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Reviews 706
Andrew Northwood
Aug 22,2024Repeated failure to resolve problems with the water supply.
Chloe Franklin
Aug 21,2024According to their agreement with my building, the stacks are meant to be cleaned twice a year- this wasn’t done as it should have been. As a result, the stacks blocked and backed up into my flat, flooding my kitchen. Haus took well over four hours to respond. I had to call numerous times to speak to my property manager. The managers response when I said it has been stressful and it’s still flooding was “that’s perfect.” This is not an acceptable response to a tenant in distress. They are lucky nothing was severely damaged. The issue was raised four months prior on the portal and was not addressed which resulted in the flooding. Incredibly poor service, poor communication, and poor support from property managers. Would not recommend
J Harrison
Aug 21,2024This is the worst management company I've ever had the bad luck of dealing with, and they've run our estate into the ground. Our properties have been devalued due to incomplete projects on the water feature that have been allowed to drag on for years and we suffer from weekly water outages which cause residents huge amounts of stress. Avoid at all costs.
MD
Aug 19,2024Very good support from accountant to clarify may service charge account.
Ruby Kearney
Aug 17,2024I have been with Haus Block Management for close to a year now. In that time, Chante has been my main port of call. She is so helpful, always on hand to support. I have had many question regarding the property and shared area that Chante has consistently responded to quickly and with clarity. She really is outstanding at what she does and I am very grateful!
Nuno Pinto
Aug 17,2024I live in a flat for approximately 4 years now. During that period this company is managing the building for approximately 1 year and 3 months. Before they take control of the building management, I used to ask the other company for water and electric readings, which they used to send within one or two days. They never failed, and were always very polite (no scripting bs). Since HAUS Block Management company took control, I never got an energy reading again, even after requesting it several times. This year I spent approximately 5 months away, the energy company keeps estimating and charging me, and I cannot send them the current readings. Edit: My issue was addressed in the next day after posting this comment. As a consequence, I've changed my rating from 1 star to 3 stars.
Pritpal Manku
Aug 15,2024As a solicitor, dealt with Kholelwa Tshomi, who was very prompt and knowledgeable regarding the transaction. This ensured that the matter progressed swiftly to completion.
Melinda B
Aug 13,2024Fast response and supporting. I’m very pleased with the service they provided to me.
Susan Butler
Aug 12,2024I am grateful to Haus for taking care of South City Court during this electrical outage time. I am grateful to Rene May for talking with me on the phone at this time. Rene was polite and professional, a credit to Haus. I hope that all the work to mend this situation gets underway very soon.
Jonny Hayes
Aug 12,2024Assistant Property Manager, Chanté Louw, was extremely swift in arranging the repair of a fire alarm fault and should be commended for her efficient service.
A I
Aug 12,2024I recently contacted Haus management about a few issues in the building that needed fixing. I was surprised my concerns were addressed and resolved so quickly. Chante Louw is incredibly responsive, promptly answering emails the same day she receives them. She is always eager to address any issues or concerns I have, and tackles problems quickly and efficiently. Her communication is clear, polite and easy to understand. Well done, Chante! One of the things I appreciate most is the genuine care and understanding. Her strong work ethic, superb time management and exceptional customer service skills make her a standout in her field!
Mike
Aug 09,2024Outstanding service from Ashley, supporting us with multiple Section 20 activities. Pro-active communication to all residents and displaying great experience in major works, offering valued advice and guidance - we all have great confidence in Ashley and Haus.
Beverley Virgin
Aug 09,2024Because whenever I have a problem with my flat I can always call Mis Louw She is always willing to assist , and reply’s very quickly with answers. I trust her that she will act very quickly.
Cherise Thornicroft
Aug 08,2024I have needed support from HAUS a few times in the last couple of months, both times I have dealt with Rene May. Both times, she has been exceptionally helpful in resolving my query and providing the information I've needed during my flat sale. She has been so kind in her approach and makes my experience with HAUS a very pleasant one. Thanks Rene!
Sam Kelsey
Aug 07,2024I have had a good experience dealing with Jamie-Lee Jeptha and Cameron Butler. Thorough research and a good response time which helped resolve issues quickly.
Shivani Singh
Aug 06,2024I have worked closely with Janine Ford on a few occasions now. I live abroad and so finding someone reliable who could take care of my property in East London was paramount. Janine is most diligent and proactive. There always is a personal touch in the way she will reach out whenever there is an issue with the property. I feel very reassured whenever she is on board. She goes above and beyond, ... always.
Marco
Aug 05,2024Jadon was of a great help solving the issue we had. Since he stepped in the process was followed and solved smoothly.
Vadim
Aug 01,2024Very helpful staff, every time I needed help they have explained everything in detail.
Wayne Bartley
Jul 30,2024I had an issue with the heating/hot water in my property and Jadon from Haus Block Management was instrumental in getting the issue fixed for me. He was very helpful and always available to answer my queries.
Unhappy Tenant
Aug 22,2024Haus are the management company for our estate and myself and everyone else in our building are utterly appalled by the way Haus is running our estate into the grounds. They take a huge management fee out of our service charge yet we are left with boilers that don't work, areas of the estate that are left in complete disrepair despite our continuous pleas to have things fixed to a high standard (which we pay for) and continuous issues such as being left with no water. We are trying to find a legal way to self manage our estate as Haus truly have no care for the health and safety of livelihoods of their residents.