it had gone bust. Spoke with a very helpful customer adviser who identified the problem and undertook to have a new valve despatched. The valve arrived at 8.00am the following morning with a note on how to fit it. Watched the cos. Video on U tube and had the old valve out and the new one fitted in less than 30 mins. Top marks….Top service
Ian Clayton
Aug 05,2022Great company to deal with. We purchased a shower mixer, via Amazon, it passed water slightly when off. I contacted them and they sent an on/ off valve out. I mistakenly quoted the wrong part no. (there are are so many mixers that look the same) so the one that was sent didn't fit. Much to my appreciation they were happy to resend the right one. The mixer works great, would buy more of their products based on my experience.
Amandeep Virdi
Jul 18,2022One of the parts supplied by Hansgrohe for a thermostatic shower was faulty (missing a bit of rubber or something the help hold the hand shower). I called Hansgrohe and explained the problem. Throughout Bonnie helped me find the part number and organise for a replacement to be sent. Of course, I wouldn't expect a faulty part upon purchase but Bonnie has made this a non-issue. Hopefully the part works as it should, but I'm confident Hansgrohe will be able to rectify the problem if not.
Tim Peppiatt
Jun 30,2022The perfect fusion of online and personal one to one advice. Emma Townsend was brilliant.
Hansgrohe Limited Unit 2 Edgehill Drive, Tournament Fields, Warwick, CV34 6XQ, Warwick, GB
http://hansgrohe.co.uk
Jon Wright
Oct 21,2022Thanks Sophie Morrell for the help and superb service. Spare part being delivered direct to me. 👍😁