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Reviews 706
Downs Solicitors
Jul 25,2024You dealt with the process for registering the details of the Transfer of our client's property in an efficient and timely manner
Rafal
Jul 25,2024Brenton was great. Very helpful and responsive to any requests. He's a credit to the company.
Jonny Roger
Jul 24,2024I’m disgusted in this management company, when I call them they are never available to talk too and they never return my calls. Our estate is also as bad as their service. Bushes are never cut down so they look tatty and the grass is now 3/4 foot high.
christel musset
Jul 24,2024Very good experience from interacting with Genavieve from HAUS regarding information on my tenant. She reacted very quickly and was helpful.
Gbemiga Meduoye
Jul 24,2024Just an FYI for anyone paying attention to the positive Haus reviews on here. Notice all of the positive reviews are for trivial tasks like "showing someone a portal" or "answering the phone and being polite". Anyone who has any experience of asking Haus to do anything more complicated than the tasks stated above will realize the true depths of their incompetence and dishonesty
Lyn Baniares
Jul 24,2024I was recently informed that I need to reach out to the management and make sure the record is updated. I sent an email to confirm and Genavieve was able to quickly get back to me and confirm that she successfully updated the records. That was a totally smooth and effortless interaction
Mr&Mrs Sharma
Jul 23,2024I recently contacted Genavieve from HAUS regarding an enquiry about the new portal. The staff was extremely helpful and informative in addressing my concerns. All my queries were resolved promptly, and I was reassured that I could reach out again if I had any further questions in the future. The experience left me confident in their support and responsiveness.
Laura Durham-Rech
Jul 23,2024Genavieve was great and going through the process of tenant registration for our clients. Really easy and well communicated! Thank you!
Giovanni
Jul 19,2024They have taken over the running of our block 1 and a half years ago, At the start we gave them time, listened to what they had to say and waited. In short we are still waiting. Communication is shocking, they do not respond to emails in a timely manner, they do not respond via there portal in a timely manner and keep pushing dates back, no positive change has happened since they have taken over, and 90% of what they said they would do has not happened. A company well out of there depth for a complex that has 300 flats across 4 blocks
Steve
Jul 19,2024A big thankyou to Genavieve from Haus for making the tenant portal registration very easy.
Alex T
Jul 19,2024Dealing with Genavieve has been a pleasure! She assisted with the tenant registration process and has overall been a pleasure to deal with! Thank you for such great customer service.
Belinda
Jul 19,2024I would just like to say thank you to Chanel Pon, who responded to my email query as I was concerned about payments I had made to the previous management team in error. Chanel put my mind at rest & looked into it as promised. She got back to me in a timely manner & made sure my accounts were all accurate. I am really impressed with this level of service & would like to thank Chanel for sorting this out so quickly. Thank you
Cora M. Eliot
Jul 17,2024I’m very surprised by the positive reviews as my experience has been horrid. This organisation does not understand the basics of duty of care towards disabled residents. For almost four months, I begged them for action on two matters. It all fell on deaf ears. Their negligence caused harm to my service guide dog and to my daily life as a disabled tenant. As I write this review, I am still in a state of despair and disbelief at the callousness, carelessness and negligence of their staff.
Silke Gatermann
Jul 16,2024Whenever we've needed to sort anything out with our payments, such as breakdowns of payments or copies of invoices, Chanel Pon has been extremely helpful and patient. Great service, thank you!
Elaine Mitchell
Jul 15,2024Once again Chante Louw was able to deal with my request very efficiently and promptly. It gives me much confidence to know that I can contact her and receive a response without delay.
Wing To Lai
Jul 15,2024Recently, the management company asked me to trim a tree in my back garden. A staff named Chante Louw who is responsible. She is patient and willing to help and she had provided me a quotation on my request. Though finally I did not use the contractor, she is still very patient to follow up the case and give me prompt response. I am very appreciated for her work. In a nutshell, I found that the management company has improved a lot this year.
Elena
Jul 15,2024They don’t reply to emails or phone calls. They turn our water off without warning and without permission. We have been left without water for a whole day now and we cannot reach them by email or phone to turn it back on. We pay a lot of money for our water bill. They need to leave our water turned on or they need to pay us the money we have lost due to them withholding our water supply.
Rebecca
Jul 12,2024I was recently helped by Chanel Pon and she was an absolute star. Super quick to respond, she sorted everything I needed sorting and kept me updated along the way.
C Stephens
Jul 12,2024I highly recommend Davida Fouche as a management assistant. She is diligent, and helpful, and truly made my sale and purchase process smooth and efficient. Davida's expertise and professionalism were invaluable in ensuring a successful transaction.
Quinton Scott
Jul 25,2024Recently e-mailed Brenton Steenkamp at Haus to arrange an appointment for a front door inspection. Brenton came back very quickly with a confirmed time slot - easy and quick transaction