To leave a review you need to be logged in
Reviews 180
J Cummins
Jul 04,2022As a landlord in the Canada Water area, I have been with Hastings for the past two years. Their service and professionalism during this period has been exceptional.
VJ
Apr 16,2022Smooth and timely renewal service from Kay. Jason’s helped ease maintenance of property. Thank you to both of you!
Henry Stephens
Apr 15,2022I can recommend this agency to landlords. They’ve let my flat in Bermondsey for over 7 years. The tenants they brought in have all been reliable and contented - this to me is their stand-out skill. They are professional and on the whole fair. A few unexpected costs have popped up, but nothing intolerable. In addition they have been prepared to offer occasional advice and support on management. Good job so far - thanks.
gaurav singhvi
Apr 13,2022I have been a customer for 9 years. My experience with the company as a landlord based in the USA has been outstanding. The company is extremely efficient and responsive. They are able to rent the flats relatively quickly at good rents. They also take care of all maintenance issues in a timely manner. They manage the finances impeccably. I can’t recommend them highly enough. I specifically want to highlight two individuals who work there, Kay and Jason. They are extremely professional, diligent, dedicated, and talented. Absolutely delightful to work with. Can’t recommend highly enough.
John
Apr 12,2022Kay has been very helpful in our lease since our properties has been handle.
Ash
Apr 11,2022Kay from Hastings gave my daughter great service, she help negotiate her home. We look forward to being long term clients of the company! Kay is a real credit to her team.
Aleksandra Zlatkina
Apr 11,2022For years have been receiving consistently professional service from the Team.Would definitely recommend if you are looking for a reliable Agency!
joanne wadham
Apr 03,2022Ive tried replying to trust pilot link, the link isnt working. Just to add i asked them to end my policy on monday but they didn't and are now charging me for 5 more days. Check out there facebook page lots of people having issues
Christos
Mar 31,2022I don't usually waste time to write reviews online but Hastings and their service had an impact on my mental health... We left the property we rented from them after having 1 year contract. We didn't renew as they were asking a 42% increase in the rent!!!! The market is back to normal, covid is over bla bla bla. After leaving the property they never got in touch with us for inspection and inventory check, never! They deducted 650 pounds from our deposit for professional cleaning, 650 pounds...after they inspected the place by themselves and of course sent over their cleaning service for the job. I work as a consultant in London having a M.Eng and M.Sc and I still don't make this money for my services. This is pathetic, unprofessional and miserable, taking people's money because they just decide to. And dear Hasting's agents, if you know the market so well please don't waste your time working as estate agents but instead go and work for the big funds in the City! Just avoid them.
Antoinetta
Mar 29,2022worst agency ever, literally thought of every excuse to take money off my deposit, do not ever use this agency
SY Lua
Mar 03,2022The Property Management Dept is Good. However the Renewal Dept has a lot to be desired.
Scarlett Morgan
Dec 30,2021Hastings have been lovely to deal with , we didn’t have any issues and have just renewed our tenancy through them! Thanks :)
Mairi C. Sanchez
Dec 10,2021Renting a place has never been this easy and straightforward. Communication with Alexa couldn’t been easier, always available to answer any question. Everything was provided as offered at the beginning or even better. Thank you Hastings International
Marko Cubric
Dec 09,2021It was an absolute pleasure to have Alexa assist us through the letting process. We had a really difficult time trying to find the flat and Alexa made the whole process so much easier. Thanks for all the help!
Suri
Nov 24,2021I have been using Hasting International for my flat As a Landlord I have been updated everything about my but could be better especially the quotes for the repair is exorbitantly vet high and also yearly statement is very confusing
Mark Bithell
Nov 24,2021I have used Hastings International to manage my rental property for a number of years now and they have always been very responsive, providing helpful guidance when tenants move on and with respect to changing landlords responsibilities, and my property has never been vacant for more than a day or so. I do think that the accounts they provide for each tax year could be a bit more user friendly (they are cumulative accounts and it would be easier if they more clearly and simply stated the tax year rental income and the tax year expenses).
Simon onana
Nov 24,2021They have been amazing right from the starr of the tenancy. Never had a problem, always prompt to respond to our queries.
C Phang
Nov 24,2021While Hastings International has provided good service, it can improve on certain areas e.g my previous tenant moved out and left the apartment in a mess with work to be done to make it livable and I had to foot the bill. The deposit money from the previous tenant is meant to cover such costs. For the deposit money to be released, I was told it had to be done by a solicitor. Due to Covid, it was not released as the solicitor was working from home. Since Freedom Day, where normal life has been restored, I have yet to receive the deposit money. Hastings has fallen short in service in this respect.
CT
Nov 24,2021I had to renew my tenancy contract, and all went smoothly, my point of contact was courteous and answered my emails pretty quickly.
42 Borough High Street, SE1 1XW, London, GB
http://www.hastingsinternational.com
Robbert
Jul 07,2022I’ve been a tenant with Hastings for 12 months and after the end of tenancy, it took me almost four months to get my deposit back. First they ignored my emails and phone calls for three months and then they kept coming up with new lies about damage that was already there on check in. We got our deposit back after endless email chains and phone conversations but let this be a warning for everybody who wants to rent at Hastings. Also other reviews at this platform confirm that this is not an incident but common practice at Hastings My advice: if you ever become a tenant with Hastings, make sure you make pictures of every minor damage (if in doubt, add it to the check in report) because they will try to cut your deposit even if the damage was already there.