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The new way to manage your home. Free yourself from overpaying for energy, broadband & more, keep in control and move with ease homebox.co.uk
Reviews 863
Rina shayama
Sep 27,2024Karl was incredibly helpful and patient throughout the entire process of setting up my account. He went above and beyond to ensure everything was properly configured and that I was completely set up before finishing. His excellent customer service made a big difference, and I’m grateful for his support.
Kat
Sep 27,2024Olly and Chloe were fantastic and thorough when it came to setting my up utilities!
CC
Sep 27,2024Caitlin was very patient and helpful throughout my whole experience. She was also very knowledgeable and was able to entertain all my questions with context and assuredness.
Lu Lucy
Sep 26,2024Olly is very friendly and patient helping me complete the registration.
Ethan White
Sep 26,2024Had a fair bit of trouble navigating the set up online but Sophia Buckley was so helpful and called me and text me to assist and sorted everything out in minutes, absolute star!
Jonathan
Sep 25,2024Olly was incredibly helpful, efficient and a pleasure to talk to. thank you for a great service
Amalu mathew Mathew
Sep 25,2024I had a utility intro with olly howard,he was very good at explaining each things in detail and help me to reduce lots of nervous.
Natsuki
Sep 25,2024Had a great intro call with Olly Howard. helped me setup my account and get everything aorted within a matter of minutes. Its all very easy to do on the phone and the experience feels very personalised! Would definitely recommend!
Mr Graeme Bett
Sep 25,2024Excellent service very easy to navigate would definitely recommend this service
Yelyzaveta Soltys
Sep 24,2024It’s really amazing opportunity to have no stress with bills and leave all job for professional. Sales team gave me stunning support and all explanation that I needed. Many thanks to Oliver Hodgson for your patience, professionalism and for helping me with a smile and positivity!!!
KC
Sep 24,2024I started using Homebox in Feb 2024 after they quoted £330 for Water, Gas and Power. Problems started when they hiked my bill by 60% even when my usage went down as we headed into summer. I sent a spreadsheet showing my usage based on monthly meter readings. They then said I had used more than they had anticipated and the increase was to cover a debt I had accrued. Months later I'm still paying more and after requesting for a statement of my payments versus the usage, I have not received a response. No response to emails and when I call, phone goes unanswered and when you eventually speak to someone, they promise to send you the details you requested but never do. This is the worst service provider ever and I wouldn't recommend anyone to use them. I can't wait for the contract to expire so I'm done with them. Zero professionalism and no respect for customers as long as the direct debit goes through.
Toby Eady
Sep 23,2024We have had nothing but a bad experience with Homebox could not recommend it less. Since joining in May we have had nothing but issues with the system. Now 5 months later we have had letters from the council saying that we have to pay the rest of the year in full as Homebox have not been paying the council tax. This needs to be sorted ASAP please contact me
Ji Hyun Lee
Sep 22,2024So convenient
Zak Naboulsi
Sep 21,2024Olly was fantastic and made the experience great!
Tom Fitzgerald
Sep 21,2024Sophia was off the charts. If the world was full of agents like her the place would be better for everyone.
Amitabh Saxena
Sep 20,2024I have been using the services of Homebox for 6 months now and I found the company to be very transparent regarding the billing process for my electricity and gas accounts. They take care of everything for a small monthly fees which has given me absolute peace of mind.
Irene Lanza
Sep 20,2024I've had a great experience with Homebox and would recommend it to anyone. It truly makes your life easier. The team has always been very helpful, in particular Maria. She has always been very supportive and able to answer any questions I had! Thank you!
Linet Nyatsambo
Sep 19,2024I am extremely in distress because of this company. I was a first time renter in the UK in January 2023 and Homebox got recommended by the Agent. Me and my partner chose a package that included water, council tax and energy which is just electricity. So we had been paying our bills religiously until and unfortunately in June my relationship broke and my partner moved back to Africa. I got in touch with homebox and explained to them and I gave them permission to debit my account of what was due that month. I then asked to see my energy bill as I thought since there was one tenant the bill should be reduced. It took me many emails and phone calls to have the final bill, which shocked me. My bill was £2400 in arrears. According to them, I was using more than I was being charged. My question then was how come they never told me before. If I had not requested for this bill when was I going to know that I am in debt. I have been stressed ever since because I thought all my bills were being paid for as I never missed a payment. I don't even have anything good to say about this company at all. They have put me in debt without informing me l, no explanation as to why they never informed of a shortfall, they are now shifting the blame on my ex saying he missed payments. The only payment he missed were the month he left, he wouldn't have known about the shortfall either because he did not know about it. Please never ever deal with this company. They are only in it for profits not serving the poor tenants.
Giulia Appetiti
Sep 18,2024the operator was very kind, helpful, and efficient
24-128 Kemp House City Road, London, EC1V 2NX, London, GB
https://www.homebox.co.uk
GEmma COLLins
Sep 27,2024I spoke with Olly on the phone regarding my utility bills, he was extremely helpful, friendly, explained everything clearly and has made my recent move a lot less stressful. Very grateful for the time he put into me today.