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Reviews 180
Kate wright
May 06,2022Bought the Santini Patio gas heater and it arrived next day very well packaged Easy assembly and the Quality is amazing . Very happy Order no 13500973
Paul Norman
Apr 30,2022Ordered a patio heater at 1,30pm - it arrived the next day before 10am. Well packed, and as advertised. I cannot fault the service or the product. Lots of choice with videos demonstrating the products - and the differences between them. Glad I ordered from them.
The Black Swan Inn
Apr 27,2022Amazing service, always available for advices and the after sales-care is perfect. I cannot recommend this company higher. Great product, at great price, and first class service.
Dee
Apr 15,2022I have been meaning to leave this review for sometime now. I bought a Sherpa patio heater, 2 1/2 years back. I read all the hype about it being corrosion protected and watched videos stating it’s superior quality….. don’t believe a word of it!! You have been warned! Within the first year the bolts on the neck fell out and the threads were worn. The superior quality cover (as they sold it) ripped on the second year and now on the third year the top to the heater has completely rusted off so the heater is useless. That definitely isn’t corrosion resistant in my books, and yes it was protected by a cover until it ripped last year. I wouldn’t mind so much if it wasn’t for the fact that at the time I paid almost twice what other suppliers were charging on the basis that it was a better quality product according to their website and the videos they posted. I will never buy anything from this company again. It’s not often I say this but I was had and totally conned! I can only guess they are giving these heaters away to companies like ministry of sound so they can use their name on their website.
Lucy L
Feb 07,2022Really helpful and efficient company. Ciara was great and v knowledgeable. Heaters arrived next day ✅. Wish all companies were this professional.
Phil
Jan 28,2022After looking for spare components for a substantial amount of time, I contacted Heat Outdoors and was taken aback by the willingness to help. Even through tough times with Covid running riot through their warehouse staff they were able to provide a second to none service and provide the parts that were required in good time. Special mention goes to Ciara, who made the whole transaction run smoothly. Thankyou.
Sheila Dunleavy
Jan 10,2022Truly fantastic from my original telephone approach to the company following excellent reviews in Which. I bought the tabletop outdoor heater on 1 November as a secret Christmas gift for my husband and arranged for an extension lead to be fitted before dispatch. Delivery was very prompt. However, there was a problem when we opened the box on Christmas Day. I had an anxious wait until the company reopened in the new year and was nervous about reporting a fault so long after purchase. Absolutely unwarranted because Ciara was calm and reassuring and arranged both a free DHL collection and a delivery of a replacement product. Excellent result. I will be recommending the company at every opportunity. And to management I would like to say that in Ciara you have a gem, professional at all times and one of the best adverts for your company's future business.
Amanda Reilly
Dec 13,2021I would highly recommend buying from Heat Outdoors . I have been extremely happy with the after sales service I received from Ciara after purchasing a Santini Patio Heater . Great customer service ! Thank you Mr Reilly
Chris Marston
Dec 12,2021Bought the heater and discovered damage on arrival. Company were very helpful and replaced the heater. New one arrived next day. Amazing service. Heater now working well. Delighted with the purchase.
Pieter Van Der Westhuizen
Dec 01,2021Due to recent winds my Athena Patio heater was damaged and I had to order a replacement Glass tube. However when the courier delivered it was broken. I have contacted Gracie at Heat Outdoors and she immediately ordered a replacement to no extra cost to me and advised the cost will be claimed to courier …. This was all done by Gracie. 1 day later and replacement arrived in one piece . Gracie took swift action and was very professional throughout the whole process. Not only the service I received but the way it was done as well. I cannot recommend this company higher and o hope they know that she is an asset to the company. Thank you once again for your help with this
Dave Edwards
Aug 31,2021I was in need of a part and used the live chat, Rachel answered and immediately sorted what I needed. Very impressed with the service and will definitely use again. Thank you D Edwards
Mrs p
Aug 26,2021Having given a lot of thought about ordering a heater which would fit in with a small cottage.decided to go for the Santini ECO Flame Gas Patio Heater Stainless Steel - Black . This was ordered with the cover on the 18/8/21 at 9.48am. Didn’t ask for next day delivery . However this was delivered the next day at 11.30 am couldn’t have been more pleased with heater and service.
Heather Allen
Aug 04,2021Great experience when purchasing an outdoor heater. Would certainly buy from them again. Had a minor issue with one of the parts, but it was easy to contact them, friendly customer service and replacement part sent out immediately. we later misplaced a screw, and once again it was easy to contact them, great customer service and replacement sent free of charge next day.
Janet Illingworth
Jul 27,2021Had a small problem with Shadow Heat and Beat heater, was dealt with promptly and efficiently by friendly knowledgeable staff. Would confidently recommend this company.
HC
Jul 22,2021Great customer service from Steve, Rachel and the team at Great Outdoors ! Having been so disappointed with a Santini Patio heater that didn’t light after a long delivery lead time I was very disappointed to say the least and a tad frustrated ! The team quickly turned my frown upside down and a replacement part was delivered in a day or so. The best thing…..the heater looks amazing ! Thrilled !
Mr Eliot Saunders
Jul 22,2021Having purchased a Shadow Fatboy 2.4w and a Shadow Tilt stand from Heat Outdoors I just had to review these guys as they are simply an awesome company to deal with from start to finish. Superb quality products at very good prices, excellent and informative website and exceptionally helpful and responsive customer service team. Shout out to Rachel here. What more do you need! I buy quite a lot of online products from various retailers, but Heat outdoors takes some beating and are trailblazers in my opinion. I've yet to find another retailer that ticks all the boxes like them. Keep up the fantastic work guys. Would give you 6 stars if I could!!! Eliot Saunders
Patricia Gray
Jul 20,2021Great customer service. Glass was broken on our Santa I heater on delivery, but after reporting this, it was promptly dealt with by Ciara. A brand new one was delivered, although it did take some time due to current climate. A partial refund was given. A full refund was offered at the start, but we chose to wait for a new glass. So glad we did. Would recommend this company to anyone, you will not be disappointed. Great product, at great price, and first class service.
Eddie
Jul 14,2021Received our Santini patio heater today, extremely pleased with product..Well made, great heat output, good service, good price, it is one of the best outdoor heaters we have purchased, buy you will not be dissapointed.
Ian
Jul 06,2021Fabulous customer service replacing without charge a heating element that had probably broken in transit but where we didn't realise it had broken for months until the unit was installed. We would highly recommend. And the unit is great too!!
Stort Valley Industrial Estate, cm23 2tu, Bishops Stortford, GB
http://www.heat-outdoors.co.uk/
Joe
May 14,2022Amazing service. Had an issue with a heater I purchased over two years ago that was just out of warranty. Asked a question about replacement parts and a few minutes later received an order confirmation that the part has been dispatched at no cost. They were great when I bought the heater originally and haven’t let that standard slip!