Hifi-Tower
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At HiFi Tower you'll find all those products which are an ideal match for you and your lifestyle! Innovative, high-quality and with a wide product range. We offer fabulous products in the fields of Home & Living, Sound & Light, HiFi & Home Entertainment, Sport & Health and Leisure & Hobby. Let us inspire you.
Reviews 738
Jurijus Petrauskas
Mar 23,2022Hello I bought Reference 801 Tower Speaker, the consignment arrived times, everything was packed safely, neatly. After looking at the speakers, I was disappointed with their quality. Where the inscription Numan is affixed, the damaged finish is drawn. Glue is visible on the speakers. Can see the line drawn on the same speakers, stains. I wrote an email to hifi.tower, six days ago I didn't get any response. Disallows adding photos
Customer
Mar 10,2022I bought a treadmill. It came on time. Customer service was excellent when I called just to check a few things after reading bad reviews here. The machine is working great as expected. It was well packed, secured.
Fiona McGee
Mar 04,2022Absolutely disgusted with the way I've been treated by this company. I bought an exercise bike for my parents for Christmas and when it arrived it was defective. Arranged for them to collect it and was told I'd get a replacement, they have answered none of my calls or emails. I opened a case against them through PayPal and they asked me to close it so they could ship the replacement bike. Stupidly I did and now I've no bike and down €330. PayPal can do no more for me as I closed the case so now I'm trying to get my credit card company to help. Never will I ever use this company again and I'm telling everyone I know about the awful experience
s hz
Mar 04,2022Absolute scammers. Bought a bike for my parents at Christmas. I’d arrived broken. They arranged a courier to collect it promising a replacement…….that was December it’s now March and no replacement or refund. Won’t answer emails. Had a PayPal dispute open. They advised the dispute needed to be closed before replacement can be issued. Once dispute was closed they stopped replying to emails. SCAMMERS. AVOID AT ALL COSTS
Danielle Kipling
Mar 03,2022Avoid at all costs!!!! I ordered a trampoline for my daughters birthday which is on the 25th Feb. Placed the order on the 31st Jan, there website states 7-10 working days delivery. I am still waiting. My daughters birthday has passed. The communication is absolutely appalling. They have copy and pasted an email to me twice now, so aren’t even taking the time to write to me and explain where my order is! Resulted in me having to open a dispute with my bank and get my money back.
Kay Westgate
Feb 25,2022Wish I had read the reviews before purchasing from this company. Because of an error on their part they sent me out two of the same item. They charged me twice. I want to return one and get a refund but trying to get a returns label from them is impossible as is getting a refund. I have phoned six times and each time I am told a label will be sent but never is. As for refund obviously they will not give me one until the item is returned although reading your reviews it seems they will try and say they never got it. I am not as bad off as other reviewers who never got anything but nevertheless this company is a shambles. Avoid!
Peter Lowton
Feb 25,2022Very poor experience with this company. The product was delivered with pieces missing. After lots of back and forth it turned out they did not have spares so I had to find the parts myself. A very low partial refund offered.
Rachel
Feb 24,2022The item did not turn up. Over a month of waiting with no correspondence from company. Requested a refund which was promised but that too has not shown up ! Would NOT recommend this company.
David Marsden
Feb 23,2022Sarah Ann record player. Delivered on time without any problems, the record player itself works brilliant, the sound is very good for a living room and you do not need extra speakers, for the price you cannot get better! Despite the negative reviews I personally cannot fault hifi tower, buy it at this fantastic price, looks and plays fantastic!
Alex Drago
Feb 22,2022From placing an order to receiving absolute bargain hifi tower. Send by DPD from Germany no issues with customs or anything and item as brand new. Can't complain smooth and painless transaction
Renee AuYeung
Feb 21,2022On January 2, 2022 I bought a CS Sport pull up bar as my friend’s housewarming present, delivery address to Hong Kong. It was said on the website that delivery time would be 20-24 working days. On the same date, I received 2 SMS messages from my credit card banker HSBC that the fund has been debited by Chal-Tec GmbH and PayPal Chal Tec. In early February there was no delivery, I wrote to Hifi-tower via their website enquiry and on February 8th I wrote another email to Hifi-tower asking for delivery status, there was no reply. I then talked to HSBC and was advised that the transaction was cancelled by the merchant. I lost time to deliver the housewarming present to my friend. If Hifi-tower/Chal-Tec GmbH, for whatever reason to have cancelled my order, they should have informed me as soon as the transaction was cancelled, then I could have planned for something else in time.
Lionel Smith
Feb 20,2022Took a week to come but was a great price for item Just communicating isn't the best.
david whelan
Feb 16,2022Very good service with a prompt delivery service.
Alicia Maxwell
Feb 15,2022Don’t waste you time trying to buy anything from this company. Spent 2 weeks trying to contact them about delivery. Received a refund with no explanation even when the item I ordered is still on their website but £300 more expensive!
Paula Cope
Feb 14,2022“”IF YOU LIVE IN GB DO NOT BUY HERE”” Bought from them an item costing £150 assumed as .co.uk. that would be all I’d have to pay NO ,UPS wouldn’t deliver until £46.33 import duty paid. This bunch of clowns gave me the run around for 5 days saying you don’t have to pay, so how am I expected to get the goods without paying they couldn’t tell me so I asked to cancel they said well when it’s delivered refuse it but it won’t be delivered until we’ve paid the fee just going around in circles. Utter nightmare next calls will be trading standards and my bank to claim under section 75 to get my money back. No customer service at all an absolute disgrace the worst of the worst I’ve ever dealt with when buying online. Giving a 1 star rating is way too generous.
Chloe Hart
Feb 12,2022Good selection of stuff
antony whittle
Feb 12,2022This company is a scam. DO NOT USE! THEY HAVE TAKEN £350 PAYMENT FROM ME AND I HAVE BEEN TRYING FOR A WEEK TO GET A REFUND. I AM LEFT WITH NO CHOICE BUT TO MAKE AN INDEMNITY CLAIM VIA MY CREDIT CARD TO GET MY MONEY.
Abi
Feb 11,2022Unable to get any contact with them and never received my order. waste of money
Summer
Feb 08,2022Found exactly what I wanted at a great price
Highstreet Road, Waterham, ME13 9EJ, Kent, GB
https://www.hifi-tower.co.uk
Mona lisa
Mar 25,2022Places order on the 4th March. Items weren't dispatched until the 14th even though they are in stock. Items shipped from Germany.Still haven't received item, now 3 weeks later. Tracking just says in transit without any updates. Customer service refuses to issue a refund and acknowledge that parcel is lost. Avoid as you won't receive your item and won't get your money back either!