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Reviews 706
Abbey
Sep 19,2024Kholewa assisted in a sale transaction that is due to complete imminently. The enquiries that were referred to her by the Buyer's solicitor were complex and convoluted but Kholewa was incredibly helpful in addressing these and ultimately assisting in the transaction completing. She was also timely in her responses and pleasant to deal with. I would recommend her to commercial clients who manage flat blocks and estates for use in future.
Stephen Tandy
Sep 19,2024Amber went beyond great service in getting a on going and recuring electric Gate repair sorted and kept my fully updated on progress - brilliant customer service.
Viv
Sep 10,2024Brenton Steenkamp has been very helpful and fast in his responses.
Adrian
Sep 06,2024I live in a block in Clapton that has been managed by Haus since 2019. While Haus is generally responsive where it comes to smaller issues, the long-term maintenance of the block is woeful. Three examples: (i) After a fire in June 2023, we are left with three rather than five boilers. There is no date by which the missing boilers will be replaced, as far as I can work out. (ii) A water feature that runs the length of the development required repairs. In aid of these, it was drained about two and a half years ago. It remains empty to this day, with the repair job unfinished. Again, there does not seem to be a date by which the issue will be fixed (which severely affects the value of a subset of flats). (iii) The development is now fifteen years old and needs to be repainted, which you would imagine is part of a cyclical maintenance schedule - except that there does not seem to be such a schedule. Haus shirks responsibility for these issues (as any response to this review will no doubt make clear). There is always someone else to blame: the loss adjuster, the contractor, the residents association, etc. There is never any acknowledgement that the buck stops with the company that gets paid just under £24K per year to manage the block. Managing a block means sorting out problems and keeping it in a decent state! I don't want to spend my time writing reviews like this. Get things fixed!
Robbie
Sep 05,2024Dilber has been extremely helpful, knowledgeable and friendly as she has helped our block of flats with a right-to-manage application. I could not recommend Dilber and Haus more highly! Thank you!
Kim Filippi
Sep 01,2024Josh Lee is one of the best property manager in London. He is very quick and efficient in sort problems out. He is always very kind answering the issues. Happy to have him as a property manager of my building.
Customer
Aug 30,2024Having just received an email from the Head of Property it is surprising and disappointing that his email (in reply to mine) was very vague and dismissive of our concerns and made no reference to solving our problems, unlike his more accommodating “public” reply. I refute his excuse he did not know to which property manager etc I emailed or the address of my flat because obviously they were on the emails I sent. Similarly that he alleges they did not receive emails from my email address. I sent him copies! Moreover his co. introduction letter stated they reply to emails. We could not contact them on their portal because it was not working. Very disappointing. We hope they take note of our concerns and do their job in future.
d bhatt
Aug 29,2024Genaveive,was really helpful each I contacted regarding login issues. She responded very quickly and helped to resolve tge login issues ...caused by haus website.
Dina El-Sioufi
Aug 27,2024Excellent service anc prompt response. Thank-you very much Mr Brenton Steenkamp. 🙏
Silvie Brouková
Aug 25,2024I'm deeply disappointed by the service this company deliver to their customers. There is zero communication if you need their assistance, if you stand up for your rights they are arrogant, and their language is threatening. It's shocking how I was treated when there was a communal issue in my flat.
Samantha-Jo Redman
Aug 23,2024Chanté was extremely helpful and professional she acted quickly and resolved a rather big issue with our building in a timely manner. Thanks again for such great service.
Clive Pollard
Aug 23,2024I am selling my property and have been dealing with Teresa Rudman. It is never easy tring to sell any property where a management company is involved as the process can take some time. However dealing Teresa Rudman was an absolute joy. She went the extra mile to always help, she always called me back when necessary and helped me all through the process. She is a huge asset to Haus and this should be acknowledged. Today we completed and the some of the smooth sale is put down to Teresa helping me and my solicitor. Thank you Teresa.
JAK
Aug 23,2024The team at Haus especially Selina and Lamees have been amazing. It's not easy to do what they do. The first contractor did a poor job which they recognised and resolved. The best block management company I have ever worked with. Thank you.
Sam Haywood
Aug 23,2024Just really useless
tim grimsditch
Aug 23,2024I live in a block of 50+ flats "managed" by Haus. On five separate occasions since June the water supply has been cut off leaving all residents without any running water for hours (my neighbour has a three month old child). Haus' contractors visit briefly to reset a fuse, and then leave without solving the underlying problem. This is a scam - we pay management fees and yet there is no management.
Mike Televantos
Aug 22,2024Very pleased with Haus Block Management helping us achieve best quality for best practice, unlike previous companies managing the building that were very expensive for not great quality. All residents of the block seem to share this experience. I feel particularly grateful for the quick and valuable help of Genavieve Williams. Very recommended.
Charlotte Grace Lala
Aug 22,2024Awful! We live in Paradise Park and the things that have been repaired break within weeks and then we have to pay for them to be fixed (again and again)... contractors charge astronomical prices and Haus do not care. Our water goes off weekly. Water feature had dead rats in it and is not in working order. Fees have gone up and up and the management quality and running of the estate has gone down and down. Steer clear!
Ieva
Aug 22,2024Appalling management, only fixing issues on a temporary basis without identifying roots of the problems. Our block is experiencing repeated water outage (now it is the third time in two weeks!) and the handling of the situation is very bad. Their contractors don't seem to have the skill to rectify the issue on a long term basis as the water outage now seems to be happening regularly.
S King
Aug 22,2024Haus have been managing our block for several years now. Since that time the service charge has tripled and the service we receive has deteriorated significantly. The communal boilers were not properly repaired after a fire, the water pump fails on a regular basis leaving us without water, a ‘water feature’ has been an abandoned eyesore for more than a year. That’s just a few of a long list of issues. Despite paying for Haus, leaseholders cannot get rid of them because they are appointed by the equally awful freehold company. Roll on leasehold reform when we can hopefully stop paying huge amounts of money in service charge and ground rent to companies who just see leaseholders as a source of income. I am baffled by the 5* reviews on this site, I have to question if they are genuine.
Xx
Sep 23,2024Having read the other 1 star reviews on this site and seen Haus’s responses, in particular the one setting out that: “Our goal is to always communicate respectfully and effectively, and we are here to address any concerns you may have.” Here is the response I received from Graham Bennett in respect of emails in which I was raising serious and legitimate issues with Haus (data protection, fire safety, failure to follow its own complaints policy being just a few examples) - this clearly notes that Haus regards these as “of no relevance”, and “vexatious and hollow matters”. Response to Emails – Monika has alerted me to the volume of emails generated by yourself, most which are of no relevance, significance or of issues directly impacting you living in your home. Dealing with unnecessary emails over issues that can be raised on our portal and the notice board is both time consuming and costly which may result in management fees for your block being increased appropriately. With that in mind I have instructed Monika to acknowledge receipt of your messages and only responding to those that merit a response but then doing this on the portal and noticeboard. This is to prevent Monika being presented with unnecessary work responding to vexatious and hollow matters. If you require any further information or have any queries on this response, then please contact me. Regards Graham Bennett Graham Bennett MTPI Head of Property Management It is unclear how, in light of this, Haus is able to provide a response to a negative review claiming that its goal is to always communicate respectfully and effectively. Or that it is there “to address any concerns” residents may have. Even our estate representative’s emails remain unanswered. So, in our experience, not only does it not communicate respectfully (with any of us here it seems), more often than not it refuses to communicate at all. Also, the comments from Haus re: “ data protection compliance”: “the intent was to comply with GDPR regulations. Discussions had to be limited to protect privacy and ensure compliance with data protection laws.” Yet Haus is aware that private and confidential information is being wrongly shared with third parties, which has resulted in personal safety concerns and the involvement of the police. Even now, we have third parties/contractors sitting in the on site office being able to see information they should not. Haus is aware of the situation and that this is a breach of confidentiality and privacy - it ignores all correspondence. So much for “compliance with data protection laws”. It’s bad enough that it does it, worse still that it knows it shouldn’t and does nothing. I’m glad to know my personal information and person safety are taken so seriously by Haus. Shocking. I do not feel safe in my own home while we have Haus as a management company.