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Reviews 180
Ian Fox
Jun 21,2021Brilliant service - had an issue with a heater and they paid for the return postage and fixed and and had it delivered back within 48 hours. Really decent people to deal with too.
Paul
Jun 17,2021Even though I had not bought my heater new, when it required a repair every member of staff I spoke to could not have been more helpful. The repair itself was carried out promptly and and for what I considered a very reasonable price. Excellent customer service.
John Hutley
Jun 09,2021Absolutely first class staff, and exceptional customer service, excellent communication. Would definitely recommend. Many many thanks.
Simon Fowle
Jun 04,2021Really helpful and so friendly, it makes all the difference. Will always go back to them in the future. True my excellent customer service. Thank you all so much.
Mick
May 18,2021I ordered a pyramid heater from Heat Outdoors, after slight mix-up, Gracie and the Team sorted my order and I had it the next day. Fantastic customer service. Oh and the heater looks GREAT.
Brian Cargill
May 14,2021I had a number of queries when considering purchasing the Empire 3kW patio heater. Ciara at Heat was extremely helpful and answered all my questions courteously and with assurance. A great customer service experience and I am now looking forward to receiving my patio heater.
Carole & Steve Long
May 14,2021Purchased a Santini tall and a Santini short patio heaters. Very good quality in comparison to other products on the market, would recommend both the product and sales department keeping me up to date with my order process.
Karen
May 14,2021Our heater developed a fault and when I informed Gracie @ Heat outdoors, she did not hesitate to offer replacement parts. There was a delay in the stock arriving so she went the extra mile and offered a whole new unit in the other colour so as not to cause further delay and it arrived the next day. Sterling service from an agent and company who really put the needs of the customer first.
Laura Beard
May 13,2021We are really happy with our fat boy heater. I can’t believe you can get so much heat from only a 2.4kw heater, at maximum power you can comfortably sit 2meters away and any closer I’m pretty sure you’d get a sun tan. It was recommended to us by Rachel who was very knowledgeable. Great customer service. Thank you
Barry Leach
May 12,2021Ordered Shadow Parasol heater due to be delivered by DHL. On tracking it showed returned to sender due to incorrect packaging. I rang Heat Outdoors and Gracie immediately dispatched another heater. She then updated me with photos as to the problem, damaged outer packaging. I received replacement next day and very happy with item and service . You get what you pay for
Alex Protopapa
May 12,2021Quick and simple ordering process (spoke to the lovely Taylor for some advice beforehand) and the product arrived next day without even having to pay for next day delivery! Can’t really ask for more than that. Would highly recommend.
Holly
May 11,2021What a lovely bunch of people this lot are! The Empire heater is superb and just what my little patio was missing for the chilly evenings. Happy Customer! 😊
Laura Scott
May 11,2021Ordered a Bluetooth XT 2kw unit but upon arrival the box was a little squished and unfortunately there was damage to the heater inside. I expected a bit of struggle to get this sorted but could not have been more surprised when upon speaking to the customer service team that they had a same day courier already delivering to my area and so picked the damaged heater up and delivered a new one at the same time, all within a few hours! Pleasantly and welcomingly surprised with this exceptional service.
CL
May 11,2021Having never purchased a heater before, I was so pleased with the service I received over the phone. Very helpful and only a 2-3 day delivery which was a lovely surprise during these times.
Sw
May 11,2021Was happy to order my gas heater on a pre order due to most places being out of stock, Heat Outdoors team updated me along the way with delivery updates. A comfortable process and very happy with my heater when it arrived just a few days after it arrived into their warehouse
Charlotte
May 11,2021I recently purchased the shadow diffusion double hanging lamp for my garden and I cannot express enough how happy I am with my purchase. Not only did the heater exceed my expectations but the customer service I received from Gracie Catchpole was fantastic, I would definitely recommend this company, so polite and helpful and a 10/10 product !
Georgina
May 11,2021Recently purchased the shadow diffusion double hanging lamp and I am not only extremely happy with the product, but also highly valued the great customer service I received from Gracie. All of my enquiries were answered fully and I couldn’t recommend enough! Thanks again
Tracey Hunt
May 10,2021Fantastic customer service, dealt with my small issue quickly and efficiently
K Brazenell
May 04,2021The key to being a great company is how you are dealt with when things go wrong. We decided the patio heater we ordered wasn’t what we wanted. Heat Outdoors at no time quibbled about this. We sent it back and they helped us pick out a replacement that was sent out to us as soon as it came back in stock. Gracie who dealt with us responded promptly to any correspondence and we were very happy with our second heater. Would definitely recommend.
Stort Valley Industrial Estate, cm23 2tu, Bishops Stortford, GB
http://www.heat-outdoors.co.uk/
Dean Clifton
Jun 30,2021Ordered shadow fatboy heater & stand on Monday & delivered on Tuesday excellent service. Had a problem with stand collar & they sent replacement next day no quibbles. How refreshing to deal with a top company would definitely buy from them again. The product is Superb as is the customer service.