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The new way to manage your home. Free yourself from overpaying for energy, broadband & more, keep in control and move with ease homebox.co.uk
Reviews 863
Haroon khan
May 28,2024Joso Wesley Was very helpful and profession. He patiently has answered my all queries.
Brooklyn Lloyd-Meek
May 28,2024Nauriane has been fantastic throughout setting up my account. Being the first time I have rented I was concerned around setting bills up and having everything in place for my move in date which in London happens very quickly. From the first phone call through to the follow ups she has been a great help and I would highly recommend the service to anyone!
P Rajput
May 25,2024Oliver has just been amazing with setting everything up for me with my new property. He explained the process and Homebox service really well and took out the hastle of moving and having to set up utilities away from me which meant I can focus on the move. Such a great service.
Billie Revill
May 24,2024I spoke with both Ollie and Joso regarding setting up my bills on my first rental property. They were both lovely and professional reassuring me the whole time, even when I was indecisive in my choices, Ollie helped me pick the best package for my suitability. Thanks guys!
Anik
May 24,2024I dont know how a shady and scam company like yours still exist in UK??? I mistakenly opted for your service and cancelled before even start billing, now you guys keep cancelling my electricity provider and connecting it with Rebel Energy UK another shady company. Why is that? Who gave you permission to change my provider without my consent??? Try denying it like you are doing for a month. I will seek legal help for sure for all the stress you are causing.
Maame Yaa Tutu
May 24,2024Nauraine was helpful and very professional. She took her time to explain everything to myself and husband. She was also friendly.
Hannah Z
May 22,2024Avoid by all means. Charges you 15£ pm for “management fee”, and the worse part is that they charge the remaining management fee if you want to cancel your account with them. And to close the account, you need to pay the remaining management fee - so as long as you set bills up with them, you are bound to pay them 15£ pm no matter what, until end of tenancy.
nevermind nevermind
May 22,2024Oliver helped me to set my bills for my tenancy,very helpful and knowledgeable,great experience and advice
Princess Andmore
May 21,2024Oliver has just been amazing with setting everything up for me with my new property. There were several admin issues on my side and Oliver has been so patient throughout and enormously helpful with explaining and setting up everything within minutes. The customer care service offered by Oliver and Homebox is simply exemplary and I cannot thank him enough!
Molly
May 20,2024Sophie went absolutely above and beyond to help me today. Everything I needed was sorted out within minutes of me calling. Cannot thank her enough! 5 star customer service
Adele Spencer
May 20,2024Many thanks Oliver for taking all the hassle out of setting everything up and for saving me so much time. Really appreciate your patience and support
emerson tabladillo
May 20,2024Andres Carillo did his job best. He sorted my queries as quickly as he did. Thumbs up to him for being prompt and explained everything in details…
Sarah Clark
May 18,2024Joso took all the stress away with setting up everything with my new property, I really struggle with bills and organising as I’m AuADHD, and the amount of money I have saved is insane! Can’t thank him enough, he was a genuinely nice fella, really easy to talk to and funny, far cry from the mundane and hard sell I’ve experienced in the past in situations like this, thanks again Joso
Claudine Major
May 17,2024Andres was so helpful and answered any question I asked. Very polite and kind. He made me feel very at ease with the situation. Thank you so much Andre.
Amele Konana
May 17,2024WARNING: AVOID THIS COMPANY AT ALL COSTS! Despite rebranding to mask their appalling track record, beware of falling victim to their deceit. Following the closure of our account in June 2023, we were blindsided by an email in April 2024 claiming an outstanding bill. We had zero interaction with them during this period, having cut ties due to the end of our tenancy . All previous payments were made promptly and accurately. We have now been told we owe £91 per month despite the fact that we were already paying an estimated amount that fluctuates each month yet all payments were made during our tenancy.
Angela Shqau
May 15,2024Chloe was great and super helpful!
Macy Lee
May 14,2024UNDER NO CIRCUMSTANCES USE THIS COMPANY!! They’ve now changed their name to try and hide their terrible reputation, but please don’t be caught out. After closing our account with them in June 2023, we received an email from them in April 2024 stating that we have an outstanding bill?! We hadn’t had any contact with this company for any of the in between time, as we do not use them anymore, and all of our bills were paid on time with the correct amount when we were under them, so we thought that this was a scam from the get go. We got straight in touch with Citizens Advice who thankfully opened a case for us, and we have told Billing Better that without any physical evidence, you are not getting a penny out of us. It’s been 2 weeks since we told them this, and we’ve not heard a word from them since. Please don’t get caught out with this scam - believe me, you don’t owe them anything!!!
Olanrewaju Ajidagba
May 14,2024Chloe was brilliant and truly helpful. She took her time to explain all the processes involved in setting up my bills in a very simple way!
Peter Hygate
May 14,2024Council tax summons arrived today due to lack of payment from Homebox to my providers. I give money to them and send them bills and meter readings as soon as I receive them- they seemingly just don’t pay my providers on time. Happened with multiple utilities now. If this impacts my credit score then there is legal blame. Staff are trying to be helpful when they eventually respond but have asked for statements 3 times now as I’m sure I’m overpaying and they never provide this. Nice idea if they could actually do it but just pay direct as they haven’t got their business in order.
24-128 Kemp House City Road, London, EC1V 2NX, London, GB
https://www.homebox.co.uk
Bbroll
May 28,2024Very accommodating to waiting and arranging a good time to discuss the offer provided based on my schedule. The agent was Joso Wesley, very considerate and informative in the discussions, also answered any and all questions I asked, concisely.