Hifi-Tower
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At HiFi Tower you'll find all those products which are an ideal match for you and your lifestyle! Innovative, high-quality and with a wide product range. We offer fabulous products in the fields of Home & Living, Sound & Light, HiFi & Home Entertainment, Sport & Health and Leisure & Hobby. Let us inspire you.
Reviews 738
Mr Radek Zemlicka
May 23,2022Two deliveries from Hifi Tower. First one with a delay caused not by Hifi Tower but PayPal which hasn't sent a complete delivery address to the seller. Second one with no problem delivered one day before the promised date.
John Gerard
May 19,2022I bought a Belle Epoque 1906 Retro Stereo System from Hi-Fi Tower in 2016 and only 3 years later the cd player stopped working. The company won't listen to my problem now and don't supply any spare parts so this unit is now just for the trash bin. What a waste of time and money. It looks a beautiful unit but is actually absolute junk. Don't buy this rubbish from this company...HiFi-Tower. Money down the drain.
kenneth studdert
May 13,2022on May 4th 2022 I purchased a hi Fi Birmingham stereo system DAB+FM when I received it the front case had a hairline crack and the turntable doesn't work properly. i issued a for a return on their webpage but they webpage told once I have completed the from I would get a email confirming my return along with print out returns form so far no email has come through . I then tried to contact them by email but the webpage keeps on saying invalid email address. but the email address wasn't wrong when I was purchasing the item but now email address seems to be wrong for the return procedure . I have tried live chat agent but to be told again no live chat agent available. I also sent a email again today to info@hifi tower.ie for a request but no response. on yet. their webpage and the selling info states after all returns are sent back they would refund the money after 7-11 days . I live in wonder but it seems i am hitting a blank wall here it seems that this company is unreliable and untrustworthy.
Struan
May 09,2022I must admit, I was super sceptical when ordering a fairly pricey item but the deal was so good that I couldn't resist. I ordered a steam oven for £164 marked down from £299 (on Amazon, it goes for £309) - the deal was so good but based on other reviews of Hifi-Tower, I was concerned about when I would receive the parcel and what condition it would be in. Well it paid off, the parcel arrived in 2,5 working days, perfectly packaged, no issues whatsoever. I had a minor blip with trying to track the parcel which had me concerned for a bit, but eventually, tracking through PDP started working and my parcel arrived within the 1-hour window that they said it would be delivered in. Well done team Hifi-Tower!
Fey
May 06,2022Bought a pergola that's now disintegrated just only after a year. It has fallen apart and now an Hazzard. As there's a 2year warranty, I sent a mail with pictures on the 7thApril to which I followed up with a call. I was offered a replacement but it would only be done once I send back the faulty product. Bear in mind, the pergola is anchored to the ground (as per instruction) by a professional who I paid €200 to assembly it. I asked if they could cover the cost to disassemble what is left standing, as it wouldn't be fair that I am left out of pocket to pay for disassemble and then a reassemble when I get a replacement. The gentleman I spoke to was very nice and seemed understanding. He said the request is not typical but will relay to a manager and confirm if yes or no. No follow up after a week so I called back but got same answer to check with manager. After 3 weeks of in-between calls, I got fed up and requested that they refund instead of a replacement as I do not trust the replacement won't have the same problem and that they cover cost of disassemble (€200). Still, I got the same response "we will talk to manager". Today 6th May, I called and the lady I spoke was VERY rude. First, she told me I was lying and I never bought a pergola, then she said I was yelling (which I wasn't) while very shouting herself and wouldn't let me speak, then she placed me on hold for no reason and then came back after less than a minute to say she just asked the manager and that they will not cover the cost to disassemble. It's either I pay for it or get someone to do it for free and then she hung up on me. I was shocked and couldn't believe it. Never had anyone speak to me in such manner, let alone a customer service rep, whose job is to ensure customer satisfaction. I am here left with a dangerous pergola flying around with pieces hanging off in my garden and I am expected to cough up €200 to disassemble after paying same to assemble. So basically, I would have spent €400 for nothing. Plus they won't refund me until the faulty goods gets to them, which I am not sure they will refund fully. Once the faulty good is with them, they can basically do whatever. I have had no issues with other product I bought from them (well, they have not developed any issues yet) but with this aftercare experience on this occasion, I would advise to STAY AWAY from this company. The customer service is non-existent. Update 27May2022. I requested a replacement or refund, been waiting for return label for over 4 weeks now. They keep saying I will get it within 48hrs. I still have not received it, I have called over 10times now but still no return label. I am now left with no choice but to take this further to the authorities as this day light robbery.
Kirsten
Apr 28,2022Ordered a product from them 10 days ago, with an estimated delivery time of 3 - 5 business days. Their tracking says it was returned to sender due to them putting an incomplete address on it, and DPD's separate tracking says it cleared customs and then stopped there. I've received no correspondence from the company whatsoever to say if anything is wrong. I called yesterday (day 9) to ask what was happening, and was told it had been escalated. No further response, so I called today (day 10) to ask for a refund - I was then told that only part of the order had been returned to the supplier, and DPD had lost the other item. They also claimed to have refunded me a day after the order - which a) makes no sense as it hadn't shipped yet, and b) is a lie because there is no refund reflected in my account, and c) nothing was ever communicated to me about a refund (or anything else) before. Once again I was told this would be escalated. The only credit to this company is that their call centre staff are lovely, however they have no authority to actually action anything, and all queries need to be escalated. I just want a refund - to add insult to injury I found the exact same product on Amazon for £120 cheaper, including delivery //*EDIT*// 16 days after order, still no product, no refund and no communication. Call centre just keeps "sending memos" to accounting with no feedback. //*SOLUTION*// If you too are struggling with Hifi-Tower's customer service, leave a Google review for their parent company Chal-Tec GmbH. They are much quicker to respond and resolve issues.
Anon
Apr 27,2022AWFUL company. Bought radiators nearly four ago months ago and still waiting for a refund as both were scratched on arrival. They won’t have them picked up nor will they refund me. ABSOLUTE CRIMINALS. DO NOT USE. £400 down the drain into their pockets. Emails, phoning and chat doesn’t work to get through to them. I give up
Tracy Jane Gray
Apr 27,2022I brought the Auna amplifier & realised it was the wrong one. Tried to return this but the form would not accept the Invoice number. Contacted them explaining the problem, emailed them a screenshot of the form & still not able to return it. Was emailed saying they would offer a £10 refund which has not happened. Not great customer service. Will never use them again. Disappointed
N Volkers
Apr 26,2022I ordered a Phantasma Tower Ethanal fireplace from this company. They state that delivery will be 3-5 days. I have been chasing them for three weeks. DPD (their courier) showed the item had cleared customs but did not deliver but instead returned the item to the seller which I absolutely did not request. Hifi-Tower only offered to refund me and said they could not send a replacement due to new UK tax regulations. Their staff were polite (except for the Supervisor who was rude) but did nothing to resolve my issue and tried to blame it on Brexit when the item cleared Customs without a problem. I will NEVER deal with this company again and would warn anyone else against dealing with them too.
Dean McCoubrey
Apr 22,2022Reasonable priced
Issa
Apr 22,2022I ordered an available Klarstein extractor hood but did not receive any confirmation, after about seven days I contacted them by email, a few days later they replied that they could not deliver it and sent the money back. So, it was an absolute waste of time!
Simon Stapleton
Apr 13,2022Phone , chat , email all don't work for Irish site, most likely on purpose. special returns form did at first recognise order and postcode but no follow up on return of item that arrived smashed to bits.. Next steps to try German number Quatsch!
Manuela
Apr 10,2022The brush of the vacuum cleaner I received was broken. I sent an email to customer support on the same day asking for a replacement or a return and refund, but no one replied. I contacted them again after a week, and again, no replies received.
Andre B
Apr 09,2022I ordered a set of weights a few days ago. Was a little worried by the reviews on here, but also noticed they had an eBay account, where they had 98% positive reviews, so thought I'd give them a go. Everything arrived today via DPD, all in good order. Pretty smooth process, would use again.
Tracie .
Apr 07,2022I’ve brought an Amplifier which arrived on time. I’m trying to return this but the Invoice number I’ve got is incorrect so I can’t fill the online form. Rang customer service who gave me a Invoice number I tried it & still not correct number. Rang again & was told I’d get a return label within 48 hrs, still waiting.
Steve G
Apr 06,2022Great product and professional service. Bought an Auna V20 compact vertical hifi and it has good sound, tone adjustments and value for money.
Kieran Cashman
Apr 05,2022Bought a treadmill, delivery time was spot on, always updates. Treadmill works perfect, got what I paid for. Would definitely order again.
Andras Toth
Apr 01,2022Very disappointed..got broken food processor and took forever to get the refund. Avoid them..
Nicole Marie Brooks
Mar 30,2022I was nervous about ordering from the reviews however I was very happy with updates and deliver times and the product and price of my item. It was double secure in 2 boxes and I love it.
Highstreet Road, Waterham, ME13 9EJ, Kent, GB
https://www.hifi-tower.co.uk
Nikko Alexander
Jun 02,2022I ordered a klarstein crystal ice machine for £180 and it arrived physically cracked with a smashed lid. I refused delivery on the 6th May from dpd (another useless lot) We are now into June and after 3 phone calls I still do not have my refund! They have told me its being processed, they have the item and the latest one "its on its way back to us". I've contacted the parent company Chal Tec Gmbh to step in as I've read that they handle issues in a much more prompt manner!