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The new way to manage your home. Free yourself from overpaying for energy, broadband & more, keep in control and move with ease homebox.co.uk
Reviews 863
Dyuti Mangal
Oct 07,2024Matt was very helpful and answered all our queries.
Isabela
Oct 07,2024I can honestly say I’m at the end of my line with homebox and/or billing better. I have sent over 100 emails and made numerous phone calls to this company. Rosie, Alex, Becki, Eden all very unhelpful!!!! I can’t believe how unhelpful these so called professional companies are. They just don’t care!!!!
Yashoda Abeykoon
Oct 07,2024We moved to our current flat recently. Since we were in the student's accommodations earlier we never pay bills alone. So we struggled to find a way to set up our bill. We found out about Homebox through the agent. We contacted Homebox customer service and they provided a pleasant service and directed me to Joso Wesley. He did a great job for us. That is a nice and informative explanation. Especially, as a non-British I struggled with the British accent most of the time. But he explained everything clearly and patiently. I appreciate his service. Thank you very much Joso.
adedayo akinwumi
Oct 07,2024Homebox contacted me to be my agent in order to be paying my utilities bills on my behalf, they have deducted £173. 56 twice from my account and the electricity provider is still sending bill to me. I've sent several mails to Homebox without response, I also chatted them through their portal without any response. I'm beginning to doubt their integrity because of the mess they've caused for my family .
Timilehin Ogungbebi
Oct 04,2024I had a fantastic experience with Olly Howard while setting up my utility bills. He was incredibly knowledgeable, patient, and efficient throughout the entire process. Olly took the time to understand my needs, offered tailored recommendations, and helped me save money. His clear communication and friendly approach made everything so much easier. I highly recommend Olly for anyone needing help with their utilities—an absolute pleasure to work with!
Ali
Oct 04,2024Olly Howard was very helpful and friendly, discussed my options and helped set up my account. Thank you for your help.
Patricia
Oct 04,2024It was difficult at first, but you provided me with help and support
Consumer
Oct 03,2024Olly has arranged a call for us to set up my utility bills. It has been extremely easy as he went through everything with me on call and made it easier for me. Thank you Olly ! Definitely recommend to book your call with him to set up your account as well
Sachi Jain
Oct 02,2024Olly is lovely to work with!
boxin yu
Oct 02,2024Nauriane Ebamba help me set up new account and very patient, even my English bad. Five star for her, many thanks!
Uzoma
Oct 02,2024Good for now
Riri
Oct 01,2024very patient and helpful. solved my problems with the bills
ni na
Oct 01,2024Very patient and helped us get the billing package we wanted. Serious and responsible in work attitude. Had a very pleasant chat and communication. Very satisfied with the final result！
Ify
Oct 01,2024Just spoke to olly Howard and he answered all my questions and walked me through everything I needed to know with such patience !! Thank you. Amazing help!
Paul
Oct 01,2024Many thanks to Karl for his swift and very helpful assistance with my internet issue!
Alex
Sep 30,2024We renewed our lease with our letting agency, and for some reason they informed homebox that we were new tenants moving in. Without any intervention on our behalf homebox then took actions that lead to the undesired closure of our water account, and lied about it when asked (claiming no accounts had been closed and no action would be required on our part). They also sent a multitude of spammy emails and texts during this process. While maybe they provide a useful service to people who are genuinly moving, their systems are clearly insufficent to actually track what is going on and accurately pass this information on to the end users. EDIT: Please note that the homebox response makes no mention of the fact the directly lied about the closure of my water account (when asked they claimed no accounts had been closed and no action would be required on our part). This was by far the worst part of the experiance, since if I had believed them and not checked I would have ended up in accidental debt to my water company, which could have had impacts on my credit rating etc. I have been in contact with homebox support multiple times, and after after waiting over a week I was finally able to talk to them on the phone, where they promised they would try to get my water account reopened and get back in touch with me via email the same day. Several days later I have still revieced no email from them, and had to waste a few hours getting the water account reopened myself. Overall my view that their internal systems, including customer support, are totally inadaquete has remained unchanged. None of their actions ever had any materially helpful effect, they have exclusively only inconvienced me, lied to me, or at best wasted my time.
Beverley Shuttleworth
Sep 30,2024Olly was very helpful and informative regarding the Homebox service he had clearly explained what was involved providing me with instructions on my own involvement in the process.
Erin Ward
Sep 30,2024Myself and 5 housemates used this "billing" service. We would advice anyone to avoid this company. In 10 months we were left with an underpayment to our energy suppliers of £1000. On the other hand we were left with a £600 overpayment on our water bill. That represents a 100 percent underpayment and a 100 percent overpayment. If you wish to have a simple predictable one payment service for your bills this is not it. Not sure what we each paid a £10 monthly fee for as we are now left trying to sort out who owes us a refund and who we owe a payment. Although we are grateful they simply forward us the mess they made to resolve.
Sophie Munro
Sep 27,2024So easy to set up with such friendly service! Joso was very helpful and explained everything really well :)
24-128 Kemp House City Road, London, EC1V 2NX, London, GB
https://www.homebox.co.uk
Sherene White
Oct 08,2024Olly has been super helpful and was able to explain everything to me clearly and put my mind at ease. Very patient and clear when speaking so I know exactly what is happening with my money.