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Reviews 706
Claire M
Oct 07,2024Genavieve was great at helping me update information on the portal. Thank you
Susan
Oct 05,2024Ever Since Haus has taken over management, the service at the property and the communication has improved tremendously. I can't stress enough how hard it can be to work with block managers but Genavieve Williams and Amber de Beer particularly are wonderful to work with and helpful at any turn. Always enjoy working with them
Tyler Davies
Oct 02,2024Five stars for customer service and knowledge. I have been dealing with Genevieve Williams, she has been a delight to work with and is always on hand to help.
Katrina Parry
Oct 02,2024Genavieve was prompt and helpful in assisting me.
Jake Harper
Oct 02,2024Fraudulent firm: Overcharging 3 times key fobs horrendous comission on building insurance => all of that without disclosing fees, as per the contract they were obliged to refusing to offset a 6k credit against service charges. This 6k credit is actually an abuse of service charge delaying funds handover after leaving them. you should be ashamed of yourselves.
Greg Davis
Sep 30,2024I was speaking with Genavieve Williams this morning who was most helpful dealing with my property that Haus Block manage for me. Many thanks Genavieve
Adrian Goodger
Sep 30,2024Our Manager Genavieve Williams does an efficient and professional job, keeping the records and communications up to date.
Bibi Ilonga
Sep 30,2024This was the first time I contacted you and I get positive results in less than a week. This is all I can say I really appreciate the service I received recently Thanks
samer zoubi
Sep 30,2024I have been dealing with Genevieve with few matters regarding my property management, it is so pleasant to find a helpful and efficient person like her. Thank you Genevieve
Vijay Devaraajhan
Sep 29,2024Great service by Genavieve Williams. Polite, clear and respectful communication. My query resolved swiftly.
Jitesh Soni
Sep 28,2024Great service from the amazing Genevieve Williams . Super efficient and great communication . Thank you Genevieve !
David
Sep 27,2024Genavieve Williams very helpful
Robyn
Sep 27,2024Latoya Okkers provided a great quality of service in dealing with my enquiries regaridng a block our property is situated in. 5 star service !
Elena Faillace
Sep 26,2024If I could give 0 stars I would. We got charged £200 extra for the service charge and it has been almost a year that every 2 weeks we try to reach out and get this problem resolved. I sent dozens of emails and phone calls. The turn-over in their company is incredibly high, 4 people that were in touch with us have now an automatic email that they left the company, the new staff is ghosting us or being aggressive and dismissive the few times they answered (on our side we never sent an angry email). We have lived in this flat for almost a year and the only extra maintenance they undertook was cleaning the external windows and we got charged but no-one actually touched many windows in the block (including ours). I spent so many hours trying to get an answer on the £200 we got charged extra that it wouldn't be worth to pursue this, and I am sure many other residents have dropped issues like this. I am very disappointed that their financial strategy seems to rely on the frustration of their costumers more than the actual delivery of a service. In our case even a very simple service because we just need someone over the phone going through the account statements, can't imagine how they deal with more complex problems. I can't really express enough how unhappy we are. If you can, avoid this company.
Krzysztof
Sep 26,2024Overall very good service... I had a problem with external tv aerial amplifier, contacted Sebastian Zawadzki, he dealt with the problem very profesionally, he was keeping me updated about the progress of the repair constantly so everything was sorted out properly. All in all im very happy with the help he provided.
Highlander
Sep 26,2024Not very good at responding to emails and terrible at taking responsibility for their errors. Unable to keep track of payments (a fairly fundamental part of their business) or to maintain accurate accounting ledgers (their main responsibility). New agents have informed us that "Haus [are] failing to provide required information promptly or in line with their contractual deadlines".
dothehouseup
Sep 26,2024A good all round competent level of service with good response times. Selina is very good at dealing with requests and following through on issues to the end.
DAVID GARDINER
Sep 25,2024Sebastian Zawadzki reacted quickly to a request from a flat owner to provide a summary of works already carried out and intended future work to improve the flat site. He provided a very good summary of the past and future work. This allowed the flat owner to forward this information to his agent who could then forward to a potential buyer. His rapid response and in depth knowledge was very much appreciated by the flat owner.
Owen Bourne
Sep 24,20244k a year service charge and we would be better managed by children of nursery age.
Steve L.
Oct 08,2024I had an issue regarding a leaking window in Powell House. i raised the issue with Sebastian and before my tenants had come back to me, Sebastian had already arranged for contractors to come and complete the job, 10 out of 10 for speedy and efficient service!!