Hifi-Tower

3.0 (738 Reviews)

Verified

To leave a review you need to be logged in

At HiFi Tower you'll find all those products which are an ideal match for you and your lifestyle! Innovative, high-quality and with a wide product range. We offer fabulous products in the fields of Home & Living, Sound & Light, HiFi & Home Entertainment, Sport & Health and Leisure & Hobby. Let us inspire you.

Reviews 738

3.0

Out of 5.0

Gemma Wipfler

Feb 03,2022

Products never arrived, offered a refund never received, had to go to fraud department at Barclaycard to get the money back. Stay clear. They shouldn't be allowed to trade.

Jamie

Feb 01,2022

I’m very unhappy , I ordered some speakers from here and arrived a while after ordering them , so I waited a while for them to come, the plug was completely damaged pretty much in a thousand broken pieces, I called up and they said to return the item , meaning I had to wait another how long to get the speakers I’ve waited for , I don’t know why they just couldn’t send a new sub , instead of having to go out my way to send them back , instead I’ve ordered a new plug and will repair it myself , wouldn’t order from here again

John Swift

Jan 31,2022

We returned a child's Christmas present on December 29th and haven't received a replacement. I was told that as soon as I registered the return, a replacement would be dispatched.

Sunitta

Jan 28,2022

Three item missing and I rang them and they just hung up in the middle of conversation. I just want the rest of the order sorted.

S A Y

Jan 28,2022

Fast and easy secure order placement. Would have given more stars if an Express shipping method & better customer service was also available, even for extra payment, as I am Still Waiting for DPD to pick up the package from Hifi-Tower/UK Customs since 01/2/22 to deliver it to me! Nightmare!! Poor access to Customer service as well!

Jesse Morris

Jan 27,2022

Placed an order with them weeks ago, told up to 7 days for delivery - no delivery arrived. Rang, gave tracking number and was told it was not working and told they would call back next day, no call back. Waited 5 days and called again, was told again they could not find my item despite tracking and would call me back again. At this point I took it upon myself (after 22 days waiting so far) to find name of local logisitics partner in my country and contacted them direct myself, only to be told item arrived weeks previous with incomplete details and several attempts were made to contact HiFi with no answer and as they couldn't complete delivery had to return the item. Not only that, was told by logisitics they sent it back over a week previous and that HiFi had already received it back on their system 24-48 hours ago. Still awaiting a resolution - Hifi refused to let me speak to a supervisor and were completely blasee every time I spoke to them. So far, terrible service, no help, I am down €900 and nearly a month later still nothing. Terrible service - avoid, avoid, avoid.

George GG

Jan 25,2022

I've had mixed experience. My first order last year was fine, but my order this year was a disaster. Ordered couple of weights for exercising, but only received an empty box. Two items were extremely poorly packaged, and both fell out of the box during transit. I managed to get a refund by filling in a DPD form confirming receipt of an empty box, but it was a real faff! Because of Brexit, we in UK don't get any customer protection, so they can't refund or replace lost items! I probably will not order from them again...

Michael Pope

Jan 16,2022

Overall delivery on time no problem with hi fi tower but we have had 3klarstein irons before and they were marvellous but the new model we received is a big disappointment!cables too short,too light,no cradle to carry an all round flop .klarstein why change something that was a winner into a loser .no more klarstein for us

les chapman

Jan 14,2022

Did not check reviews! Took days befor order was proseced, after email order was the processed given tracking link after a few days DPD collected item 2 days later they return it to HiFi Tower, Unable to find out why have taken it up with pay pal, this company go by lots of names, none of which get good reviews, how amazon allows them to trade via them I dont Know! Update, after opening a case with paypal I was given a full refund

Michelle Collins

Jan 09,2022

Doesn’t even deserve one star. This is a complete SCAM. Do not buy of this website. It’s disgusting what they can get away with doing to people. I paid €70 on a karaoke for a Christmas present that doesn’t even turn on. It is impossible to get through to customer services as they don’t exist. Complete and utter scam. How Facebook allows them to have a blue badge is beyond me it’s so misleading. Don’t ever buy from this company I’m so annoyed at myself for not doing my research before wasting hard earned money on a scam. Bad karma to them.

Mr D

Jan 06,2022

STAY CLEAR. Ordered a games table. Part was defective. Easy enough to get them on the phone but then just lies after that. The last call they said they have tried to phone and email me. No calls or emails received. Still waiting on returns label/call from courier/. .anything! Having been trying to progress this for a month now. I don't see my item ever being returned or me getting my money back. Very disappointed.

Tania G

Jan 06,2022

Very happy with my new Mighty Mince electric meat grinder, good price, good quality, work very well, already tested, delivery in time, absolutely happy!

liam

Jan 02,2022

Purchased gym equipment back in early Dec, screwset missing so unable to put it together. I've been trying to arrange a return ever since and not a single reply to any email and livechat appears to be down so over 3 weeks. You'd be mad to buy anything off this lot!

bob johnston

Dec 31,2021

Ordered cross trainer to Ireland 4 weeks ago they promised it would be here in 7 days easily in time for Christmas as it was a present,2 weeks past and tracking was still say it was in Germany,I rang 4 times and did 3 live chats all to be told same nonsense as I could see on tracking,Very unhelpful business,item never arrived for Christmas,I ended up starting a PayPal dispute,thankfully PayPal got my money back 550 euro.hifi tower finally told me it was dropped of the back of a lorry,I find that hard to believe,only for PayPal I'd never got my money back,I'll never buy of these crooks again and advise u all the same,I buy loads online and never had a experience like this be4,AVOID

richard lee

Dec 30,2021

purchased a compact drier from this company poor updates on delivery arrival, drier is useless does not even dry clothes so tried to send back no email return forms work or no replys from any emails sent and they always get sent back as not received by sender wish i had seen other reviews of this company as thought they were in uk turns out they are in germany avoid at all costs

Vivianne

Dec 23,2021

I ordered a solar water fountain for my mother for a Christmas present. I was fierce worried it wouldn't come before Christmas but it came in a week! Correspondence with delivery updates could be much better and when I emailed the customer service team I heard nothing back. All in all pretty good

Jerry D

Dec 23,2021

Purchased item on 10th Dec, huge banner across their site saying guaranteed delivery before Christmas. Pay the money and then hear nothing until 20th Dec.... Guess what?still in Germany. Then they blame the couriers and don't want to answer any questions. I think it is very poor that a business uses the pandemic to mask their own shortcomings. Having this banner is tricking people to part with their money. Luckily I have a back up plan, but a lot of people wouldn't be as fortunate. My first and last time dealing with this joke of a company.