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Reviews 180
Mr Phil Russell
Mar 31,2025Excellent after sales service when my heater packed up after 3 years - provided free part which fixed the heater good as new. Rachel and the team were truly marvellous.
simon Delahunty
Jan 16,2025Really knowledgeable company with great products that simply work! The Heaters extended our UK 'Summer' and even warmed us on the odd bright day over Christmas.
Vince Testa
Jan 14,2025After discussing the efficiency aspects with Rachel and Ruth, I ended up buying 2 clear glass Shadow Crystal 600W Infrared Panel Heaters from Heat Outdoors. They're absolutely brilliant, as was the customer service that I received from Rachel and Ruth. So good, that I'm going to buy yet another infrared glass panel and use these which run at 14p/kwh instead of my gas central heating radiators running at +26p/kwh! Well done Rachel and Ruth and thanks for all the help and support you provided in making my decision to buy these products.
MR
Jan 10,2025Great customer service. Rachel on the chat line resolved the part number query and was very helpful right through to order. Recommend!
Karla
Dec 21,2024I bought the Shadow Sidekick 1.2kw to heat my small basement flat. When it arrived, it was only working on the maximum setting. The customer services ladies were super helpful in assisting me with trying to get it to work via the remote on the lower settings, and then ended up sending me a replacement heater which works perfectly. The heater is great, exactly what I was looking for. The customer services team were really nice to deal with and fixed my problem quickly.
Meg Grant
Dec 18,2024I am blown away by the customer service I have received from Heat Outdoors. It is so rare and refreshing to receive such personal care and expert advice which has helped me navigate through all of the options and find the perfect heater for me. Their range of heaters is unparalleled with competitive prices and speedy delivery. Will be recommending to all friends and family that they do not buy heaters from anywhere else! Thank you Heat Outdoors :)
Kate Saggers
Dec 17,2024Staff were very friendly, helpful & very thorough with answering any questions that I had. I’m very pleased with the heater that I was advised to purchase & would definitely recommend this company to anyone that was thinking of buying outdoor heating.
Daniel Tilt
Dec 14,2024I have dealt with Ruth & Heat Outdoors on a number of projects. The quality of the product is great and always a quick turn around time as most products are in stock for next day delivery. Would definitely recommend to both Trade & DIY customers.
Mr Peck
Dec 12,2024Fast and speedy delivery. Grate product would recommend to anyone !!
Miss Alessandra Michelle Boeri
Dec 12,2024Excellent Service - I was pleasantly surprised when working with Heat Outdoors. As an installer i have been let down many times with faulty products or lack of support after installation but found Heat outdoors and especially Rachel and Paul extremely responsive and helpful. I have been recommending these products to my clients and have had fantastic feedback. From design to delivery and ongoing support i would strongly recommend you speak to the team when looking at purchasing the right product for the right location as they can assist in making sure you cover all yours or your client's needs. Thanks Heat outdoors, Rachel and Paul.
Bijan Morvaridi
Dec 11,2024We bought two heaters (Shadow 3kW) from Heat Outdoors for our restaurant terrace, expecting reliable products based on positive reviews. Unfortunately, the experience has been the opposite. One heater arrived faulty, and while they repaired it, another stopped working entirely just after two years. Heat Outdoors sent a replacement motherboard, but our electrician found the wiring poorly designed, tangled, and dangerous. Ultimately, we had to send it back. The second heater had a failed light bulb. Replacing it was nearly impossible, even for our electrician, due to the poor design and exposed cables inside, which could cause a short circuit. Both heaters had to be taken down during our busiest trading period in December, severely impacting our revenue. Customer service quoted £399.58 for repairs, citing issues like exposed wiring — which should never have been present in the first place. When asked, the manager Martin, confirmed these heaters are made in China. These heaters are poorly manufactured, costly to repair, and impractical to maintain. Simple fixes like replacing a bulb require you to send the item back to heat outdoors, and they charge you through the nose to repair. It’s a racket. Save yourself the hassle and lost business — invest in better-quality heaters elsewhere.
Matrajat
Oct 26,2024Really disappointed - did not expect missing parts after paying premium price for 2 Santini Flame Heaters. There are errors in the Parts List and the Assembly Instructions. And the nuts are really hard to screw on - poor quality threading.
bobby
Oct 01,2024This is the second time I. have purchased from Heat Outdoors, this time I ordered it by phone and went there and collected within an hour. The service was amazing. The quality of the lamps are amazing and a good price, I have no hesitation in recommending this company, 5 star all the way.......
Rachael Parry
Sep 20,2024Absolutely brilliant service! The product itself (Tulip Gas outdoor fire) was vastly reduced in price compared to other, less reputable websites, but is fantastic. The service I received was excellent - I had noticed an error in my delivery address, but when I called, I spoke to Ruth who looked into this for me, sorted it out and issued out my deliver immediately. The fire arrived 2 days later and is brilliant. I highly recommend this company.
Martin Tuck
Sep 04,2024Bought 2 Shadow 1.5 kwinfra red wall heaters earlier this year. Delighted with the purchase. I was unsure of what wattage and quantity I needed. Contacted Heat Outdoors who gave excellent advice based on my outdoor requirements. Heaters arrived promptly and work brilliantly giving warmth outside under our awning. Very pleased.
Alan Siggers
Sep 01,2024Hi I bought a pizza oven from this company I have to say that I'm very happy and impressed with the oven Makes lovely pizzas. And I have to say that they are very helpful people on the other end of the phone should you need to speak to anyone for help. Highly recommend Kind regards Alan
Mouzer61
Aug 02,2024Really impressed with this piece of kit. Cooks pizza great and meats similarly. Small footprint , easily stored. What’s not to like !
Maurice Pattison
Jul 23,2024The friendly helpful response by Ruth to my query about a possible problem with my patio heater was outstanding. Quickly she connected me with martin on the technical side who diagnosed the spare that I required.
Kevin Mathieson
Jun 01,2024I bought a fairly expensive item from this company and had some queries when it arrived, which they resolved, quickly, with expertise, friendliness and professionalism. I dealt with Martin and Ruth and they were both brilliant. I couldn't have been more impressed. Bravo!
Stort Valley Industrial Estate, cm23 2tu, Bishops Stortford, GB
http://www.heat-outdoors.co.uk/
Al
Apr 27,2025Spring/Early summer is here and we just needed something to take the chill off. Our old 'fire pit' took ages to warm up and carried on heating the patio long after we went to bed. The TULIP fire pit is perfect for this time of year providing a few nights each week BBQing in the garden I am just in awe of the simplicity a great product.