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Reviews 431
Lee Stephen
Dec 09,2022The representative that I dealt with (Lauren Streeting) was very helpful, courteous, efficient and knowledgable - and able to send me the information that I needed very quickly. It was much appreciated.
Peter Hazell
Dec 09,2022your customer service Emma Townsend was very patient and well informed about your products all my problems and questions answered very satisfactory best regards Peter Hazell
Mark Duffield
Dec 05,2022I emailed Bonnie a few pictures of an old shower I needed spares for and she got back to me nice and quickly with all the info I needed, excellent service.
RICHARD SEABY
Dec 03,2022A SPARE PARTS ENQUIRY I E MAILED THE PICTURES AND HAD THE PART NUMBERS WITHIN 10 MINUTES EXCELLENT SERVICE!!!!
Aigars
Nov 26,2022It was my first time purchasing Hansgrohe products, and I had some problems with the performance of the item I bought almost 3 years ago from Amazon (Amazon rejected solve the problem and contacted Hansgrohe directly), and thanks to absolutely fantastic customer service and the 5-year guarantee promise, the problem was solved promptly. From now on you're number one on my shopping list and I'm happy to pay extra for such an excellent service. Personal thank you to Ged Hulm Customer Services Advisor
Derek Dinsmore
Nov 25,2022I could not have asked for a more efficient and prompt response from Lauren Streeting of Customer Services to questions regarding a problem with a shower unit. Thank you.
Anon
Nov 24,2022Your representative Sophie Merrell should be promoted to head of customer services immediately! I'm not being facetious, she was great. I had filled in your "contact form" eight days previously and had no replay (apart from the automatic one). Three days later, I sent a further email complaining that I hadn't received a reply but again got no answer. When I telephoned and got through to Sophie, she was apologetic, courteous and eager to address my problem which she certainly did. All of the customer services people who totally ignored my initial communication are a disgrace to Hansgrohe and you would be better off replacing them
Jenny
Nov 21,2022Awful products! Taps stain so easily…clean one day…stained the next! Can’t remove them having tried so many different products! Don’t waste your money!
Mr John R Strudwick
Nov 15,2022Very helpful and knowledgeable assistance in locating a replacement part for an old shower. Exactly what customer service should be! Many thanks ...very much appreciated. (Date of experience over several days).
Julia Worley
Nov 11,2022The customer services were very polite and prompt in dealing with our queries .
John Bliss
Nov 09,2022Excellent and prompt service from Emma in identifying a 12 year old bathroom tap that was not featured in their current range and advising me on the part numbers I needed.
Daniil Gurasvili
Nov 03,2022I have contacted Hansgrohe about my bathroom tap, which I had installed a few months ago but unfortunately the tap has developed some chrome corrosion due to chemical I have used to clean it. I was helped by Emma who when i explained what has happened, she has agreed to send me a new tap as a gesture of good will with cleaning instructions. Thank you Emma for you help I'm very much delighted with you service.
Humper
Nov 02,2022Definitely there are problems with Eurobath, but once the management of Hansgrohe are alerted, I am totally reassured that the experience of the customer is really valued by Hansgrohe, the solution is completely to my full satisfaction. I am glad I have made a right choice of choosing Hansgrohe and I will continue to do so. The previous post I have deleted as the issue had been settled.
Kenneth Steer
Nov 01,2022Excellent quick response and assistance in identifying necessary parts required, and providing link for ordering parts, Kenneth Steer, KTS Services
John Simmons
Nov 01,2022Great customer service. Within 30 min I had the answer to my questions.
John Burrows
Oct 28,2022In a very short time Emma in the customer service department identified the 25+ year old shower mixer tap and sent me the drawings have how to change the cartridge. This was extremely helpful, prompt service most pleasantly handled.
James Barker
Oct 28,2022Spoke to Lauren earlier today who has come back to me same day to solve to problem completely! Brilliant service once again very helpful!!!
John B
Oct 27,2022Great company..no asking for pictures or videos of the leak in my shower head …just sent out the part needed and even said they will sort out a plumber to fit it if I can’t do it myself 10/10
Yusuf parekh
Oct 22,2022Sophie was very efficient and sorted out our issue immediately
Hansgrohe Limited Unit 2 Edgehill Drive, Tournament Fields, Warwick, CV34 6XQ, Warwick, GB
http://hansgrohe.co.uk
Gillian Porter
Dec 15,2022Emma, in customer service was very helpful and understanding of my problem and solved the issue very quickly, excellent service!