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The new way to manage your home. Free yourself from overpaying for energy, broadband & more, keep in control and move with ease homebox.co.uk
Reviews 863
Kirsty O'Donnell
Jun 12,2024was easy to set up and help was always easily accessible
Stephanie Bateson
Jun 12,2024Really easy to set up and takes the pain out of managing multiple bills.
Faisal abbas
Jun 12,2024Homebox team does a great job, they help me personally I am satisfied with this team especially Hassan because Hassan is a great operative.
Dennis Thoroughgood
Jun 12,2024Very happy with this service made moving house easy Not to worry about setting up the bills
Alex
Jun 08,2024My son is using HomeBox for organising and paying for his various utilities at his shared student accommodation and Chloe Mart at HomeBox provided great help in order to get some of the issues sorted out. Chloe was very knowledgeable and prompt, and provided specific and clear information to resolve my queries. The only negative point was that I am abroad trying to contact HomeBox was challenging - I called the mainline many times and it was only answered once. It was only when I had Chloe's direct dial that I was able to get traction and she managed to get the issues resolved.
Hanan
Jun 07,2024--- **Review for Home Box** I am extremely disappointed with my experience with Home Box. I paid for their service, expecting my bills to be handled as promised, but they failed to follow through. Despite my payment, my bills were not paid, causing me significant inconvenience and stress. I reached out to customer service multiple times, but the issue remains unresolved. This level of service is unacceptable, and I feel let down by the lack of accountability and support. I will be warning my relatives and friends against subscribing to Home Box, as I would not want them to go through the same frustrating experience. ---I will write about my experience in the social media also They donāt deserve any star
Alexia
Jun 07,2024Nauriane was super helpful and sweet, she was very quick to help me solve my issues I had. I would really recommend talking to her if you needed to!
Kasem
Jun 06,2024Jo Cox from homebox Was amazing she helped me so quickly and was very informative she dealt with my query swiftly and also took the time to follow up and make sure my needs were handled. Great customer service and telephone manner
Mr S
Jun 04,2024Good operator called Chloe. Helpful and Patient
Lucy kafourous-smith
Jun 04,2024Joso Wesley Was polite helpful and not pushy sales call. He followed up with an email so I could make a decision after the call without pressure
Ryan O'Keeffe
Jun 04,2024Very knowledgeable staff, Quickly and efficiently updated my account without trying to cross sell me or giving me any hassle
Carlos Lee
Jun 04,2024I recently had the pleasure of speaking with Joso Wesley regarding the setup of my home internet network, and I am absolutely delighted with the service I received. Joso went above and beyond to assist me over the phone, demonstrating exceptional patience, knowledge, and dedication. Joso was incredibly friendly and approachable, making me feel at ease with the entire process. He took the time to understand my situation and explained each step in a clear and concise manner. Despite the complexity of the setup, Joso never rushed or became impatient, ensuring I felt comfortable and confident with each stage of the process. What truly sets Joso apart is his willingness to go out on a limb to ensure my network is up and running smoothly. He meticulously guided me through troubleshooting steps, offered insightful tips, and stayed on the call until everything was fully operational. His commitment to resolving my issue was evident, and it made a world of difference. I am grateful for his exceptional customer service and genuine willingness to help. Joso is a true asset to his team, and I cannot recommend him highly enough. If you have the opportunity to work with Joso, rest assured you are in excellent hands! Thank you, Joso, for your remarkable assistance. You have exceeded all my expectations!
Marie
Jun 03,2024Sophie the advisor carried out my request in a friendly and professional manner and acted promptly resolving my issue very quickly and kept me fully informed Thank you
Mark Pleasance
Jun 03,2024Very prompt and efficient action taken to set up services and resolve any issues
Visal Babu
Jun 03,2024Its a very good service recommend for everyone. Joso Wesely one of the staff from sales walk me through all the processes and it was lovely and helpful for me. I would recommend service for everyone.
specky
Jun 02,2024Homebox recently contacted our student group and offered us "rewards upwards of Ā£100 for every household you refer" - so who knows how much money they're making off students if they can afford to give us that much. I actually used this company last year, under the name Billing Better, for our student house. Every few months, we received an email saying our bills would be going up by a huge amount (once it was Ā£90 each) and we were on the phone for hours across multiple calls trying to understand why. They always ended up saying there had been a mistake and that they would lower our bills a bit - but usually our invoice didn't change and we'd have to call again a few days later to chase them up. Even though we always managed to get the price down a bit, our bill increases were still much higher than what our parents and other friends were having to pay (directly to the suppliers) when energy prices went up last year. It was very stressful getting those emails and waiting to see whether we'd actually have to pay that much extra or if they'd lower the price like they said on the phone. I'd much rather have dealt with housemates not paying each other on time than have dealt with this company.
MRSMICHELLEBURROWES
May 31,2024Billing better are the best I needed help today and the help I got back was amazing especially a lady called Sophie she was so helpful today
Shakira Goodridge
May 30,2024Amazing service, was happy to help with my queries.
cole
May 29,2024Very helpful
24-128 Kemp House City Road, London, EC1V 2NX, London, GB
https://www.homebox.co.uk
Samson Okubadejo
Jun 12,2024I was not happy at first but one of their staff named Karl Shasha did a fantastic customer service management through his problem solving skill. I am pretty much satisfied. Thumbs upš.